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Central Station Alarm Association

Video verification a priority for new CSAA president Hauhn

Jay Hauhn wants PPVAR to be a CSAA standing committee; ASAP program also a priority
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10/30/2013

VIENNA, Va.—Establishing the Partnership for Priority Video Alarm Response as a standing committee within the Central Station Alarm Association will be a top priority for recently elected CSAA President Jay Hauhn.

Bold Technologies stays on as Five Diamond sponsor

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10/24/2013

TROY, Mich.—Bold Technologies will continue its sponsorship the Central Station Alarm Association (CSAA) Five Diamond Program, one it has backed for the past four years, the company announced Oct. 22.

SAFE Security celebrates its silver anniversary

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09/30/2013

SAN RAMON, Calif.—SAFE Security is celebrating 25 years in business, the company announced recently.

AT&T adds more Digital Life markets

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07/22/2013

DALLAS—AT&T announced today that it plans to launch Digital Life, its home automation/home security product, in six more markets beginning this Friday: Cincinnati, Columbus, Indianapolis, San Diego, San Jose and Tampa.

Need lower attrition? Balance price and value

Analyzing customers’ habits can be the key to long-term retention, says Devcon’s Brandon Savage
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05/07/2013

YARMOUTH, Maine—When it comes to alarm services, customers can choose packages ranging from a Pinto to a Ferrari. If you’re lucky, they’ll pony up for a Ferrari. But will they get their money’s worth by putting it through its paces?

COPS Monitoring’s Tennessee central earns Five Diamonds

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02/12/2013

NASHVILLE, Tenn.—COPS Monitoring, a wholesale alarm monitoring service, announced Feb. 11 that its Tennessee central station has earned Five Diamond certification from the Central Station Alarm Association.

COPS Monitoring’s Tennessee central earns Five Diamonds

 - 
02/12/2013

 

NASHVILLE, Tenn.—COPS Monitoring, a wholesale alarm monitoring service, announced Feb. 11 that its Tennessee central station has earned Five Diamond certification from the Central Station Alarm Association.

Should you dread a UL audit?

Not if you’ve done your homework and you know what to expect, two specialists tell the CSAA
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02/05/2013

VIENNA, Va.—For central stations pursuing UL certification or expecting their first audit, there can be uncertainty and maybe even a touch of anxiety. It’s an important benchmark—will your facility be able to stand up to the scrutiny?

D.C. implements ASAP

Streamlined alarm processing to cut workload on 911 call takers
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01/09/2013

WASHINGTON—The District of Columbia has implemented the Automated Secure Alarm Protocol, becoming the sixth U.S. municipality to take the step toward faster and more efficient alarm call management.

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