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Need lower attrition? Balance price and value

Analyzing customers’ habits can be the key to long-term retention, says Devcon’s Brandon Savage
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05/07/2013

YARMOUTH, Maine—When it comes to alarm services, customers can choose packages ranging from a Pinto to a Ferrari. If you’re lucky, they’ll pony up for a Ferrari. But will they get their money’s worth by putting it through its paces?

Barnes Associates/SSN wholesale monitoring survey finds accounts up nearly 11 percent in 2012

Michael Barnes calls results 'very positive indicator' for industry
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03/13/2013

YARMOUTH, Maine—The wholesale monitoring industry posted surprisingly strong growth in 2012, with accounts increasing 10.7 percent and average RMR for alarm companies following nearly in lock step, according to a new survey led by Barnes Associates.

Monitoring America: All for one, one for all

Central station co-op going strong with formula of joint ownership and annual dividends
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03/13/2013

TULSA, Okla.—For the alarm company owners who pooled their resources to form the Monitoring America cooperative in 1989, the premise was simple: A sum is greater than its parts, especially when it comes to getting personal service from a central station and a return on your investment.

Checkpoint plans to sell CheckView, monitoring center

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03/06/2013

THOROFARE, N.J.—Checkpoint Systems, a global supplier of loss-prevention products and solutions for the retail industry, announced this week that it is planning to sell its CheckView business, including CheckView’s monitoring center in Minnesota.

Is your social media strategy up to par?

If it’s not, your bottom line and reputation could be suffering, experts tell a CSAA audience
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02/13/2013

YARMOUTH, Maine—Twitter, Facebook, YouTube, Yelp.

If your alarm company isn’t familiar with these big hitters in social media, eventually it will be—whether you like it or not. The key is to embrace the tools that otherwise could be used against you, or at the very least used by your competition to profit at your expense.

Should you dread a UL audit?

Not if you’ve done your homework and you know what to expect, two specialists tell the CSAA
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02/05/2013

VIENNA, Va.—For central stations pursuing UL certification or expecting their first audit, there can be uncertainty and maybe even a touch of anxiety. It’s an important benchmark—will your facility be able to stand up to the scrutiny?

ASAP getting closer to reaching ‘critical mass’

Central stations stepping up to speed alarm notifications to PSAPs
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02/01/2013

YARMOUTH, Maine—After big strides in 2012 that put an array of technical and logistical challenges behind it, the Automated Secure Alarm Protocol is getting closer to reaching “critical mass” nationwide, according to ASAP proponent Ed Bonifas.

Hertel to head new CSAA Video Committee, oversee subcommittees

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01/11/2013

VIENNA, Va.—Morgan Hertel, vice president of operations at Rapid Response Monitoring Services, has been named chairman of the new CSAA Video Committee, according to a statement from the organization.

New year, new urgency on AT&T's 2G sunset

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Wednesday, January 2, 2013

One of the most newsworthy items for the alarm industry in 2012 was AT&T’s announcement that it will shut down 2G service by Jan. 1, 2017.

William Cooper, chairman of multiple CSAA committees, dies at home

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12/13/2012

LOUISVILLE, Ky.—William “Bill” Cooper IV died peacefully at home on Dec. 4, 2012, surrounded by loved ones.

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