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Remote monitoring market exceeds $29 billion in 2011

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09/26/2012

The world market for remote monitoring services was worth more than $29 billion in 2011, with the North American market accounting for about 45 percent of revenues, according to a new report from IMS Research.

Help the CSAA track trends in monitoring

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Wednesday, September 26, 2012

What are central stations doing to keep up with times—and the competition—when it comes to technology, reducing false alarms and other issues of importance to the industry?

The Central Station Alarm Association would like to know.

The CSAA is looking for help in tracking technology trends and investments in personnel at monitoring centers across the country. The goal is to establish a databank “that will be useful in benchmarking performance” in the industry, according to CSAA Executive Vice President Steve Doyle.

The topics range from the basics—the number of accounts that a central handles and the certifications it has—to specifics about advanced technologies and operational policies. PERS, GPS-assisted calls, UL2050 accounts, video monitoring, video-verified alarms, ASAP protocols and employee training procedures—it’s all covered.

It’s important information that will allow the CSAA to see where the monitoring industry is and where it’s heading. The 25-question survey is also easy to complete—I filled out a placebo version in five minutes, faster than the refs could sort out a holding call in the Pats-Ravens game.

To complete the survey, click here. Participants will receive an executive summary of the findings, which will be released publicly Nov. 11-13 at the CSAA Fall Operations Management Seminar in Fairfax, Va.
 

Hottest security trend in the palm of your hand

Mobile devices top the list at a CSAA-sponsored webinar
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08/06/2012

VIENNA, Va.—It should come as no surprise to anyone in the industry who owns a smartphone or tablet: That mother lode of technology you constantly find glued to your hand is the hottest trend in security.

Going mobile

The changing PERS market presents opportunities, challenges for central stations
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07/25/2012

America’s elderly population is increasing and is becoming increasingly mobile, with health care technology advancing in lock step. That fact hasn’t been lost on the monitoring world, which is gearing up for new revenue opportunities that will accompany the growth of personal emergency response systems (PERS) and mobile PERS devices.

Alarm industry keeping pace with PERS

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Tuesday, June 5, 2012

With baby boomers reaching age 65 and more of the elderly population living independently, personal emergency response systems have become the safety net of choice for millions of Americans. While central stations have been dealing with PERS for a few years now, the stakes are rising and the game keeps changing—think of GPS and two-way voice from a pendant. Technology has come a long way from “I’ve fallen and I can’t get up,” and training and procedures must keep pace.

The developments haven’t been lost on the Central Station Alarm Association. It has been working on establishing a standard for PERS technology and monitoring through the American National Standards Institute (ANSI) and is in the final stages of the process, Executive VP Stephen Doyle says in the latest edition of CSAA Dispatch.

“The CSAA board recognized that education and training on PERS would be needed if there is to be long-term credibility in the marketplace and with the AHJs,” he writes.

Few would disagree, but technology doesn’t sleep and people don’t always see eye to eye on where it is taking us. Looking farther down the road, who will serve as the gatekeeper for issues that emerge as PERS devices evolve beyond where they are today?

“With the formal promulgation of the … PERS standard and the training of PERS monitoring operators in the probable near future, it seems as though the time has come to consider forming a PERS Council,” Doyle says.

The council’s role would be to “help shape issues” specific to the interests of its members pertaining to PERS monitoring. Doyle said that the mission would be a natural for the CSAA.

“With the growth of the aging population, PERS monitoring and dispatch will become an increasing issue for the AHJs and the PSAPs,” Doyle says. “And who better to deal with the issues attendant to this technology than CSAA—as we have done very successfully with public safety entities for so many years.”

Council membership and other details are likely to be discussed at the CSAA’s midyear board meeting at ESX on June 25, according to Doyle.

Last call for ESX discounts: It’s not too late to get the early-bird discount for ESX Nashville. The deadline has been extended for one week, with lower registration rates available until Friday (June 8). To cash in, go to www.esxweb.com/register.

New president, new growth plan for Security Partners

Pennsylvania-based firm promotes more RMR with latest monitoring technology
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04/30/2012

LANCASTER, Pa.—Security Partners, a wholesale monitoring provider based here, has brought aboard a new president and initiated a new growth plan to help alarm dealers take advantage of an expanded line of products and services.

NG 911 passes despite alarm industry concerns

Language in bill unchanged, but AICC says work with NENA will protect central stations
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02/29/2012

VIENNA, Va.—A provision to establish Next Generation 911 became law Feb. 22 as part of the payroll tax bill, including language the alarm industry feared might allow unverified PERS calls to stream into PSAPs. But agreements have been reached that will prevent the measure from having a negative impact on central stations, according to the Alarm Industry Communications Committee.

Private equity firm acquires LogicMark

Former Honeywell execs Ben Cornett and Kevin O’Connor will head PERS company
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01/09/2012

BUFFALO GROVE, Ill.—Private equity firm Generation3 Capital has entered the PERS arena by acquiring LogicMark, a designer and manufacturer of medical alarm systems, with former Honeywell Security Group executives Ben Cornett and Kevin O’Connor named to lead the company.

Former Honeywell exec Cornett to head PERS company

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Wednesday, January 4, 2012

 

The private equity firm Generation3 Capital is getting into the PERS game, announcing this week that it has acquired LogicMark, a Virginia-based designer and manufacturer of medical alarm systems. Generation3 was joined in the deal by Promus Equity Partners LLC, according to a Gen3 statement. Financial terms of the acquisition were not disclosed.

Adding to the news is the fact that LogicMark is bringing aboard former Honeywell execs Ben Cornett, who will be the new CEO, and Kevin O’Connor, who will serve as president. Both formerly worked at Honeywell Security Group, as president and vice president of global sales, respectively. Most recently they have been involved with EZ Watch, another company in Chicago-based Gen3's portfolio. Cornett is still serving as CEO, while O'Connor has moved on full time to LogicMark.

“The PERS market is growing rapidly in both the durable medical equipment and security channels,” O’Connor said. “We are excited to be involved with LogicMark and have the opportunity to work with some new customers in the DME market, as well as working with some old friends in the security market.”

What are Cornett’s views on the PERS world? I’ll learn more in an interview with him this week, with a story to follow.

CSAA webinar: For anyone with a hole in his (or her) dance card Jan. 18, the CSAA has announced that it will be the new date for a webinar on “Social Media Marketing and Search Engine Optimization (SEO).” The online session will feature panelists Yvonne Grahovac of Alarm.com, and Richard Hahn of Bold Technologies. Register at https://www2.gotomeeting.com/register/164912682.  

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