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PERS Summit lines up 2017 speakers

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Wednesday, July 26, 2017

PARK CITY, Utah—AvantGuard has several speakers lined up for its upcoming PERS Summit, to be held here Sept. 26-28, as well as some of the events.

This year’s PERS Summit will start with a tour of AvantGuard’s recently remodeled facility. “We’ve got about 25,000 square feet and three levels, and the building will be completely remodeled, inside and out, by the time the event starts. So, people will really get to see—hands on—how that monitoring of the PERS devices works,” Sonja Jorgenson, AvantGuard’s director of marketing, told Security Systems News.

Aron Ralston will be one of the conference’s keynote speakers. “His story is told in that movie, 127 hours,” Jorgenson noted. Ralston was exploring a Utah canyon when his arm got caught, forcing Ralston to amputate the limb.

One of the speakers will be Eric Allen, an attorney who can speak to certain marketing techniques. “His expertise is … issues that are raised when businesses are contacting customers through texting and automated calls. He really understands that, the regulations, and the new rules that are coming out in 2017.”

Laurie Orlov, another speaker at the conference, is focused on aging-in place.  “She has an interesting background in technology, especially targeted to aging seniors,” Jorgenson said. “She’s going to share some predictions about what those technology trends are going to look like in 2017 and beyond.”

The Summit’s other speakers have not yet been announced.

“Then, every year, we have a panel of experts in the industry and we talk about a relevant issue. Last time, we talked about fall detection and [the panelists’] feelings about that, and where [the technology] was and if it was really helpful,” Jorgenson said. “We haven’t disclosed what that topic will be yet, but that panel discussion’s always a big talking point.”

Jorgenson said that AvantGuard hopes to give attendees more access to the presentations at this Summit, which will allow attendees to further review information after returning from the conference. “I think there will be a lot of information, … so, it’s a lot to digest in just a couple days,” she said.

The company also sends an anonymous survey to its dealers, which asks about a range of topics, including the software that dealers use or the types of customers dealers are seeing, AvantGuard marketing assistant Alex Flitton said. “We actually have a lot of really good feedback so far,” he told SSN. “All of this information will be compiled and interpreted by some of the experts in the industry, to present to our attendees.”

Networking is another benefit of the event, Flitton noted. “It just puts a lot of like-minded people in a really solid environment where they can interact,” he said.

The Summit will be held at The Chateaux Deer Valley in Park City, Utah. The conference has been here for each conference.

AvantGuard names new president

Justin Bailey, company COO, takes on the role
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07/05/2017

OGDEN, Utah—AvantGuard on June 29 announced changes in its executive team; Justin Bailey, the company's COO, will also be its president, and former president Josh Garner will retain his role and title as AvantGuard's CEO.

Market Trends: The golden years of the PERS market

Not all PERS device users are in their golden years; however, a user could be a 68-year-old long distance runner
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04/20/2016

YARMOUTH, Maine—The users of personal emergency response systems (PERS) are getting younger. They are generally technologically savvy. The technology is getting more advanced. And so monitoring stations, manufacturers and dealers have reasons to believe the golden age of PERS market growth has begun.

SSN '20 under 40' winner launches new mPERS company

CallSafe device not just for elderly demographic, also useful for hikers, lone workers
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03/23/2016

PHOENIX—Nicole Swartwout, one of SSN’s “20 under 40” Class of 2015 award winners, has co-founded CallSafe, an mPERS provider based here.

CRM designed by dealers for dealers attracts major players

FillQuick emphasizes ease of information for dealers
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03/23/2016

EDMONTON, Canada—Designed by a former ADT dealer and developed specifically for security companies, FillQuick is a new CRM software company that is attracting some big name customers, like UCC, AvantGuard and, most recently, Monitronics.

PERS features debated at AvantGuard summit

Fall detection, networking opportunities stand out at event
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10/07/2015

PARK CITY, Utah— Attendees debated the demand for “fall detection” in PERS devices at AvantGuard’s third PERS Summit, held here last week.

AvantGuard PERS Summit looks at fall detection, other trends

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Wednesday, July 29, 2015

AvantGuard’s PERS Summit is coming up at the end of September in Park City, Utah, and the company recently released the event’s itinerary. This event is held every two years now, with the last being in 2013. 

While MAMA is also hosting its annual meeting this fall, the two cover different areas of PERS monitoring, even complementing each other. “We’ve created this conference for specific PERS dealers. It’s apples and oranges different from MAMA, where they’re more focused on the government aspect,” Troy Iverson, AvantGuard’s VP of sales and marketing. AvantGuard is a member and supporter of MAMA, he said, and isn't looking to compete with its efforts.

“Fall detection technology is going to be … a hot topic in the industry,” Iverson said. This year’s summit has a panel specifically discussing the technology: “Fall Detection… Is it the ‘Holy Grail’ of PERS?” On this panel will be representatives from PERS manufacturers Climax, Mytrex, Numera.

Some of the other sessions are “State of the PERS Industry,” “PERS Monitoring Trends” and “PERS Contracts: Cover Your Assets.”

The keynote speaker for the event will be NFL’s Steve Young, talking about his experiences as well as meeting with attendees.

The summit will start with a tour of Avantguard’s facility. Networking and sharing best practices between PERS dealers is a big part of the summit, Iverson said. “Our whole goal of this is to bring … AvantGuard dealers, non-AvantGuard dealers, manufacturers, industry experts together for three days, and let’s grow—let’s grow together.”

Entering PERS: problematic or practical?

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Wednesday, July 22, 2015

PERS. It’s come up a lot lately—everywhere I look it seems that I’m hearing about new angles to the market, and new contenders. One thing I’ve also heard plenty of is that it’s not a space for everyone. But some seem to be finding it a very sensible new market.

Just recently the cellphone provider Consumer Cellular entered the market, choosing this as a logical space to make its first step outside of cell phones. I think it’s interesting that a market avoided by some can be an easy fit for others.

Another newcomer is Blue Star. The company took a look at a certain area it saw as underserved: the veteran community and their families. Now, Blue Star is looking to triple sales by the fall.

It was even a lively discussion at ESX. AvantGuard’s COO Justin Bailey said that mPERS is a quickly growing market. PERS isn’t for everyone, panelists said, because it can take a toll on your operators that you need to be prepared for. Daniel Oppenheim, VP for Affiliated Monitoring, said that it might be best left to those centrals that can handle it.

Now, the Medical Alert Monitoring Association is looking toward its annual meeting, catering specifically to the medical alarm space.

So, it seems that the PERS market is particular, a very specific niche in the industry of monitoring, but there is space for those companies willing to look into the space and work their way into it.

ESX Panel: To PERS or Not to PERS

Speakers underline necessities for monitoring PERS
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07/01/2015

BALTIMORE—Monitoring PERS and mPERS is different from monitoring traditional alarms, ESX 2015 panelists said in the “To PERS or Not to PERS” educational session, and those who can’t handle all that monitoring PERS entails in-house might be better leaving that the market to central stations that can.

AvantGuard sister company acquires PERS manufacturer

Freeus acquires Securus
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03/04/2015

OGDEN, Utah—Freeus, the new sister company to AvantGuard Monitoring Services, on Feb. 27 acquired the PERS side of Securus.

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