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Monitoring: The argument for wholesale

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Wednesday, November 16, 2016

Throughout the year one topic has been cropping up: the benefits of switching to a wholesale central station.

Several companies this year have opted to pick a third party monitoring center over continuing to operate their own central; RFI Communications switched to Rapid Response in March, Red Hawk Fire & Security partnered with Affiliated in October and, most recently, Comtronics switched its monitored accounts to NMC.

Some of these companies said that the move allowed them to refocus on the core of their business.

One thing that each of these companies highlighted is new-found flexibility and the ability to focus more heavily on offering new services and technologies to their customers. Specifically, these companies highlighted offerings such as mobile services and video verification with I-View Now.

This has been a pretty hot topic in the industry, it seems. I know if came up at CSAA’s annual meeting in the panel entitled “Owning vs. Contracting – Future Trends for Monitoring Centers.” I’d like to hear your opinions; Is this trend going to continue? Feel free to check out our most recent News Poll to share your views on the business benefits of either third party monitoring centers or operating your own central station. 

My Alarm Center's new business model driving success

Organic growth strategy, new DIY division paying dividends
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08/17/2016

NEWTOWN SQUARE, Pa.—My Alarm Center, a super-regional security company with a rapidly evolving national presence, is coming off an impressive year of organic growth, complemented by the success of its new DIY division, LivSecure.

Rapid Response plans new building

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Wednesday, March 16, 2016

Local news source Syracuse.com recently reported that Rapid Response Monitoring is looking to expand its presence further in Syracuse with plans submitted for a new three-story building. The company is currently working on a 35,000 square-foot expansion of its headquarters, to be unveiled this spring.

Security Systems News has reported on Rapid's rapid growth previously. Here's a story about the expansion of the headquarters.

The report said, “The state has agreed to provide a $1 million grant through Gov. Andrew Cuomo's regional economic development council initiative to assist with the building's construction. According to Rapid Response, the 41,000-square-foot building will cost an estimated $8 million to build and approximately 50 jobs will be created.”

Contacted by Security Systems News, Rapid Response declined to comment on the project at this time.

The building will be mixed-use, according to Syracuse.com, with offices and residential space. “The plans filed with the city Planning Commission show offices and a restaurant on the first floor, offices on the second floor, and offices and three apartments on the third floor. Rapid Response would occupy a portion of the building,” Syracuse.com reported.

The new building will be about a two-minute walk from the company’s current headquarters. Rapid acquired the space in 2014, the report said.

RFI goes with Rapid Response

Wilson: Rapid has agility and has tech resources to serve ‘integrator of future’
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03/09/2016

SAN JOSE, Calif.—To provide more customized services to its clients, RFI Communications and Security Systems plans to close its internal monitoring station and outsource its monitoring to Rapid Response.

Rapid hires

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Wednesday, January 6, 2016

Rapid Response Monitoring is holding a hiring event at the Destiny USA mall in Syracuse, N.Y. Rapid Response held a similar event about 12 months ago.

Christopher Denniston told Security Systems News that last year’s event was “a very big success, so we’re doing the same thing again this year.”

“We’re working on expanding the Rapid team on both coasts,” Denniston said. The company is looking to have a similar event close to its Corona, Calif., facility, he said, but hasn’t finalized the event yet.

Denniston talked about the company’s goals for this event. “We’re looking to fill over 70 positions immediately, and then once the expansion is completed, that’ll bring that total to over 100,” Denniston said. The company is working on expanding its Syracuse headquarters from 40,000 to 75,000 square-feet this year.

“The 70 openings are primarily newly created positions, but some will fill roles vacated through internal career growth,” he said.

2015 was a good year for the company, Denniston said; Rapid Response “added some significant international business [last] year.”

How much international business did Rapid Response do previously? “We provided monitoring for a few dealers in the Caribbean on a smaller scale, but we’ve expanded that. … Today, we are monitoring for dealers in Bermuda and Cayman.”

Central station transformation

The IoT is pushing central monitoring stations to become more sophisticated. It requires significant investment in technology, development and staff to stay competitive
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07/15/2015

DELRAY BEACH, Fla.—The Internet of Things culture, where everything is connected, is changing the way people interact and the way business is transacted.

New positions at ADS, Rapid Response

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Wednesday, January 14, 2015

Updated Feb. 13, 2015

Alarm Detection Systems, based in Aurora, Ill., sought to strengthen its executive team by promoting six people to new roles. And today, as I write this, Rapid Response is looking to fill 70 or more positions for its headquarters in Syracuse N.Y.

As I’m looking over the current events of the industry, growth has been quite the theme, and these are companies that are growing by notable proportions.

At ADS, Amy Becker will become VP and Controller; Nick Bonifas, Corporate Counsel; Ken Mish, VP of Alarm Service and Call Center Operations; Peggy Raper, Call Center Manager; Rick Raper, VP of Central Station Services, Mark Schramm, VP and CIO.

“The alarm industry has changed more in the last five years than in the previous fifty. We need the talent, dedication and intelligence of every employee for ADS to remain the leading provider of security services. Fortunately, we have a committed staff that is up to the task,” said Bob Bonifas, ADS founder and CEO in a prepared statement.

Rapid Response is holding a career fair today to find candidates for openings, most of which are new positions, related to the company’s growth.

Read more on this development with ADS and the reason for this executive expansion

Rapid Response to hire 70

Syracuse company to host career fair
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01/13/2015

SYRACUSE, N.Y.—Rapid Response Monitoring, based here, hosted a career fair at the Destiny USA mall, also here, on Jan. 14, to hire candidates for more than 70 openings. The company planned to hold first-round interviews with applicants at the event.

Rapid Response hires new people has 'record year'

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Wednesday, December 10, 2014

While searching for what’s new out there, I noticed that a Syracuse publication posted online that Rapid Response Monitoring hired 11 new people.

Upon following up with Christopher Denniston, marketing and communications manager for Rapid Response Monitoring, he stated that 2014 was a year of record growth for Rapid Response—the best year in its history.

“More dealers have chosen to transition to Rapid than ever before and our dealers have also experienced positive organic growth,” Denniston told Security Systems News in an email interview.

“Our people are our greatest asset and our dealer and account growth requires an increase in staff. Our hiring criteria are extremely stringent. We hire only four percent of applicants—the best of the best,” he said.

Rapid Response hired Dustin S. Jesmer, Lishay M. Mack, Carlos M. Valle Wemett, Connor J. Brown, Emily K. Buss, Steve L. Delgado, Amanda S. Lewis, David J. Martin and Aglaeth M. Vazquez as control center specialists. Cathryn M. Mahoney and Olivia N. Nobile were hired as accounting assistants.

Denniston listed further examples of this growth; “Our fully redundant monitoring center in California will have a grand opening in Q1 of 2015 and our headquarters' facility is undergoing an expansion bringing it from 40,000 square feet to 75,000 square feet.”

ASAP getting closer to reaching ‘critical mass’

Central stations stepping up to speed alarm notifications to PSAPs
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02/01/2013

YARMOUTH, Maine—After big strides in 2012 that put an array of technical and logistical challenges behind it, the Automated Secure Alarm Protocol is getting closer to reaching “critical mass” nationwide, according to ASAP proponent Ed Bonifas.

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