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New voices join alliance for video-verified alarms

Wednesday, December 12, 2012

The Partnership for Priority Video Alarm Response has added four new voices to its campaign to increase arrests and reduce property losses through the use of video-verified alarms.

Joining the PPVAR’s board of directors are Jacqueline Grimm, vice president of security solutions for Diebold Inc.; Douglas Curtiss, president of Sonitrol New England; Jon Bolen, chief technology officer for Interface Security Systems; and Robert Baxter, president of Radius Security.

The new directors from the security industry will work with representatives from the National Sheriffs Association and the National Insurance Crime Bureau, an alliance of groups that would have seemed unlikely a few years ago.  

“We’re pleased to join PPVAR to promote priority response to video alarms that are verified by a certified central station,” Grimm said in a prepared statement from the partnership. “[Diebold has] offered alarm verification services for many years, and our focus on priority response, apprehension and risk reduction provides comprehensive threat protection. Also, by assisting law enforcement with a second-by-second situation analysis, we can help improve officer and customer safety while increasing criminal apprehension rates.”

Bolen, who was the chief product officer for Westec before it was recently acquired by Interface, is a 15-year veteran of video verification. He cited its benefits by breaking down the numbers.

“We have reduced and maintained our dispatch rate to less than 3 percent of events handled by our operators, meaning that over 97 percent of the alarms we receive are resolved without the costly, and often needless, intervention of authorities,” he said in the PPVAR statement. “We are pleased to join an organization promoting this kind of value.”

Curtiss of Sonitrol, which has a history working with police to make arrests through audio verification, echoed Bolen’s sentiments.

“Whether it is audio or video, the operator is a witness to a crime in progress,” he said. “From my perspective, the ‘V’ in PPVAR is ‘verification.’ We support his organization and its work to reduce false alarms and make more arrests.”

Canada gets a nod in the PPVAR with the addition of Baxter. He is president of Radius Security, a Greater Vancouver video monitoring central station.

“Alarm response in many cities in Canada has been degrading as budgets and police resources decline,” he said. “Video-verified alarms help us provide greater security for our customers and reduce false alarms for our law enforcement partners.”

Diebold and Imperial Capital Conference

Wednesday, December 12, 2012

I'm on my way to New York City, via Elmsford, N.Y. today. I'm heading to "upstate" New York for a visit to Diebold's NY office. When I interviewed Tony Byerly at ASIS, shortly after he took over as head of the security division at Diebold, he was telling me how impressed he was by Diebold in general and the NY operations center specifically.

So, I'll see it for myself this afternoon and will have a report tomorrow.

Later this afternoon I'll be heading into the city for the Imperial Capital investor conference. There's just a reception tonight; the action starts tomorrow. There are like 60 companies presenting 20-minute sessions to investors--or that's my understanding. I haven't been to this conference before. Sounds kind of like investor speed-dating.

ASIS 2012, Pro 1 buys again, mobility and the financial vertical

Wednesday, September 12, 2012

It’s been a busy two days for Amy Canfield (the new lead editor for our sister publication Security Director News) and I here in Philly at the ASIS show.

Since Sept. 10, the first day of ASIS, was Amy’s fifth day on the job, she accompanied me to most of my appointments that day. She did have a chance to speak to a group of end users at the Honeywell booth. Here’s her update on that  and she was flying solo on Day 2--check out her blog  for highlights of her day, including a tour of the security operation of the Philadelphia Convention Center with integrator Schneider Electric.

Here are some highlights from my conversations on the show floor on Day 1 and Day 2. Check back tomorrow for Day 3.

At the Diebold booth I met with Tony Byerly, who’d just completed his first 90 days as head of security at Diebold, along with Diebold IT chief Jeremy Brecher and Felix Gonzalez, who earlier this summer left Stanley to join Byerly’s senior staff as the newly appointed VP for strategic initiatives and business development in

Diebold was the first of several integrators I spoke to who said that one focus for them will be the financial services vertical. It’s not a surprise for Diebold, who's parent company is the largest ATM provider.

Byerly touted Diebold’s long history, the company’s reputation for steady, high quality service and technology know-how as advantages in the marketplace. He also noted the shifting competitive landscape and said Diebold stands out for a variety of reasons including the fact that “we’re a strategic in the space—we’re not backed by private equity.” He called Diebold the “nation’s only pure-play integrator,” pointing out that “we don’t have an adjacent manufacturing arm.”

Brecher talked about being “in the value position” with service and technology. “We invest time and resources to create solutions instead of packaging solutions,” he said. Diebold works to leverage a customer’s existing infrastructure, and customers have a “single method to connect to Diebold … a single customer portal … the entire web experience is easy to manage.”  
Protection 1 had some big news. Click here to see the story about a big acquisition Pro 1 made. It’s a systems integrator with staff that's experienced and certified to work on networks. With the new staff/capabilities, Jamie Haenggi told me, Pro 1 will be taking on jobs it would have walked away from in the past.

