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Value add-ons give dealers competitive advantage

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03/20/2019

DALLAS—The annually published “Security Dealer Survey” by Parks Associates, a market research and consulting company that covers the residential security industry from both a consumer and dealer perspective, found over 70 percent of U.S.

Let's meet at ISC West

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Wednesday, March 18, 2015

As some of you may know, I joined the industry in November when I started at Security Systems News. This means that 2015 will be my first time at the ISC West show. I'd love to meet everyone, and hear everything, but that might not be possible, so reach out to me when you can. I already have several appointments set up, but I’ll be as accommodating as I can be.

Also, give me a heads up on what you’d like to talk about. Definitely tell me if your company will be showcasing something big at ISC West, like mergers and acquisitions, new directions for the company, opening another central station or releasing a new software platform—or anything else notable.

If you want to meet me, or have something new to talk about with your company, feel free to reach out to me by email at [email protected] to set something up. Just let me know what you’ll be doing at ISC West and where.

I look forward to seeing those of you who will be at the show in person!

Police department ceases monitoring

 - 
Friday, February 20, 2015

The Enterprise, Ala. police department will discontinue alarm monitoring of residences and commercial business.

The Enterprise City Council voted to discontinue the Enterprise Police Department’s involvement in monitoring burglary and fire alarms, according to the Enterprise Ledger.

The police department currently monitors 17 residences and six businesses in the city as an additional source of income. However, a $4,000 upgrade to the system is needed to keep the monitoring system working properly.

The police department has proposed giving the individuals and businesses being monitored a 30-day notice to find an alternate monitoring provider.

Introduction and CSAA's rescheduled meeting

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Wednesday, November 5, 2014

To formally introduce myself, my name is Spencer Ives and I’m the new associate editor here at SSN. I’ll primarily be covering the central station monitoring beat. I’m brand new to the security industry and am looking forward to getting to know you. I'm excited about writing about new developments in your businesses, the evolution of monitoring technology and general trends in the monitoring world. 

The first notable item that has cropped up under my watch has been the 2014 CSAA Annual Meeting being cancelled due to a hurricane in Bermuda. However, bouncing back, the CSAA has found a new time and place for the event: It will now be held on Wednesday, Dec. 3, at The Crystal City Marriott, 1999 Jefferson Davis Highway, Arlington, Va.

Elizabeth Lasko, VP of marketing and communications for CSAA International told me, “The difficulty was that we had two-and-a-half days of solid information sessions. Those can’t be rescheduled. ...We can’t get all 25 to commit to a second two-and-half day segment of time.” While, it may be scaled down, the meeting will go on. The CSAA Board of Directors Meeting will take place from 12:00 p.m. to 3:30 p.m., and the General Membership Meeting from 3:30 p.m. to 4:30 p.m.

The "Monitoring Matters" blog is meant to be a forum for discussion. Please feel free to comment, and if you have news tips, suggestions for stories or if you simply want to introduce yourself, feel free to call me at 207-846-0600, ext. 254, or email me at [email protected].

 

 

Hurricane threat cancels CSSA annual meeting in Bermuda

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10/16/2014

YARMOUTH, Maine—Hurricane Gonzalo has forced CSAA International to cancel its 2014 Annual Meeting, scheduled for Oct. 17-22 in Bermuda.

Will mobile worker apps become ‘ubiquitous’ in security?

An analyst from Frost & Sullivan expects mobile worker apps for sales personnel and technicians to be the norm
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10/14/2014

SAN ANTONIO, Texas—Among recent trends gaining traction in the security industry, mobile worker apps stand out as one of the most highly deployed and frequently discussed. Such tools have transformed the way field sales personnel and technicians do business, allowing them to be more efficient and effective on the job.

Springall named CEO of Security Central

First non-family member to be named CEO in company’s 50-year history
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10/08/2014

STATESVILLE, N.C.—National third-party monitoring station Security Central today announced the promotion of Brett Springall, formerly Security Central’s director of IT, to the position of CEO.

Is 'wake-up' device the answer for mPERS?

Securus, a mobile security solutions provider, has found a way to minimize lingering concerns about battery life
 - 
09/03/2014

CARY, N.C.—Mobile PERS units are emerging as a monitoring staple, but that doesn’t mean the device is without its share of skeptics.

Henry Edmonds presents on PERS valuations

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Wednesday, October 9, 2013

As I encounter new theories and projections about PERS valuations, I continue to find a refreshing lack of consensus among the experts. That’s not to say there aren’t areas of agreement. There are. Those watching the market often cite similar determinants of valuation, such as attrition rates, cash flow and the costs of creating new accounts. But experts seldom invest the same metrics with equal importance.     

For example, Barry Epstein, president of Dallas-based Vertex Capital, believes reducing attrition rates to be a critical component of increasing PERS valuations. Conversely, Mark Sandler, a principal with SPP Advisors, downplayed the importance of churn, saying instead that a company’s value hinges more on how efficiently they can redeploy their units.

Today I came across a presentation on PERS valuations delivered by Henry Edmonds, president of The Edmonds Group, at the Medical Alert Monitoring Association conference held last week in Orlando. Edmonds’ insights reflect another nuanced interpretation of the market. In the presentation, he boiled PERS valuations down to four key metrics: cash flow; churn (attrition rate); growth rate/new account volume; and creation cost.

Just as vital for maximizing value is the ability of dealers to compile solid data on these metrics, Edmonds noted in one of the slides.

Edmonds developed some pretty in-depth calculations that he believes dealers should be cognizant of. For instance, churn rate metrics should account for total lost RMR on a trailing 12-month or trailing six-month basis. That figure should then be divided by average outstanding RMR. With respect to the cash flow, Edmonds advises dealers to focus on adjusted EBITDA and steady state free cash flow.

Edmonds’ presentation also offered a trove of information about buyers. He noted that buyers will create finance models for target companies, develop key assumptions based on a target company’s past performance and determine a capital structure based on current market conditions.

Edmonds also provided the following aphorism: “Buyers never pay more than they think they have to.”

In the coming weeks I plan to speak with Henry Edmonds himself to get a more in-depth take on PERS valuations and the state of the market in general. Stay tuned.

Customizing PERS to specific health needs

Essence USA president says new PERS system has many options, can function in large radius, monitor an individual’s temperature and routine
 - 
09/11/2013

HOBOKEN, N.J.—Essence USA, a manufacturer and developer of security systems and monitoring and health care solutions that is based here, has launched its third-generation PERS product—the EverGuard-Care, a wireless home health monitoring system.

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