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ASAP expands in Virginia

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Wednesday, August 9, 2017

PITTSBURGH—Vector Security announced in early August that Newport News, Va., is now live with Automated Secure Alarm Protocol (ASAP). Newport News joins other municipalities in the state of Virginia using ASAP, such as the City of Richmond, James City County, York County, and Henrico County.

The ASAP to PSAP program, created by The Monitoring Association—formerly CSAA—and the Association of Public Safety Communications Officials automates communication between alarm monitoring central stations and 911 centers.

Transmitting alarm information digitally, results in improved accuracy and faster emergency responses by eliminating the need for communication over the phone between PSAP centers and monitoring centers.

Vector Security was the first alarm company to use ASAP in the City of Richmond, Va. in 2012. Vector Security assisted with implementation in Newport News by helping to perform extensive testing prior to the system going live.

“Alarm users in Newport News, including several hundred Vector Security customers, will benefit from faster and more accurate emergency response with the implementation of ASAP,” Anita Ostrowski, vice president of central station services at Vector Security, said in a prepared statement. “We hope the positive impact that ASAP will bring to Newport News will encourage other major 911 centers in the nation to adopt this technology as well.”

Ostrowski continued, “As a security provider, we seek ways to promote ASAP’s value to municipalities and public agencies, and help other alarm companies implement it for the greater good of the industry and the safety of our communities.”

Other municipalities that have implemented ASAP include Houston and High Point, TX; Washington D.C.; James City County, York County and Henrico County, Va.; Tempe and Chandler, Az.; Boca Raton, Fla.; Cary and Guilford County, N.C.; Kernersville and Durham County, N.C.; Johnston County, N.C.; Denton County and Grand Prairie, Texas; Morgan County, Ala.; Delaware County, Ohio; Bucks County, Pa.; and Highland Park, Texas.

Protection 1 goes live with ASAP program

Pam Petrow, CSAA VP, says local advocacy will be key to getting more PSAPs—and central stations—on board
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08/20/2014

ROMEOVILLE, Ill.—Protection 1, a security company whose monitoring arm is CMS, is the latest central to go live with the Automated Secure Alarm Protocol program, according to an announcement from the CSAA.

‘Train the Trainer’ adds recertification program

Central station instructors certified before 2010 will have access to latest SIA revisions
 - 
03/15/2013

YARMOUTH, Maine—Technology at central stations advanced rapidly in the decade between revisions to SIA-APCO’s “Train the Trainer” course, which was updated in 2000 and again in 2011. For instructors certified under the older version, keeping pace has required extra work as more of their monitoring protocols have become outdated.

D.C. implements ASAP

Streamlined alarm processing to cut workload on 911 call takers
 - 
01/09/2013

WASHINGTON—The District of Columbia has implemented the Automated Secure Alarm Protocol, becoming the sixth U.S. municipality to take the step toward faster and more efficient alarm call management.

'Train the Trainer' in Vegas

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Friday, February 3, 2012

What happens in Vegas stays in Vegas.

That’s good advice for anyone who lets their hair down too far after the sun sets in Sin City, but it turns out central station managers attending ISC West can take something away from Vegas, too: certification as trainers.

Central Station University is offering the recently revised SIA-APCO Central Station Operator Instructor Course from March 25-28 at the Tuscany Suites and Casino. According to the CSU, the “Train the Trainer” course has been substantially updated to reflect changes in the industry.

“Central station technologies and procedures evolve constantly with the needs of our customers,” CSU President Dera DeRoche-Jolet said in a prepared statement. “We wanted to make sure the class reflects what current operator-trainees need to know.”

The course revisions cover newer monitoring systems, techniques for false alarm reduction, a more detailed explanation of alarm signal formats, and an expanded discussion of customer service.

For managers who can’t find the time to take the course in Vegas, a second session is scheduled in June in Orlando, Fla. Additional classes also will be offered later this year. For more information, call the CSU at 888-619-6970 or go to www.thecsu.org.

SGS integrates with Unified 911 for more accurate emergency services dispatch

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04/21/2011

DALLAS—A new technology partnership aims to simplify and speed up 911 dispatch for central stations. Furthermore, the partnership aligns with current efforts on the part of the Central Station Alarm Association and the Association of Public-Safety Communications Officials.