Subscribe to RSS - Central Station Alarm Association

Central Station Alarm Association

D.C. implements ASAP

Streamlined alarm processing to cut workload on 911 call takers
 - 
01/09/2013

WASHINGTON—The District of Columbia has implemented the Automated Secure Alarm Protocol, becoming the sixth U.S. municipality to take the step toward faster and more efficient alarm call management.

Certified Alarms launches wholesale monitoring company

Global Monitoring Solutions opens new central station in Louisiana
 - 
10/31/2012

DENHAM SPRINGS, La.—Certified Alarms, a 22-year-old security integration company based here, has stepped into the wholesale monitoring market by launching a new company with a new central station.

Head of fire chiefs' group casts vote for ASAP

 - 
Wednesday, October 17, 2012

It’s the season of spin. But no matter how you slice it, the opening paragraph of last week’s commentary by Hank Clemmensen, president of the International Association of Fire Chiefs, isn’t a ringing endorsement of central stations.

“I always had supported remote station monitoring for my city’s fire alarms, both because I believed it would provide faster notification and because I believed central stations always take too long,” wrote Clemmensen, the fire chief in Inverness, Ill., on the website FireChief.com. “Phone calls between the central station operators and our PSAP take way too much time, and the conversations are vulnerable to errors.”

It’s tough to argue with that. The garbling of names and addresses has long been an issue for police and fire departments, and when is an emergency call ever fast enough? But it turns out that Clemmensen doesn’t have an ax to grind with the alarm community, as he quickly makes clear in hailing a top industry initiative: the Automated Secure Alarm Protocol.

“The interface allows a central station operator who has to notify a PSAP of an alarm to transmit all the information directly to that PSAP’s CAD screen with only a few keystrokes,” he said. “… Think about an operator from the Deep South talking to a PSAP call taker from New Jersey or Boston. Both are speaking English, but the languages are different. The interface transfers data without a telephone conversation—eliminating the chance of the PSAP call taker misunderstanding the central station alarm operator.”

Clemmensen goes on to praise the Central Station Alarm Association and the National Law Enforcement Telecommunications System for laying the necessary groundwork to secure the ASAP system. The computerized message broker for ASAP is at the Nlets facility in Phoenix.

“A core group of alarm companies financed the development and implementation of this system, and they are committed to getting jurisdictions with large numbers of alarms connected to ASAP,” he said.

Clemmensen’s take on the protocol has to be music to the CSAA’s ears. It also serves as a rallying point for other fire chiefs nationwide.

“Are you willing to reduce your response times by at least 1.5 to 3 minutes with quicker alarm notification and fewer errors? It sounds like a no-brainer,” he said. “The majority of fire alarms are not true emergencies, and if this new interface gets us the needed information sooner, responses could be modified. … This could just be one more tool to help reduce line-of-duty deaths and make sure everyone goes home.”

Help the CSAA track trends in monitoring

 - 
Wednesday, September 26, 2012

What are central stations doing to keep up with times—and the competition—when it comes to technology, reducing false alarms and other issues of importance to the industry?

The Central Station Alarm Association would like to know.

The CSAA is looking for help in tracking technology trends and investments in personnel at monitoring centers across the country. The goal is to establish a databank “that will be useful in benchmarking performance” in the industry, according to CSAA Executive Vice President Steve Doyle.

The topics range from the basics—the number of accounts that a central handles and the certifications it has—to specifics about advanced technologies and operational policies. PERS, GPS-assisted calls, UL2050 accounts, video monitoring, video-verified alarms, ASAP protocols and employee training procedures—it’s all covered.

It’s important information that will allow the CSAA to see where the monitoring industry is and where it’s heading. The 25-question survey is also easy to complete—I filled out a placebo version in five minutes, faster than the refs could sort out a holding call in the Pats-Ravens game.

To complete the survey, click here. Participants will receive an executive summary of the findings, which will be released publicly Nov. 11-13 at the CSAA Fall Operations Management Seminar in Fairfax, Va.
 

Jensby back in industry at San Jose-based RFI

 - 
09/12/2012

SAN JOSE, Calif.—Mary Jensby, formerly central station and data entry director for Monitronics, has been named call center director at RFI Communications & Security Systems, an integration and monitoring company based here.

Tweet smart: Cashing in on social media

 - 
Wednesday, September 12, 2012

You don’t have to look very hard to find an alarm company that isn’t keeping pace with technology. It can be difficult to stay on top of the latest and greatest, and some people are reluctant—or even defiant—when it comes to saying goodbye to the tried and true in favor of the Next Big Thing.

That attitude often spills over to the world of social media. Facebook? Twitter? “Friends” and Tweets fly just fine for the junior set, but we’re adults here. Besides, who has that kind of time to throw around?

Maybe your competition.

Social media is rapidly becoming a must-have business tool, and companies that aren’t wielding it effectively risk selling themselves short in an increasingly aggressive marketplace. Exposure and name recognition can translate into accounts no matter where you’re based or how big you are.

That fact hasn’t been lost on the Central Station Alarm Association, which will host a webinar Nov. 7 on social media strategies and how they can affect your business. Teresa Brewer of System Sensor and Michael Kremer of Intertek/ETL will discuss how to use social media to acquire customers or get referrals, boost attendance at company-sponsored events, and increase inquiries via your website or over the phone.

For those who have a success story to pass along, email Brewer at Teresa.brewer@systemsensor.com or Kremer at Michael.kremer@intertek.com. Registration information for the webinar will be available soon on the CSAA’s website.

Welcome aboard: In other CSAA news, the group’s international board of directors has approved Jay Hauhn as first vice president of the Executive Committee and Peter Lowitt as secretary. Hauhn is CTO of Tyco Integrated Security; Lowitt is president of Hicksville, N.Y.-based Lowitt Alarms & Security.

“The CSAA Nominating Committee did an exceptional job in vetting these outstanding candidates, and the unanimous vote of the board of directors reflects the complete confidence of the board in both of these exceptional gentlemen,” CSAA Executive Vice President Steve Doyle said in a prepared statement.

Bill to deregulate telecoms in Pa. concerns industry

AICC says legislation would give telecoms like Verizon unfair advantage over security company competitors, but Verizon denies that
 - 
08/08/2012

HARRISBURG, Pa.—Proposed legislation in Pennsylvania to deregulate the telecommunications industry in the state would give an unfair advantage to telecom providers of home security services, according to an attorney with the Alarm Industry Communications Committee (AICC).

Sizing up the competition

Go small for better service and big for better pricing? It’s not always that easy when comparing central stations
 - 
08/07/2012

“Don’t look back. Something might be gaining on you.”
That pearl of wisdom from baseball legend Satchel Paige could very well be applied to the world of wholesale alarm monitoring. The competition is fierce and getting fiercer, raising the stakes for central stations of all sizes. Dissatisfaction over real or perceived problems can prompt a dealer to jump ship, costing a company a chunk of RMR and maybe even a bit of its reputation.

Hottest security trend in the palm of your hand

Mobile devices top the list at a CSAA-sponsored webinar
 - 
08/06/2012

VIENNA, Va.—It should come as no surprise to anyone in the industry who owns a smartphone or tablet: That mother lode of technology you constantly find glued to your hand is the hottest trend in security.

Pages