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Changes to FIPS-201-2: How will they affect you?

The government is making progress and those in the know say eventually what’s going on in Washington will affect access control in the commercial market everywhere
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10/12/2012

YARMOUTH, Maine—Is it important for integrators who don’t do government work to pay attention to what’s going on with federal mandates for access control in government buildings? According to experts who spoke to Security Systems News for this story, the answer is yes.

Pro 1 plans to expand I-View to include hosted video

CEO Don Young sees service eventually migrating to residential space
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10/10/2012

ROMEOVILLE, Ill., and LAS VEGAS—Protection 1 officially introduced I-View Now, its new cloud-based video verification service, a few weeks ago at ASIS. But Pro 1’s Don Young is so convinced that it’s going to be a winner, he’s planning to expand the offer to include hosted video by the end of the year.

Samsung goes with FaceFirst

Samsung interested in making financial investments in technology partners
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10/10/2012

RIDGEFIELD PARK, N.J.—As part of its new strategic partner initiative, Samsung Techwin America is integrating megapixel cameras with facial recognition provider FaceFirst.

CAA symposium to feature four top industry execs

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10/10/2012

SAN FRANCISCO—Leaders from four security companies will speak at an executive symposium at the California Alarm Association’s 2012 Winter Convention, to be held here Dec. 5-8.

'Last big bite' in fight against false dispatches

SIAC director says alarm industry needs to step up and properly train customers
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10/10/2012

YARMOUTH, Maine—A conversation at the 2012 Electronic Security Expo in Nashville reminded Ron Walters just how far the alarm industry has to go on the home front to reduce false dispatches.

ADT CEO: It's not a 'moonshot' to double residential penetration to 40 percent

Naren Gursahaney says it will take effort, expanding interactive home offerings and educating the public and investors
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10/10/2012

NEW YORK—The ADT Corp. CEO Naren Gursahaney has set a bold goal. He wants the newly independent ADT—which began trading on the New York Stock Exchange on Oct. 1—to increase its residential penetration from 20 percent to as much as 40 percent.

MJ Vance back in Midwest after leaving 1 Time

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Wednesday, October 10, 2012

Mary Jo Vance is on the move.

Vance, better known in the security industry as MJ, is no longer with 1 Time Alarms and Security of Henderson, Nev., where she served as manager from late December 2011 until July. She has returned to the St. Louis area and is pursuing other professional opportunities, she told Security Systems News this week.

Vance received the CSAA’s Manager of the Year award in 2007 and the Presidential Award from the Fire Marshals’ Association of Missouri in 2010. Before joining 1 Time, she was vice president of operations and business development for CenterPoint Technologies for three years.

Vance managed about 5,000 accounts at 1 Time, split about 60/40 between commercial and residential. She also handled management duties for the company’s new central station in the Central American nation of Belize. She politely declined to discuss the circumstances of her departure.

After leaving CenterPoint in the spring of 2011, Vance took a brief break from the work world to ride her Harley, fish and spend time with her mother, she told SSN earlier this year. Now she is “jumping right back into the fray” of the industry, she said. Friends and colleagues can drop her a line at mjvancemj@hotmail.com.

Guardian Alarm acquires two in Michigan

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10/09/2012

SOUTHFIELD, Mich.—Guardian Alarm Co., based here, recently added about 3,000 mostly residential accounts and $72,000 in RMR by acquiring two local competitors.

Biggest ADT sign ever?

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Sunday, October 7, 2012

I’m in the Big Apple to cover a ceremony tomorrow morning in which the newly independent ADT will ring the bell at the New York Stock Exchange. While walking around today, I’ve been noticing that many businesses here display a small octagonal blue ADT sign in the corner of their windows.

But that sign really hit me in the eye today when I went to check out the NYSE on Wall Street. A huge white banner bearing the trademark blue ADT sign was stretched across the stately columns that mark the entrance to that venerable institution. The banner was about four stories high and some sixty feet wide—probably one of the biggest ADT signs ever.

Another banner underneath proclaims that ADT is now trading on the NYSE and is “always there.”

The ceremony tomorrow, Oct. 8, will mark The ADT Corp.'s first week of trading and judging from the sign, ADT plans to make a splash.

Boca Raton, Fla.-based ADT began trading last week on Oct. 1. It opened at $36 according to news reports, and was at $38.24 at closing time on Friday.

The company was formerly part of Switzerland-based Tyco International, but that company split into ADT, Tyco (which includes SimplexGrinnell and Tyco Integrated Securityl) and its former flow control business, now part of Pentair Ltd. ADT has nearly 6.4 million customers in the United States and Canada and nearly 16,000 employees.

Vivint reveals key to success

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Friday, October 5, 2012

As we all know by know, Vivint has worked out a deal to be sold by the end of this year to the Blackstone Group for the whopping amount of more than $2 billion.

If you’re wondering what its secret is, the 13-year-old Provo, Utah-based home automation/home security provider offered an answer in a recent press release this week, during National Customer Service Week. It said its key to success is excellent service to its more than 675,000 customers throughout the United States and Canada.

Here’s some of what Vivint had to say:
 

"Customer service professionals answer calls, tackle problems, manage teams, and are the frontline responders in making someone's day a little easier," said Steve Dixon, Vivint's vice president of operations. "You can have world-class products and attractive pricing, but if you don't back that up with professional, friendly and effective customer service you won't succeed."

Tina Brewer, of Fredericton, New Brunswick, recalls a personal experience when Vivint's customer service representatives offered timely and effective advice.

"I came home from work and attempted to enter my passcode," Brewer said. "I received a message that it was an invalid code and attempted to re-enter the code. However, when I started to do so, a loud alarm sounded. I was startled and unsure what to do. The voice of Vivint's support staff came on the speaker and walked me through the necessary steps to stop the alarm."

Brewer was also connected to Vivint's technical support team who taught her how to properly use her keyless entry. "Vivint's support staff was so kind and so helpful. I was completely overwhelmed," Brewer added. "They were helpful and supportive. I know that if I were in an unsafe situation, having their support would come as a great comfort."

Vivint has won numerous awards for its customer service. It was honored as the gold winner of "Customer Service Department of the Year" at the 2012 American Business Awards, a top annual business recognition program. Vivint also earned gold medal honors from Contact Center World. In addition, Vivint received top honors from the Central Station Alarm Association for its exceptional service to customers and community.

At Vivint, outstanding customer service extends beyond the initial sign-up of a customer. Damien Seabrook, of North Charleston, N.C., was surprised at the fast and friendly manner of Vivint's installation technicians, who arrived at his home in less than 15 minutes after he verified his account.

"I was blown away by the quick response and have never had that happen in my life," Seabrook said. "Once the technician verified what package I was getting he got right to work. In 45 minutes I had a new system and he even took the time to show me how to work everything. The great part about it is he even downloaded the app to my phone."

 

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