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ADS acquires Golden Triangle

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10/11/2012

NASHVILLE, Tenn.—ADS Security announced today it has acquired the accounts and related assets of Golden Triangle Security Alliance in Columbus, Miss., according to a company statement.

Pro 1 plans to expand I-View to include hosted video

CEO Don Young sees service eventually migrating to residential space
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10/10/2012

ROMEOVILLE, Ill., and LAS VEGAS—Protection 1 officially introduced I-View Now, its new cloud-based video verification service, a few weeks ago at ASIS. But Pro 1’s Don Young is so convinced that it’s going to be a winner, he’s planning to expand the offer to include hosted video by the end of the year.

'Last big bite' in fight against false dispatches

SIAC director says alarm industry needs to step up and properly train customers
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10/10/2012

YARMOUTH, Maine—A conversation at the 2012 Electronic Security Expo in Nashville reminded Ron Walters just how far the alarm industry has to go on the home front to reduce false dispatches.

Help the CSAA track trends in monitoring

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Wednesday, September 26, 2012

What are central stations doing to keep up with times—and the competition—when it comes to technology, reducing false alarms and other issues of importance to the industry?

The Central Station Alarm Association would like to know.

The CSAA is looking for help in tracking technology trends and investments in personnel at monitoring centers across the country. The goal is to establish a databank “that will be useful in benchmarking performance” in the industry, according to CSAA Executive Vice President Steve Doyle.

The topics range from the basics—the number of accounts that a central handles and the certifications it has—to specifics about advanced technologies and operational policies. PERS, GPS-assisted calls, UL2050 accounts, video monitoring, video-verified alarms, ASAP protocols and employee training procedures—it’s all covered.

It’s important information that will allow the CSAA to see where the monitoring industry is and where it’s heading. The 25-question survey is also easy to complete—I filled out a placebo version in five minutes, faster than the refs could sort out a holding call in the Pats-Ravens game.

To complete the survey, click here. Participants will receive an executive summary of the findings, which will be released publicly Nov. 11-13 at the CSAA Fall Operations Management Seminar in Fairfax, Va.
 

Jensby back in industry at San Jose-based RFI

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09/12/2012

SAN JOSE, Calif.—Mary Jensby, formerly central station and data entry director for Monitronics, has been named call center director at RFI Communications & Security Systems, an integration and monitoring company based here.

Tweet smart: Cashing in on social media

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Wednesday, September 12, 2012

You don’t have to look very hard to find an alarm company that isn’t keeping pace with technology. It can be difficult to stay on top of the latest and greatest, and some people are reluctant—or even defiant—when it comes to saying goodbye to the tried and true in favor of the Next Big Thing.

That attitude often spills over to the world of social media. Facebook? Twitter? “Friends” and Tweets fly just fine for the junior set, but we’re adults here. Besides, who has that kind of time to throw around?

Maybe your competition.

Social media is rapidly becoming a must-have business tool, and companies that aren’t wielding it effectively risk selling themselves short in an increasingly aggressive marketplace. Exposure and name recognition can translate into accounts no matter where you’re based or how big you are.

That fact hasn’t been lost on the Central Station Alarm Association, which will host a webinar Nov. 7 on social media strategies and how they can affect your business. Teresa Brewer of System Sensor and Michael Kremer of Intertek/ETL will discuss how to use social media to acquire customers or get referrals, boost attendance at company-sponsored events, and increase inquiries via your website or over the phone.

For those who have a success story to pass along, email Brewer at Teresa.brewer@systemsensor.com or Kremer at Michael.kremer@intertek.com. Registration information for the webinar will be available soon on the CSAA’s website.

Welcome aboard: In other CSAA news, the group’s international board of directors has approved Jay Hauhn as first vice president of the Executive Committee and Peter Lowitt as secretary. Hauhn is CTO of Tyco Integrated Security; Lowitt is president of Hicksville, N.Y.-based Lowitt Alarms & Security.

“The CSAA Nominating Committee did an exceptional job in vetting these outstanding candidates, and the unanimous vote of the board of directors reflects the complete confidence of the board in both of these exceptional gentlemen,” CSAA Executive Vice President Steve Doyle said in a prepared statement.

Bill to deregulate telecoms in Pa. concerns industry

AICC says legislation would give telecoms like Verizon unfair advantage over security company competitors, but Verizon denies that
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08/08/2012

HARRISBURG, Pa.—Proposed legislation in Pennsylvania to deregulate the telecommunications industry in the state would give an unfair advantage to telecom providers of home security services, according to an attorney with the Alarm Industry Communications Committee (AICC).

Sizing up the competition

Go small for better service and big for better pricing? It’s not always that easy when comparing central stations
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08/07/2012

“Don’t look back. Something might be gaining on you.”
That pearl of wisdom from baseball legend Satchel Paige could very well be applied to the world of wholesale alarm monitoring. The competition is fierce and getting fiercer, raising the stakes for central stations of all sizes. Dissatisfaction over real or perceived problems can prompt a dealer to jump ship, costing a company a chunk of RMR and maybe even a bit of its reputation.

Hottest security trend in the palm of your hand

Mobile devices top the list at a CSAA-sponsored webinar
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08/06/2012

VIENNA, Va.—It should come as no surprise to anyone in the industry who owns a smartphone or tablet: That mother lode of technology you constantly find glued to your hand is the hottest trend in security.

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