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Protection 1

Barnes Buchanan conference to kick off Feb. 7

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01/29/2013

PALM BEACH, Fla.—The 18th annual Barnes Buchanan Security Alarm Conference is scheduled for Feb. 7-9 at The Breakers resort.

Pro 1 dives into summer sales with Pinnacle buy

Pro 1 acquires ‘select’ Pinnacle assets, saying it wants to integrate Pinnacle’s ‘seasonal selling model’ with Pro 1’s ‘brick-and-mortar’ approach
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01/28/2013

ROMEOVILLE, Ill.—Protection 1 is getting into the summer-sales market by buying some of the assets of Pinnacle Security, one of Utah’s leading door-knocking companies.

Interface completes $230m refi, gets new $45m revolver

Imperial Capital advises, predicts more high-yield bond deals
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01/23/2013

ST. LOUIS—Interface Security Systems, based here, last week completed a $230 million bond deal and also secured a new $45 million revolver from Capital One.

Protection 1 makes biggest buy in its history

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01/09/2013

ROMEOVILLE, Ill.—Protection 1—which bills itself as the nation’s second-largest business and home security company—announced this week that it has acquired Vintage Security, which is based in the nation’s capital and has more than 15,000 customers. Protection 1, based here, says the acquisition is the largest it has made in its 25-year history.

Banks are a key vertical and video surveillance is central to solution

Regulatory compliance a top concern, use of analytics on the rise
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01/02/2013

Several national security providers—among them Diebold, Stanley Security Solutions and Protection 1—said they would be focusing on the financial and banking vertical market in 2013.

ECKey closes funding round

Investors include industry vet Robert Chefitz
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10/17/2012

LANCASTER, Pa.—ECKey, a startup manufacturer of smartphone access-control readers and systems, has closed its first funding round, Paul Bodell, ECKey president, told Security Systems News.

Protection 1 makes another commercial buy

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Wednesday, October 17, 2012

Things have been busy in Romeoville this quarter. Protection 1 announced Tuesday that it’s made another buy. An IT-centric systems integrator, based in Fort Worth, Texas, called Suntera Security.

It’s a really interesting purchase and comes on the heels of another IT-centric buy P1 announced at ASIS, of Integration Logistics. Here’s that story.

Suntera brings P1 into some new territory with its GSA contract, DoD work and some big-name customers such as Bell Helicopter, Lockheed, XTO Energy and ExxonMobil.

I’m on the road right now, but will be interviewing someone at Protection 1, hopefully today, so check back for a story on this as early as Thursday morning.
For now, here are some excerpts from the release:

“Suntera is an IT-centric systems integrator and, for Protection 1, the move is a continuation of its effort to build out a true integrated systems division for today’s IT landscape.
Suntera serves the complex security needs of a broad range of commercial clients with a specialization in Department of Defense (DOD)-related security clients and the energy markets. The company has played an integral role in working with cities to author security requirements to protect citizens from potentially dangerous industrial sites close to urban areas.
“Our acquisition of Suntera will truly be mutually beneficial,” said Protection 1 Chief Executive Officer Timothy J. Whall. “We’re now able to expand our offerings to existing and future clients that are looking to leverage their IT infrastructure to create additional reliability and cost savings for their security systems. In addition, Suntera customers will benefit from Protection 1’s broader footprint and ability to offer services on a national basis.”
The addition of Suntera adds 15 employees to Protection 1’s roster and the General Services Administration (GSA) contract, along with the Texas Mutual Award Schedule (TXMAS), will be transferred as well. This will enable Protection 1 to provide services to both Federal and state government agencies, as well as others requiring DOD security requirements.
The more comprehensive offering also allows Protection 1 to provide additional options for Suntera’s current customers, particularly with their latest video services. Other noteworthy customers now under the Protection 1 umbrella include Bell Helicopter, Lockheed, XTO Energy and ExxonMobil.
“We’re excited to begin working with Protection 1’s outstanding leadership and highly technical staff,” said Les Vernon, Suntera’s founder. “This enables us to not only strengthen our focus on custom integration solution designs, but also expand our ability to provide proactive monitoring services knowing the Protection 1 infrastructure is able to support future growth.”
This is the second integrated solutions acquisition in as many months for Protection 1. In September, the company added Newark, Del.-based Integration Logistics, adding new integrated systems capabilities to its commercial and national account security offerings.
The additions allow Protection 1 to provide a more robust customer experience in terms of products and services, while growing its employee base with subject matter experts on various topics. The company has experienced triple-digit growth over the past two years in its national account division – growth that is attributable to Protection 1’s strong and growing knowledge of integrated and highly complex network-based solutions.”