Stanley announced that John Nemerofsky is the new VP of Global Solutions, and that there's a new phalanx of vertical market leaders. There’s other news as well. Stanley is bringing together three business units: the CSS team, the Mechanical Solutions team, and the Security and Automatic Door team.

The teams would work together in the past, but it “would happen more through accident,” Nemerovsky told me. Now, there’s a “process where we’ll work together to pull together the best possible solution for the client.”

And there are specific solutions for each vertical market. This infrastructure will be appreciated by global accounts customers who “are looking for consistency in deliverables … the same deliverables, billing, systems they have in Chile [for example], that they have in New York City, Barcelona, Tokyo and Paris.”

Here’s the list of vertical market leaders: Paul Retzbach – Commercial Leader, Government; Chris Hobbs– Commercial Leader, Retail; Tom Benson – Commercial Leader, Banking; Paul Baratta–Commercial Leader, Healthcare; Rebecca Durham–Commercial Leader, K-12 Education; Eric Rittenhouse–Commercial Leader, Higher Education; Jerry Walker–Global Strategic Account and SSS Solutions; Eddie Meltzer–Global Strategic Accounts and SSS Solutions; Bob Stockwell–Technology Leader; Lance Holloway–Technology Leader; Beth Tarnoff–Marketing Leader; Ryan Fritts–Vertical eServices Leader

Look for more on this story next week.

I also spoke with Renae Leary, senior director of global accounts for Tyco. Click here to read that story.

I spoke to Tammee Thompson at Johnson Controls, who told me that ASIS is the show where she and others "take a break from making the quarter" (but only briefly she emphasized) to check out technology. She had an army of employees out scouring the floor “looking for the latest and greatest to pull into our technology stack.” Specifically, JCI is looking for access control solutions, VMS, PSIM and ID management solutions.

I also had a chance to chat with Mike Snyder of Red Hawk. He said that the company is finishing up “moving the infrastructure [network and IT systems] out of UTC,” and officially began its rebranding as Red Hawk in the past couple of weeks.

Snyder also talked about focusing on the financial vertical market, saying that the next wave of retail banking will not be branch operations, but ATMs. He believes Red Hawk will have a leg up on the competition because his staff has deep experience in the financial sector, some originally coming from Mosler. The company also has a partnership with ATM provider NCR.

At this show, Axis Communications was showing many new products and solutions, many targeted toward the fewer-than-16 channel market. (Look for a story next week about a visit I made to Axis H.Q in Massachusetts a couple of weeks ago.) When I asked Fredrik Nilsson about all the talk I was hearing about the financial vertical, he noted that Axis had an ATM with four cameras in its booth. Nilsson said that banking is a conservative vertical that is finally making the leap from analog to IP. “Education was the first, then retail, and now it’s banking’s turn.”

He agreed with Snyder’s point that the new wave of retail banking is moving from the branch to ATMs. "When was the last time you went into a bank branch?," he asked. "I refinanced my house online."

Coincidentally, Axis is also in the process of hiring a business development specialist for the financial vertical, he said.

At the Avigilon press conference, the company introduced the new version of its software. Keith Maret said Avigilon took inspiration from Google, Apple and Facebook in the development of this software. The cool thing is that the software can respond to voice commands and body movements. COO Andrew Martz demoed this capability and it was like watching a command center staffer play squash on a Nintendo Wii. The command center screens zoomed and focused in response to voice commands and hand gestures. This feature is in the alpha phase. “We’re gauging the interest in it,” he said.

Maret summarized the features thus: crash-proof enterprise server management, where all servers are grouped together; a “collaborative mode” where more than one person can log into video feed and manipulate the video in real time; and intelligent virtual matrix that “allows you to turn video walls to life.”


At Honeywell, in addition to talking to the end user committee, I spoke with Scott Harkins about Honeywell’s emphasis on the “connected business," where the access, video and intrusion systems are tied into other systems such as: HR systems, radars [in super high-end port applications] POS for example. The emphasis of course, as we heard from nearly every manufacturer at the show, is on mobility. Honeywell’s newest ProWatch 4.0 access control has a new mobile offering that enables remote access from iPads,  phones and other devices. It’s also integrated with wireless locks, something Harkins is very excited about, because it’s so much cheaper to install, maintain and manage.


The traffic on Day 1 was the lightest I’ve seen in a while at an ASIS show. It picked up considerably on Day 2, but it was still moderate traffic to my eye.

Why? Well, there’s the economy of course. Things may be looking up, but one manufacturer told me that people who’ve got money in the bank are keeping it there. They’re still cutting corners on travel—making this a one- or two-day show, rather than three.

I also heard that having the show in Philly meant that tri-staters could take the train in for Day 2 and 3.

