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Security Industry Alarm Coalition

San Jose's non-response policy catches alarm industry off guard

Holiday 'surprise' has companies and owners assessing potential costs

SAN JOSE, Calif.—The police department’s new non-response policy for unverified alarms, announced the week before Christmas and put into effect Jan. 1, ignores data on enhanced call verification and rolls out a “welcome mat” for burglars, alarm industry officials say.

New SIAC training program takes on user error

Initiative aims to cut false dispatches by helping customers understand their systems

FRISCO, Texas—False dispatches mean user error.
In the majority of cases that’s the reality, according to the Security Industry Alarm Coalition, which has found that customer errors account for up to 77 percent of false police dispatches. And while initiatives such as ECV, model ordinances and CP-01 equipment standards have cut into that number over the years, the problem continues to dog the industry.

Reversal of Avondale ordinance possible

Industry advocates overturning ordinance fining alarm companies

AVONDALE, Ariz.—A city provision to shift the fines assessed for false alarms from consumers to alarm companies could soon be rescinded due to concerns about the measure’s constitutionality.

Pueblo considering ECV

Local alarm companies dissatisfied

PUEBLO, Colo.—The Security Industry Alarm Coalition is facing opposition from local alarm companies in its work with municipal authorities here to create and adopt an acceptable ordinance that includes fines for false alarms and an enhanced call verification (ECV) policy.

Major market no longer responding to unverified alarms

Moves from ECV to VR

DETROIT—City police here have instituted a new policy—effective Aug. 22—of no longer responding to alarms that aren't verified by the alarm system owner or the monitoring company.

Changes underway at GELSSA

The Georgia security association has new director, new initiatives

KENNESAW, Ga.—The Georgia Electronic Life Safety and Security Association (GELSSA) saw its membership decline by 60 percent in the last five years, according to John Loud, the group’s president since January.

Metro Phoenix city looks to force false alarm fines on alarm companies


AVONDALE, Ariz.—City officials here held a meeting March 7 with certain members of the local security industry as well as representatives from SIAC to discuss their false alarm ordinance. The results of that meeting include the city remaining firm on its decision to fine alarm companies for false alarms. According to SIAC industry/law enforcement liaison Jon Sargent, the outcome could have been better.