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Judge stays ADT’s second lawsuit against Vision Security

ADT ordered to first comply with previous settlement agreement it made with the door-knocking company in an earlier lawsuit over deceptive sales techniques
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04/30/2014

OREM, Utah and BOCA RATON, Fla.—A federal judge has put a 45-day hold on a second lawsuit that ADT had brought against Utah-based Vision Security over alleged deceptive sales practices. During that time, the two companies must follow a recent settlement agreement ADT worked out with Vision after ADT previously sued that door-knocking company on very similar charges.

ADT earns “A” rating from Better Business Bureau

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03/07/2014

BOCA RATON, Fla.—ADT announced today that it has been awarded an “A” rating by the Better Business Bureau. The security company had previously held a “B+” rating with the BBB.

Security system scam moves across the U.S.

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05/28/2013

ESSEX, Mass.—A scam that plagued Arizona earlier in 2013 has crept east, according to an article from the Gloucester Times, a newspaper based in Gloucester, Mass.

Better Business Bureau warns community about faulty alarm monitoring system

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11/05/2012

TRURO, Nova Scotia—Residents here were recently warned by the Better Business Bureau about a medical alarm monitoring business that is no longer in operation, according to multiple reports.

Door knocking in Hawaii generates concerns

Alarm association warns residents of deceptive sales techniques, though no offending companies named
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06/30/2011

HONOLULU—After hearing complaints that summer-sales-model companies in Hawaii this summer are using deceptive sales practices, the Hawaii Burglar and Fire Alarm Association decided to warn homeowners itself

Platinum Protection ‘breaking mold’

CEO says focus on clean selling, customer service and being a national company
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03/03/2011

AMERICAN FORK, Utah—Platinum Protection, one of the major Utah-based summer-model companies, will recruit two-thirds of its sales reps from outside the Utah Valley, Platinum CEO Andrew Kindfuller told Security Systems News.

Pinnacle touts change in organizational culture

The Utah summer-model company says it has addressed such problems as ‘rogue’ sales reps
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12/16/2010

OREM, Utah—Pinnacle Security COO Steve Hafen said Pinnacle has designated 2011 as “the year of the customer.”
He said everyone in the summer-model company—even, say, an employee in the accounting department—will explore ways to increase customer satisfaction.