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I-View Now

I-View Now announces new service

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Wednesday, May 16, 2018

I-View Now recently announced the launch of a new service: Police Alarm Portal. The process is powered by I-View Now’s Software as a Service Video Verification platform, and will send video directly to authorized emergency responders through the ASAP to PSAP program. Additionally, I-View Now will provide the service to law enforcement free of charge.

In the announcement, I-View Now said that Police Alarm Portal helps the entire electronic security industry by improving the path of communications flow from end users to the monitoring station and then to law enforcement. “It allows for a faster and safer response to alarms by authorized emergency responders, increases the value of the alarm provider's monitoring service, and improves customer retention,” the company said.

The new service will provide better information and collaboration to help keep communities safer, according to I-View Now.

"We're thrilled to be offering this revolutionary and patented service at no cost to law enforcement,” Larry Folsom, president of I-View Now, said in the announcement. “When an alarm goes off, you don’t always know what you’ll find. Using video verification with the Police Alarm Portal changes that unknown factor. Authorized emergency responders will have real-time information about what’s happening at the protected premises through live video and video clips. Police officers can respond appropriately and more safely to a verified alarm event.”

Police Alarm Portal is being tested at 911 Communications Centers across the nation, including in Richmond, Virginia, the first city to go live with ASAP to PSAP.

"The City of Richmond is honored to have been chosen to participate in a pilot of Police Alarm Portal with I-View Now,” Bill Hobgood, systems developer lead for City of Richmond, Department of Information Technology Public Safety Team, and recognized ASAP subject matter expert, said in a prepared statement. “The delivery of video sent via the Automated Secure Alarm Protocol (ASAP) program sent by an alarm monitoring company when suspicious circumstances are present, is a value added for public safety. The video will enable dispatch staff in the emergency communications center as well as responding officers to easily navigate to the same video witnessed by the alarm operator adding another tool in the interest of officer safety and suspect apprehension."

“ADT is a founding member of the ASAP system, and also the nation’s largest user,” Don Young, ADT’s chief information officer, said in the announcement. “As our nationwide deployment of Video Verification with I-View Now is complete, making that same video content accessible to law enforcement is a natural extension of the services we currently provide our customers. ASAP is the premier standard for sending life safety information to PSAPs, and ADT is excited to further enhance our outstanding partnership with public safety officials.”

I-View Now focuses on dealer program

Former Honeywell exec joins the company
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05/02/2018

HENDERSON, Nev.—I-View Now is focusing on its dealer program, including rolling out a new portal and bringing on former Honeywell exec Marek Robinson as a business development consultant.

How does the cloud impact video surveillance?

SMEs discuss the impact cloud has at Cloud+
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02/07/2018

AUSTIN, Texas—Several professionals in video surveillance—bringing expertise in verification, data storage, consumer video and professional video—gathered here at Security Systems News’ third annual Cloud+ to discuss how the cloud will impact camera technologies.

I-View Now integrates with Nest cameras

Nest’s Gene LaNois says verification will benefit traditional dealers
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11/01/2017

PALO ALTO, Calif.—Smart home company Nest, based here, recently announced a new partnership with I-View Now, bringing video verification into its cameras.

SSN talks with I-View Now about recent Eagle Eye integration

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Wednesday, July 19, 2017

HENDERSON, Nev.—Recently, I-View Now announced a new integration with Eagle Eye Networks. I got the chance to catch up with I-View Now president Larry Folsom to hear a bit about this partnership and how it works.

“The I-View Now integration with Eagle Eye Networks is a cloud to cloud integration,” Folsom said in an email interview. “We appreciate the architecture in that it is a smart appliance that can be used with inexpensive or expensive cameras depending on the opportunity and requirements. We think this is important for scale (as opposed to cloud systems that require expensive cameras). We found the Eagle Eye Networks APIs to be robust and well thought out.”

Folsom discussed how the partnership will benefit I-View Now’s customers.

“We believe this is another great video partner for our dealers and central stations to utilize while protecting their customers,” Folsom said. “It is import to see that the Eagle Eye Networks video will work with all I-View Now compatible signaling integrations (security systems) and will play in the same universal player for operators, end users, and law enforcement.”

