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Jay Kenny

Garage door gives dealer entrée into home security

A LiftMaster dealer creates security division based on the ability to integrate garage doors into the connected home
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06/04/2014

GAINESVILLE, Va.—Alarm Pro America entered the home security market through the garage door—with help from LiftMaster and Alarm.com, according to Dylan McGreevy, VP of sales and operations for the full service security company, based here.

Alarm.com, iControl, Telular end patent infringement cases

Now iControl and Alarm.com have a cross-licensing agreement that allows subscribers of either company to access patents covered under the agreement
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01/15/2014

YARMOUTH, Maine—Patent infringement lawsuits involving Alarm.com, iControl Networks and Telular have all been dismissed, the companies announced this week.

SuretyCam customers happy to connect

Ohio Alarm.com dealer had good customer response in Customer Connect beta project
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11/13/2013

COLUMBUS, Ohio—Ryan Boder, president of SuretyCam, an Alarm.com dealer based here, believes that keeping in touch with customers keeps attrition in check.

iControl Networks sues Alarm.com, FrontPoint Security

Lawsuit seeks damages, injunction
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07/15/2013

REDWOOD CITY, Calif.—Home technology provider iControl Networks on July 10 filed a patent infringement lawsuit against competitor Alarm.com and FrontPoint Security, an Alarm.com customer.

Alarm.com accuses Telular of taking intellectual property

Lawsuit claims Telular’s Telguard Interactive and Telguard HomeControl are based on Alarm.com’s patented products and services
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05/22/2013

VIENNA, Va.—Alarm.com, an interactive services provider based here, filed suit this week against Telular Corp., contending that Telular has been using Alarm.com’s patent-protected products and services without permission as its own.

‘Make sure mobile is part of the solution you offer’

Industry experts say mobile apps must be part of a successful security business today
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09/07/2012

A smart revolution quietly occurred this year—one that’s dramatically changing the security industry.

As of February, a Nielsen report showed, about half of all Americans with mobile phones—49.7 percent—now own smartphones. And the number of smartphone owners is rapidly growing.

Showdown at the cableco corral? ESX has ammo

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Wednesday, June 20, 2012

The big, bad cable giants and telecoms are riding into town, aiming to steal your horses and accounts and whatever else they can toss a lasso around. Everyone knew the day was coming, but now that it’s here, are you prepared to hold your ground? Do you really have what it takes to compete, or will you forever be at the mercy of the black hats?

Rest assured there’s hope, and you can tap into it at ESX. A number of sessions are planned to help alarm companies deal with this new landscape by staying technologically savvy and by offering what has long been seen as the silver bullet for the industry: superior customer service.

At the ESA Industry Luncheon and Annual Meeting on June 28, Kristen Simmons, managing partner at Lightswitch and former VP of marketing for Mazda North America, will share her expertise about what it takes to earn customers and turn them into advocates for your business. Simmons led Mazda’s “Zoom Zoom” ad campaign and also founded LiveSmart Security, a boutique provider of home security services.

“Over the next five to 10 years, one factor will become ever more critical to the success of manufacturers, security integrators and monitoring companies alike: the customer experience,” Simmons said in an ESX news release. “New technology and integrated approaches have enabled a far more captivating experience for security customers than the traditional ‘detect and respond’ model. Leveraging these capabilities will be an enormous catalyst for customer loyalty, RMR growth and bottom-line profitability.”

On the technology side, at least a dozen sessions are planned at ESX to help attendees take on the telecoms and cablecos. A recent addition to the schedule features Patrick Egan, owner of Lancaster, Pa.-based Security Partners, who will host a series of interviews with industry leaders on how alarm companies can compete with the big boys entering the market. Egan will talk with each executive for about 15 minutes, then open the floor for a 15-minute Q&A.

The sessions are scheduled to run from 1:30 to 6:30 p.m. on June 27 at the Security Partners booth (No. 725) at the Nashville Convention Center. Seating is first come, first served. Executives on board so far include Kirk MacDowell from GE, Lance Dean from 2GIG, Gordon Hope from Honeywell, and Jay Kenny from Alarm.com.

“With all the buzz in the marketplace, we think this is going to generate a lot of interest,” said Joseph Mitton, marketing coordinator for Security Partners.

To check out the full list of ESX seminars, go to www.esxweb.com. See you in Nashville …

Alarm.com: New Smart Schedule smart for dealers

New feature matches home activity to thermostat schedules and makes customers ‘stickier’
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04/02/2012

VIENNA, Va.—Alarm.com has added a new feature to its emPower home automation and energy management platform, one that it says makes homeowners even more invested in their security systems because it allows them to use data the security systems collect to better program their thermostats to save energy and money.

Trendy in Vegas

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Friday, March 30, 2012

ISC West 2012 is now a wrap, the show having ended a few hours ago. Day 3 proved as thought provoking as the first two.

I started out today talking to Rick Robinson, president of Qualified Commercial Electronics Co. (QCECO), a fire and security company in Phoenix, Ariz. in business for 25 years.

Among the things that Robinson, who said his company is a Silent Knight dealer, talked about with me was trends. One trend he said he sees in the industry is that “the technology is consistently getting better and less expensive. I think the products we have available to us now, and that we’re offering to our customers, are selling themselves so to speak because they’re so good compared to the way things were 10 to 15 years ago.”

Robinson’s words seem to me to sum up very well what I was seeing and hearing this past week in Las Vegas. And the show also seemed reflective of other trends.

A case in point is the home energy management trend. Consumers already are demanding ways to manage their use of energy and that demand is expected to grow phenomenally in the next decade, according to a new study.

It was clear at the show that the security industry is already anticipating that demand with a variety of products that help consumers track their energy usage to save money.

Alarm.com, a Vienna, Va.-based technology provider of interactive security solutions is among those doing that through its new Smart Schedule Activity Patterns. The feature helps homeowners optimize their thermostat settings based on data from their security systems.

Alarm.com at the show was also promoting its new location-based services, called Geo-Services.

One of those services, to be released next month, is an arming reminder alert, said Jay Kenny, Alarm.com’s VP of marketing.

He said the service will make use of a homeowner’s GPS device on their mobile phone to determine if they’ve left a “geofence” around their home without arming their system. “If I leave that fence I can get a notification [that says]‘You forgot something on your system,’” Kenny told me.

He said such services all are part of a larger trend.

“The solution is really starting to be bigger than just security, more the management of these critical things in the home, [such as] energy, locks on the door, and two-way video systems,” Kenny told me. “That connected solution is something we’re seeing consumer interest in, and our dealers who are adopting the approach of selling that type of solution are having a lot of success right now.”

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