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Interface Security Systems

Interface Security remodeling command center in Texas

Facility expanding to meet growth in business and company
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01/18/2017

EARTH CITY, Mo.—Interface Security Systems Holdings Inc., a national provider of cloud-based managed network services and security systems for retail, commercial and small business customers, is remodeling its command center in Plano, Texas, to meet the expanding needs of its growing clientele.

News Poll: Cybersecurity is becoming a physical security matter

Though, some readers say more ‘definition’ is needed
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03/25/2015

YARMOUTH, Maine—As cybersecurity becomes a common topic of conversation among physical security systems installers, Security Systems News asked its readers whether they’re concerned about cybersecurity threats and what their companies are doing to safeguard themselves and their customers.

Interface lands 8,200-location deal with Family Dollar

Managed services bundle includes all physical and network security, video verification, PCI compliance, will include mobile applications, big data analytics in future
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03/04/2015

ST. LOUIS—Systems integrator Interface Security Systems (ISS) is more than halfway through a technology makeover for all of Family Dollar’s 8,200 retail store locations.

Market Trends: NOC, NOC

Who’s there at Network Operations Centers in the security industry today and in the future?
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11/11/2014

YARMOUTH, Maine—Like many elements of the competitive and warp-speed security industry, network operations centers have different meanings for different players in different roles.

Interface raises $115m

Installations for new retail customer with 8,000+ locations begin this month
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06/04/2014

ST. LOUIS—Interface Security Systems, an integrator that offers physical security with managed network solutions in a bundled service, has raised $115 million to fund growth that includes adding an important new retail customer.

Interface sells Hawk Security to ACA

Purchase grows ACA ‘20 percent overnight’ and gives it brick and mortar in Texas
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01/15/2014

NEWTOWN SQUARE, Pa.—Alarm Capital Alliance had a robust 2013, with RMR growing nearly 14 percent and gross revenues by about 23 percent. Now, its purchase of Interface Security Systems’ Hawk Security adds immediate growth for 2014 and gives the company a new strategic position in Texas that promises even more.

Interface completes $230m refi, gets new $45m revolver

Imperial Capital advises, predicts more high-yield bond deals
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01/23/2013

ST. LOUIS—Interface Security Systems, based here, last week completed a $230 million bond deal and also secured a new $45 million revolver from Capital One.

New voices join alliance for video-verified alarms

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Wednesday, December 12, 2012

The Partnership for Priority Video Alarm Response has added four new voices to its campaign to increase arrests and reduce property losses through the use of video-verified alarms.

Joining the PPVAR’s board of directors are Jacqueline Grimm, vice president of security solutions for Diebold Inc.; Douglas Curtiss, president of Sonitrol New England; Jon Bolen, chief technology officer for Interface Security Systems; and Robert Baxter, president of Radius Security.

The new directors from the security industry will work with representatives from the National Sheriffs Association and the National Insurance Crime Bureau, an alliance of groups that would have seemed unlikely a few years ago.  

“We’re pleased to join PPVAR to promote priority response to video alarms that are verified by a certified central station,” Grimm said in a prepared statement from the partnership. “[Diebold has] offered alarm verification services for many years, and our focus on priority response, apprehension and risk reduction provides comprehensive threat protection. Also, by assisting law enforcement with a second-by-second situation analysis, we can help improve officer and customer safety while increasing criminal apprehension rates.”

Bolen, who was the chief product officer for Westec before it was recently acquired by Interface, is a 15-year veteran of video verification. He cited its benefits by breaking down the numbers.

“We have reduced and maintained our dispatch rate to less than 3 percent of events handled by our operators, meaning that over 97 percent of the alarms we receive are resolved without the costly, and often needless, intervention of authorities,” he said in the PPVAR statement. “We are pleased to join an organization promoting this kind of value.”

Curtiss of Sonitrol, which has a history working with police to make arrests through audio verification, echoed Bolen’s sentiments.

“Whether it is audio or video, the operator is a witness to a crime in progress,” he said. “From my perspective, the ‘V’ in PPVAR is ‘verification.’ We support his organization and its work to reduce false alarms and make more arrests.”

Canada gets a nod in the PPVAR with the addition of Baxter. He is president of Radius Security, a Greater Vancouver video monitoring central station.

“Alarm response in many cities in Canada has been degrading as budgets and police resources decline,” he said. “Video-verified alarms help us provide greater security for our customers and reduce false alarms for our law enforcement partners.”

'20 under 40': Meet the Class of 2012

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05/23/2012

YARMOUTH, Maine—The editors of Security Systems News are pleased to present the “20 under 40" Click here to see photos and interviews with the Class of 2012.

'20 under 40' 2012 - Donny Counts

 - 
05/22/2012

Donny Counts, 35
Director, installations, national accounts
Interface Security Systems
Earth City, Mo.

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