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Bruce Mungiguerra

MONI executive promoted

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Wednesday, January 25, 2017

MONI Smart Security, formerly Monitronics, recently promoted its SVP of operations, Bruce Mungiguerra, to the role of COO.

In this new role, Mungiguerra will be “Shifting some focus off of customer care leadership and increasing focus on dealer operations, innovating our dealer channel through dealer enablement, sales training and building a stronger more efficient field operations group within in MONI,” he told Security Systems News in an email interview.

Since joining the company in 2006, Mungiguerra has served in several roles in the organization, including as director of consumer sales, VP field operations, VP Sales and dealer development, and most recently SVP operations.

“In the 10 plus years I have been with the organization, we have seen a tremendous amount of change,” Mungiguerra said. When Mungiguerra started, the company “Had just over 300,000 customers, with 100% of our business coming from dealer generated sales with a heavy concentration in summer sales activity, no internal field service technicians and a brand that was unknown to most consumers.”

He continued, “Today, we sit with over 1 million customers, a new brand in MONI Smart Security, national advertising in print, radio and T.V., close to 100 field technicians across the country in MONI wrapped vans servicing our customers and several national lead partnerships driving sales and leads both internally and for our dealer channel.”

MONI Smart Security partners with August

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12/22/2016

SAN FRANCISCO—August announced a partnership with MONI Smart Security in November. MONI Smart Security selected August as its partner and will now make the August Smart Lock and August Connect available to its residential and commercial customer base.

Monitronics changes its name

Company to become more visible to consumers through marketing campaign
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09/29/2016

DALLAS—Monitronics on Sept. 30 announced a rebranding, changing the company name to MONI and rolling out a new marketing effort.

Monitronics selects TSP

PowerSeries Neo offers flexible, wireless platform with PowerG Technology
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05/24/2016

DALLAS—Monitronics selects DSC PowerSeries Neo platform and the DSC Touch smart panel for its authorized dealer program, Tyco Security Products announced in mid-May.

Alliance Security wins Mission 500 award

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04/15/2016

LAS VEGAS—Mission 500 named Alliance Security as the winner of its Corporate Social Responsibility award at the Security 5/2K Awards Ceremony on April 7 here, during ISC West 2016.

Monitronics partners with WAVE Electronics

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03/31/2016

DALLAS—Monitronics partnered with WAVE to bring new distribution services for its dealers.

Monitronics prefers Alarm.com

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Wednesday, January 20, 2016

Alarm.com will continue to be the preferred supplier of smart home technology for Monitronics and its dealers, Alarm.com announced today.

“We are committed to giving our customers and dealers the best technology options available and our renewed partnership with Alarm.com positions us to continue to capitalize on the rapidly growing smart home and home automation services category,” Bruce Mungiguerra, SVP of Operations for Monitronics, said in a prepared statement.

“Alarm.com’s partner services are also key to efficiently supporting and managing accounts across our dealer programs, and help deliver the exceptional customer experience that is so important to our business,” Mungiguerra said in the release.

Alarm.com’s Partner Services Platform offers customer acquisition programs, streamlined installation apps, remote troubleshooting and support capability, and business advice.

Steve Trundle, Alarm.com’s president and CEO, said in the statement, “We place great value on our long-term strategic partnership with Monitronics and we are excited to reaffirm our commitment going forward so that we can each provide great services to the leading independent security dealers in North America.”

Monitronics moved

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Wednesday, August 5, 2015

Eighty-seven percent of Monitronics’ 1,100 employees were fully moved into the company’s new campus by the end of July (photo of new facility on left). Now all that’s left is to move the central station, which will happen around the beginning of Q4 this year, according to Bruce Mungiguerra, Monitronics’ SVP of operations. I caught up with Mungiguerra recently to hear about how the move went.

“Obviously, moving a thousand people … is never an easy task,” Mungiguerra said. “Providing … the service to our customers without a hiccup was the important part. So, we staggered the move on a weekend-by-weekend basis.”

In these weekend time windows departments, like customer care, tech support, and dealer development, were guided by identified “move captains.” Moving groups department-by-department made the move easier, Mungiguerra said.

I’ve heard a lot about the move over the past several months. I remember talking with Mungiguerra earlier this year about what the move would add to the company’s culture. Here’s a story on that. Not too long ago, when I was at ESX I heard more about it from the company’s dealer sales and marketing coordinator, Bre Otero. "It'll be great to have everybody back in one building," Otero told me.

Now, the bulk of the move is finished. Mungiguerra, when I spoke with him recently, said he was surprised at how smoothly the process went, always waiting for the unexpected to happen—but it never did.

“I don’t think we could have even anticipated that it went as well as it did,” said Mungiguerra. “[I] couldn’t be happier with how the entire company pulled together to make it as successful as it was.”

Monitronics partners with NASCAR Team

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07/16/2015

CONCORD, N.C.—Monitronics and the Leavine Family Racing shop, a NASCAR Sprint Cup Series race team, have partnered to get the shop up and running again after an early May fire damaged the facility.

Monitronics moves to bigger, unified facility

Bruce Mungiguerra: Move adds to company culture
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05/06/2015

DALLAS—Monitronics is moving to a new facility in July, combining three separate buildings in the Dallas area under one roof. It’s a move that will improve company culture, Bruce Mungiguerra, SVP of operations, told Security Systems News.

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