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Justin Bailey

TMA adds AvantGuard’s Justin Bailey to its board of directors

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Tuesday, November 20, 2018

The Monitoring Association announced today through its blog that AvantGuard’s president and COO Justin Bailey has joined TMA’s board of directors, representing contract monitoring companies.

Justin Bailey has worked with AvantGuard Monitoring since 2010. Bailey was promoted to the role of president and COO mid last year, prior to that he served as the company’s COO. Bailey is also a Security Systems News “20 under 40” award winner from the Class of 2011.

“I’m excited to join the TMA board, after having served on committees for a number of years,” Bailey said in TMA’s blog. “I see the pace of change increasing from within the industry as well as from disruptors, and know we need to evolve more quickly as an industry to remain relevant.  I look forward to working with the other TMA board members to that end.”

AvantGuard Monitoring, a wholesale central station with locations in Ogden, Utah, and Rexburg, Iowa, offers a variety of monitoring services, including security, fire, PERS and mPERS, and IoT monitoring. In addition, the company has also been creating hybrid monitoring options, for security companies that would like to use their own central station part of the time.

 

AvantGuard links false alarm spike with presidential alert

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Wednesday, October 10, 2018

OGDEN, Utah—Last week, on Oct. 3, there was a test of the Presidential Alert system, which went out to televisions and radio as well as mobile phones. AvantGuard Monitoring, based here, noticed that there was a spike of false alarms—including glass break sensors and PERS button presses—linked to the test.

“Oftentimes, [when] we see a spike in a certain kind of alarms, they’re related to a storm or a localized natural disaster, and it generally affects a certain type of alarm like a security [system],” Justin Bailey, AvantGuard’s president and COO, told SSN. A simultaneous spike in security and PERS was very unusual for the company, he added.

The alert’s tone happened to match the frequency that some glass break sensors look for, AvantGuard said in an announcement, which caused the sensors to send false alarms. “It was a unique event for us. … As we started looking to see a common causality on the security side, an unusual number of alarms were [triggered by] glass break sensors. It’s not uncommon to have one of them in the buffer at the scale we have,” Bailey said. AvantGuard’s monitoring centers received about 70 glass break alarms that it can link to the presidential alert.

A member of AvantGuard’s team recognized the coincidence in the time of the alarms and the presidential alert, according to Bailey. “When you get a drop of signals, you know something is going on, because of the scale of how many alarms we received in that short time frame,” he said. “It was … part of our troubleshooting process to find commonalities and then get into causality. It was really just our good monitoring center leadership team that made that connection.”

AvantGuard received about 100 PERS alarms related to the presidential alert, as some seniors with PERS devices heard the sound of the alert and didn’t know what the alert tone was or if it was coming from their PERS device. “It was a matter of just talking to the subscribers as we connected to the two-way and—once we determined that they were ok—asking why it was that they had pushed their buttons,” Bailey said.

AvantGuard developed a system to address alarms that were likely false. “With the suspect alarms, we were able to partition them in a different queue, and then dedicate operators to work through those alarms that we believed were affected, allowing us to free up other operators to work alarms that we suspected … were actual, true alarms,” Bailey said.

“The reason we caught it and handled it so well is because we’ve already been prepared to deal with situations like that. So, I think it makes us more aware of challenges living in a connected world,” Bailey said.

AvantGuard names new president

Justin Bailey, company COO, takes on the role
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07/05/2017

OGDEN, Utah—AvantGuard on June 29 announced changes in its executive team; Justin Bailey, the company's COO, will also be its president, and former president Josh Garner will retain his role and title as AvantGuard's CEO.

AvantGuard offers hybrid monitoring options

Options could provide transitioning phases between operating a monitoring center and contracting
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02/08/2017

OGDEN, Utah—AvantGuard Monitoring is now offering dealers several new monitoring options, including redundant monitoring capabilities, providing the back end to local operators, and part-time monitoring for an account base.

Entering PERS: problematic or practical?

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Wednesday, July 22, 2015

PERS. It’s come up a lot lately—everywhere I look it seems that I’m hearing about new angles to the market, and new contenders. One thing I’ve also heard plenty of is that it’s not a space for everyone. But some seem to be finding it a very sensible new market.

Just recently the cellphone provider Consumer Cellular entered the market, choosing this as a logical space to make its first step outside of cell phones. I think it’s interesting that a market avoided by some can be an easy fit for others.

Another newcomer is Blue Star. The company took a look at a certain area it saw as underserved: the veteran community and their families. Now, Blue Star is looking to triple sales by the fall.

It was even a lively discussion at ESX. AvantGuard’s COO Justin Bailey said that mPERS is a quickly growing market. PERS isn’t for everyone, panelists said, because it can take a toll on your operators that you need to be prepared for. Daniel Oppenheim, VP for Affiliated Monitoring, said that it might be best left to those centrals that can handle it.

Now, the Medical Alert Monitoring Association is looking toward its annual meeting, catering specifically to the medical alarm space.

So, it seems that the PERS market is particular, a very specific niche in the industry of monitoring, but there is space for those companies willing to look into the space and work their way into it.

ESX Panel: To PERS or Not to PERS

Speakers underline necessities for monitoring PERS
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07/01/2015

BALTIMORE—Monitoring PERS and mPERS is different from monitoring traditional alarms, ESX 2015 panelists said in the “To PERS or Not to PERS” educational session, and those who can’t handle all that monitoring PERS entails in-house might be better leaving that the market to central stations that can.

Meet the Class of 2011: 20 under 40

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06/16/2011

YARMOUTH, Maine—Congratulations to the “20 under 40” Class of 2011. The editors of Security Systems News are pleased to present you with our fifth annual “20 under 40,” list of talented young people in the industry.