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PPVAR seeks volunteers

Wednesday, August 17, 2016

For the first time, PPVAR is looking to offer online operator training. Yesterday, the partnership put out the call for volunteers that would like to help write modules for this training.

The call was a "great success," with 47 total registrants, individuals had registered for it, PPVAR's immediate past president Steve Walker told SSN in an email interview.

Part of the call covered PPVAR's mission and approach, as well as its overall objective with the training. "The process of finding volunteers for any worthwhile initiative is difficult because qualified people have so many demands on their time," Walker said. "Therefore, we want our volunteers to understand the value of what we are trying to accomplish while also explaining how the process will ensure that we use their time respectfully, efficiently and effectively."

PPVAR has hired a professional training firm to do most of the "leg work," he said. "[O]ur volunteers will provide the creative oversight needed for ensuring a great final product that is creative, accurate, meaningful and effective."

"The ideal volunteers are people with experience in using verification technologies (audio and video) in monitoring centers today—people that can draw on their own experiences to know what works and doesn’t work in the real world. Owners, central station personnel (leaders and trainers) were all represented in the call," Walker said.  

"Our end goal is to develop seven different online training modules that will be useful for central station employees and PSAP employees, alike," Walker said. 

There are seven tracks that PPVAR is focusing on. According to PPVAR, the goal is to have the first module done in the next 30 to 60 days. 

“Crime in Progress Verification Monitoring – Introduction,” which focuses on audio and video verification as compared to other methods of reducing false alarms.

“Design of a Video Verified System,” which covers information on how verified systems are installed, as well as software platforms specifically for video verification.

The “PSAP Communications” module covers communication between operators and PSAPs regarding verification.

“Video Threat Levels and Flowchart” focuses on how operators should execute decision making within the Threat Level Flow Chart, as described in the Video Alarm Verification Best Practices.  

The “Design of an Audio Verified System” track will cover the installation of an audio verified system, as well as software platforms specifically for audio verification.

“Audio Threat Levels and Flowchart” looks at how operators should execute decision making within the Threat Level Flow Chart, as described in the Video Alarm Verification Best Practices.  

The final module, “Verification and Insurance Impacts,” is designed to make insurance agents able to better advise clients on options available in mitigating costs related to crime.

Video verification and I-View Now, providing more information

Wednesday, November 11, 2015

SIA and Security Systems News hosted a webinar last week, focusing on I-View Now and what video verification can do for alarm businesses. Presenters underlined the value and importance behind verification, such as the ability to provide police with more information before dispatch.

The panel, moderated by SSN’s VP and group publisher Tim Purpura, featured Larry Folsom, president of I-View Now, Michael Keen, VP of commercial sales for Protection 1, and Alice DeBiasio, general manager, cloud services at Honeywell Security and Fire.

I-View Now integrates disparate surveillance video into one unified interface for video verification, making the process easier on central station operators.

I-View Now is also integrated with home automation devices such as Honeywell’s Total Connect. Folsom said that consistency is important; as in having the same views for both the central station operator and for the end user checking in on their system.

Some devices, like cameras, are now sold I-View Now Ready, meaning that it can connect with the platform automatically, reducing the amount of install time.

Purpura asked the webinar audience, “What percentage of your current account base requires some sort of verification before dispatching police services?” Just under half said that verification is needed on less than 20 percent of their accounts. Twenty-eight percent need verification for 20 to 40 percent. Fourteen said between 40 and sixty percent of their accounts, and 9 percent said more than 60 percent of their accounts.

Some of these results could be due to non-response cities—areas that require verification before dispatching police. Although, Folsom said, “Additional information is just helpful regardless of the city’s response policy.”

Verification was more finely defined recently, Folsom pointed out, referencing the Texas Police Chiefs’ definition, established earlier this year

The panel also addressed the DIY market. Folsom pointed to the difficulty for 911 centers, that calls from cell phones often reach the wrong 911 center.

Folsom said DIY/MIY Market isn’t a threat, but instead an opportunity. Keen said that Protection 1 adopted DIY solutions as a way to reach customers outside the company’s network, and reach the “tech-savvy” customers that enjoys installing the system themselves. DeBiasio pointed to a potential to eventually upsell DIY customers to professional systems.

The full webcast is available on demand here.