And, I understand there may have been some football-related reasons that folks weren’t here on Monday.


I can think of about 80 things I’d rather do [including laundry] than watch football on a gorgeous fall day, but if football will help roll back the expectation that people should travel to work events on Sundays, count me in.

Go Pats. Woo.

Byerly to lead Diebold security division

Former Stanley CSS president Tony Byerly says Diebold will look at acquisitions, increasing RMR-based services, national accounts

NORTH CANTON, Ohio—Six weeks after leaving Stanley CSS, Tony Byerly on June 25 was named EVP, electronic security for Diebold. Byerly takes over for Bradley Stephenson, who retired from this role last November.

'20 under 40': Meet the Class of 2012


YARMOUTH, Maine—The editors of Security Systems News are pleased to present the “20 under 40" Click here to see photos and interviews with the Class of 2012.

Diebold and DVS on when to use bleeding-edge technology

Kevin Engelhardt and Phil Santore say emerging technology has its rewards, but it also has risks

DELRAY BEACH, Fla.—In deciding to use bleeding-edge technology, you need to eliminate legacy alternatives, weigh the risks and rewards, ensure all stakeholders are informed and aboard, and then proceed very, very carefully, according to Kevin Engelhardt, VP of security operations for Diebold, and Phil Santore, principal and managing partner for consulting group DVS.

Personnel changes at Diebold, Pivot3

Tuesday, November 1, 2011

Pivot 3 has a new CEO, and Diebold is looking for a new leader of its security division, according to announcements, released today by the two companies.

Excepts from releases below:

Diebold’s Stephenshon to retire, Engelhardt to serve as interim VP

Diebold announced that Bradley J. Stephenson is retiring from his current post as leader of the company’s security division. Diebold is conducting a national search to identify a replacement for Stephenson, according to the company.

In the meantime, Kevin Engelhardt, vice president, security operations, will serve as interim vice president, security solutions.

Stephenson joined Diebold in 1973 and during his tenure has been part of the significant evolution of the company’s security business. He has served in a variety of senior management and technical positions, including general manager of physical security, card systems, fire services, NexusSoftware and the original equipment manufacturer division. He led the company’s electronic security division from 1996 to 1999, developing security solutions to meet the needs of financial services, retail and higher education clients. Appointed to his current role in 2009, Stephenson’s retirement will be effective in December.

Engelhardt joined Diebold in 2004 via the company’s acquisition of New York’s Antar-Com, Inc. In his operations role, Engelhardt is responsible for the business operations of electronic security solutions in North America for all vertical markets. He has managed and executed a multitude of successful project implementations, including those underway at World Trade Center (WTC) Tower 4 and the WTC Transportation Hub.

He has also managed purchasing, warehouse operations, contract administration and finance activities. In his current role, Engelhardt will be responsible for leading Diebold’s security business, with a focus on large-scale enterprise security sales and installations. He will also continue to lead all security related application and project engineering teams, as well as Diebold’s government, retail and event monitoring security business efforts.

Pivot3 names Rich Bravman CEO

Storage provider Pivot3, Inc, today announced that Rich Bravman has been named the company’s new CEO, effective immediately.

Bravman takes over for Robert Fernander, who has served as the company's president and CEO since 2007. Fernander will continue in a business development role for Pivot3.

“Rich is a proven leader with an impressive track record in taking start-ups to global publicly-traded technology leaders. Having grown through the ranks from software engineer to CEO, and having been associated with technologies that are a mix of both hardware and software makes Rich a perfect fit for Pivot3,” said Ron Nash, Chairman of the Board of Pivot3 in a prepared release.

Most recently, Bravman served as vice president of corporate development and chief marketing officer at NCR Corp, a Fortune 500 technology leader in self-service solutions for ATM machines, retail and airline check-in systems. At NCR, Bravman was responsible for all corporate marketing, business development activities, and forged several strategic partnerships for the company. Previously, Bravman was chairman and chief executive officer at Intelleflex, Inc., where his leadership helped the RFID technology start-up raise $51M in venture funding and develop key partnerships with

Lockheed Martin, Mitsubishi and Motorola. Bravman started his career at Symbol Technologies where, during his 26-year tenure at the company, he held several positions with increasing responsibility and eventually assumed the role of chief executive officer and vice chairman. As CEO, Bravman led a major turnaround effort at Symbol, which paved the way for the company’s acquisition by Motorola in 2007.


ASIS 2011: News and notes from the show floor


ORLANDO, Fla.—There was plenty of news being made at ASIS 2011, which took place at the Orange County Convention Center Sept. 19-21. Below are some editor round-ups from ventured out onto the show floor to collect news and other goings-on.

TechSec 2012 preliminary educational program announced


ORLANDO, Fla.—Details of the TechSec 2012 educational program were announced by conference organizers on Sept. 20, the second day of the ASIS show here.