MIT gives Pro 1 kudos for 'working smarter'

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Wednesday, October 10, 2012

A study by the MIT's Center for Information Systems Research gives Protection 1 kudos for Working Smarter.

At MIT, Working Smarter is a proper noun, a concept the group defines as having "an organization-wide habit of using a digitized platform to optimize each individual's contribution to enterprise business objectives."

MIT surveyed more than 200 public companies in 2010 and said that those who adhere to practices of Working Smarter "were significantly correlated with higher business impact from IT." Yeah, yeah, that's nice, but you'll be interested in this "and higher impact from IT was, in turn, significantly (and positively) associated with return on equity."

This is not a new study (it was released in February 2012), and Security Systems News has previously reported on many of the details of the Protection 1 operation, its daily scorecard, Tech Tracker, removing its IVR (getting a real person rather than a computer when you call) etc., nevertheless, I thought this report gave a nice snapshot of the operation.

Below are some paraphrased and quoted highlights:

The report says that P1 CEO Tim Whall "set out to explain how individual employees throughout the company could contribute to this goal [delivering outstanding customer service] —in other words, how they could work smarter."

Don Young, P1 CIO spent five months developing a daily scorecard on the metrics related to Whall's "five touchpoints that could make or break customer  relationships: sales, monitoring, billing , installation, and service response." Those metrics include: "Time to installation, time to service, number of sales activities, number of cancellations, retained monthly revenue, and new sales." The scorecard summary and detailed results can be accessed online by top executives, regional leaders and branch managers. They're updated every day and "Thus line managers have come to see it as a reliable guage of their daily operating performance."

The study says: "What's unique about Protection 1's scorecard is that it does not report financial data." This is particularly interesting to me. P1 execs have told me they do not talk to their employees about financial goals but about customer service. This study backs that up.

There's a quote in the study from Don Young: "The P&L will take care of itself if we make sure that the metrics on the scorecard are up to par." And, Joe Sanchez, SVP Operations, is quoted as saying: "There's no analysis paralysis going on here. You want to have a good day? You know what's on the scorecard."

The report says: "The power of the daily socrecard is that the underlying data can be traced back to the daily performance of front line workers."

In addition to removing the automated call system, Whall mandated that all calls be answered within 60 seconds, that service backlogs be eliminated, and that installers and techs show up on time for 8 a.m. appointments.

Technology improvements include Tech Tracker, and Sales Central, which automated the quote, approval, contract submission, record of sale, parts ordering and commission payments.

P1 execs, the report says, think of themselves as coaches rather than managers and offer leadership training to help develop coaching skills for all front line managers.

The report concludes: "In companies that are working smarter, leaders focus attention not on stock price or quarterly P&L, but on determining every day whether everyone is having a good day. Protection 1 achieves working smarter by: 1.developing and constantly enhancing the underlying information 2. articulating and, where appropriate, automating business expectations 3. clarifying individual accountabilties 4. persistently coaching individuals to ensure they understand how they contribute to business success. This is hard work. But if management doesn't commit to helping everyone work smarter, no company can expect its technology to lead to success in the digital economy."

Here's a description of CISR: It "conducts field-based research on issues related to the management and use of information technology (IT) in complex organizations. Established at the MIT Sloan School of Management in 1974, our mission is to develop concepts and frameworks to help executives address the IT-related challenges of leading increasingly dynamic, global, and information-intensive organizations."

The authors of the report are Jeanne W. Ross, Director and Principal Research Scientist at the MIT Sloan School’s Center for Information Systems Research, and Cynthia M. Beath, Professor Emeritus, University of Texas, Austin.

 

Pro 1 plans to expand I-View to include hosted video

CEO Don Young sees service eventually migrating to residential space
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10/10/2012

ROMEOVILLE, Ill., and LAS VEGAS—Protection 1 officially introduced I-View Now, its new cloud-based video verification service, a few weeks ago at ASIS. But Pro 1’s Don Young is so convinced that it’s going to be a winner, he’s planning to expand the offer to include hosted video by the end of the year.

CAA symposium to feature four top industry execs

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10/10/2012

SAN FRANCISCO—Leaders from four security companies will speak at an executive symposium at the California Alarm Association’s 2012 Winter Convention, to be held here Dec. 5-8.

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