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Electronic Security Association

Industry associations warn against deceptive sales practices

Presentation seems timely ahead of the summer sales season
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05/10/2017

SACRAMENTO, Calif.—The Better Business Bureau, the Electronic Security Association, The Monitoring Association, and ADT—as well as targets and victims of deceptive sales practices—gathered here on May 9 to discuss the harm these sales techniques do to customers as well as the industry.

Congress supports key security legislation

House adopts bill to extend the ‘no-load exemption’ deadline for security and life-safety products
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12/07/2016

WASHINGTON—The House recently approved the Power and Security Systems Act, H.R. 6375, a bipartisan bill introduced by Reps. Mike Pompeo (R-Kan.), and Peter Welch (D-Vt.) that removes the expiration date on the no-load exemption for security and life-safety products under current energy efficiency standards governing external power supplies.

Idaho AG: Door-knocking company must reform sales tactics

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Wednesday, August 13, 2014

I’ve written before about how ADT filed not just one, but two lawsuits against Orem, Utah-based Vision Security, accusing the door-knocking company of scamming customers. And I’ve also written about how Vision Security contends it is being unfairly targeted.

Now, a new settlement Vision has reached with the Idaho Office of the Attorney General paints a picture of Vision sales reps engaging in unfair sales practices in that state.

I reached out earlier this week to Vision attorney Sean Brown for that company’s comments on the settlement but I haven’t yet gotten a response.

However, according to the office of Idaho Attorney General Lawrence Wasden, Vision reached a settlement with that state after being accused of violating Idaho's Consumer Protection Act.

The settlement requires Vision “to implement significant changes to the way its sales representatives interact with Idaho consumers,” according to a July 18 news release from the AG’s office. Also, consumers who paid extra fees because they were scammed may be entitled to a refund from Vision if they submit a complaint form to the AG’s office by Sept. 8, the release said.

Here’s more of what the AG had to say in the release:

"The purchase of a home-security system is a significant investment and consumers should feel safe knowing that the people selling them are providing truthful and honest information, without hidden fees or misrepresentation," Attorney General Wasden said.

Consumers reported to the Attorney General that Vision Security's door-to-door sales representatives misrepresented the terms the company's security system contracts, and that representatives failed to fulfill their promises to "buy-out" consumers' current security system contracts.

Consumers often ended up paying monthly monitoring fees to two companies or paid large termination fees to cancel one of their monitoring agreements. Additionally, Vision Security's door-to-door sales contracts failed to provide consumers with accurate information about the time allowed to cancel contracts.

The settlement requires Vision Security to make several changes to how it does business in Idaho. For example, the company's sales representatives:

*Must wear identification that includes the sales person's name and affiliation with Vision Security.
*Must inform the consumer of his or her three-day right to cancel the agreement.*Must not tell consumers that their current alarm monitoring company went out of business or is affiliated with Vision Security.
*Must not misrepresent the number of security systems Vision Security has installed in the consumer's neighborhood or misrepresent that a consumer's home is located in a high-crime area
 *Must not misrepresent the condition or operability of the consumer's current security system.
 *Must not promise to "buy-out" a consumer's current monitoring agreement.
 

Hmmm…this list reads a lot like some new revisions the Electronic Security Association made to its code of ethics this summer in response to some new sales scams that ADT and other companies have complained door-knocking companies are using.

 

 

New door-knocking scams prompt ethics code revisions

ESA revises its code of standards to specifically prohibit posing as a ‘preferred monitoring company’ for alarm manufacturer
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06/25/2014

NASHVILLE—ADT says unscrupulous door-to-door sales reps have some new scams and the Electronic Security Association has updated its code of ethics to specifically ban them.

Honeywell renews platinum level partnership with ESA

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03/27/2014

IRVING, Texas—The Electronic Security Association announced March 26 that Honeywell Security has returned as the exclusive Platinum-level Executive Strategic Partner for 2014.

Weinstock Award winner named

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01/23/2014

IRVING, Texas—Charles “Dom” D’Ascoli has received the 2013 Morris F. Weinstock Person of the Year Award, the Electronic Security Association announced Jan. 21.

ESA honors industry leaders

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01/23/2014

IRVING, Texas—During the seventh annual ESA Leadership Summit, the Electronic Security Association (ESA) honored individual members and chapters for dedication to the electronic security industry, the organization announced Jan. 20.

Vivint gives $10k to ESA scholarship program

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01/03/2014

IRVING, Texas—Vivint has contributed $10,000 to the Electronic Security Association’s 2014 Youth Scholarship Program, the organization announced Jan. 2.

ESA honors New Jersey

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02/26/2013

TRENTON, N.J.—The New Jersey Electronic Security Association was honored as Chapter of the Year by the ESA, according to a company statement.

Maria Malice: Respect, decision by decision

For the fourth consecutive year, SSN is profiling women who are making their mark in the traditionally male-dominated world of security. Malice, Arizona Alarm Association president and a VP at COPS Monitoring, is one of six women featured.
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11/19/2012

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