Folsom noted that I-View Now has had a busy year; it partnered with COPS Monitoring and earlier this year announced that cameras from Bosch, OpenEye and Hikvision can now come I-View Now Ready. “We currently have a backlog but we are working our way through it and have been actively hiring engineers to build out the team to support the demand,” he said.

When asked what the company is currently working on, Folsom pointed to the company’s work with Digital Barriers, announced in early June.

“This integration is fun because every clip we produce will be processed with the video analytic,” said Folsom. “The process will add intelligence (percent of likelihood of a person) to all of our existing video integrations to reduce false alarms and add bounding boxes so the agent and the end user can see where the changes occurred.”

News Poll: Respondents positive on ISC West 2017

80 percent said that networking was the biggest benefit of the show
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05/24/2017

YARMOUTH, Maine—On this year’s ISC West Show Floor, and in speaking with Reed Exhibitions staff afterward, Security Systems News’ editors heard the show had great attendance. In SSN’s latest News Poll, respondents largely agreed.

I-View Now partners with COPS Monitoring

Company also expands its I-View Now Ready program
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04/12/2017

HENDERSON, Nev.—I-View Now, a cloud-based video platform company based here, recently announced new capabilities with COPS Monitoring, Bosch, Hikvision and OpenEye.

ADT strengthens its monitoring with deeper I-View Now integration

New API-model increases business efficiencies, ease of adding accounts in I-View Now’s platform
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08/17/2016

HENDERSON, Nev.—I-View Now, a cloud-based central station video platform, deepens product integration with ADT for video verification and central station video monitoring services.

Stanley enhances its monitoring

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Tuesday, November 24, 2015

It seems that Stanley Security has really been focusing on how it approaches monitoring lately.

Monday, the company announced its partnership with I-View Now, a cloud-based platform for central station video verification. Last week CSAA announced Stanley’s participation in its ASAP to PSAP program. Additionally, all of this is coming just weeks after Stanley announced its acquisition of SentryNet, a wholesale monitoring center.

Steve Walker, VP of customer service for Stanley said this could lead to other monitoring companies under Stanley—such as Sonitrol and SentryNet—joining ASAP as well. He noted that SentryNet is already integrated with I-View Now.

“The big advantage [of joining the ASAP program] is it reduces the time to communicate or dispatch on an alarm, so it just translates directly into an improved, faster response from the agency [and] it improves the accuracy of the agency response,” Steve Walker, VP of customer service for Stanley, told me.

Walker said Stanley has been working on joining ASAP to PSAP for about a year. First, the company’s automation software, IBS, needed to be integrated with the program. “We’re IBS’ first customer to successfully connect to the network,” he said. This work should make it easier for other IBS customers to join ASAP, he said.

I-View Now is integrated with many different DVRs and cameras, Walker said, and that’s a benefit for Stanley. “It greatly expands our product offering. … We don’t have to worry about integrating all of these different technologies into our software—all we have to do is integrate with I-View Now.”

Walker lauded I-View Now’s ability to allow end users to review a video feed at the same time as the central station after an alarm signal is sent. Stanley has also been working on this partnership for a year, he said.

Stanley has about 250,000 monitored customers in the United States, and another 80,000 in Canada, Walker said. Stanley is the second predominantly commercial business to join the program, after Diebold announced its participation last month.

Video verification and I-View Now, providing more information

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Wednesday, November 11, 2015

SIA and Security Systems News hosted a webinar last week, focusing on I-View Now and what video verification can do for alarm businesses. Presenters underlined the value and importance behind verification, such as the ability to provide police with more information before dispatch.

The panel, moderated by SSN’s VP and group publisher Tim Purpura, featured Larry Folsom, president of I-View Now, Michael Keen, VP of commercial sales for Protection 1, and Alice DeBiasio, general manager, cloud services at Honeywell Security and Fire.

I-View Now integrates disparate surveillance video into one unified interface for video verification, making the process easier on central station operators.

I-View Now is also integrated with home automation devices such as Honeywell’s Total Connect. Folsom said that consistency is important; as in having the same views for both the central station operator and for the end user checking in on their system.

Some devices, like cameras, are now sold I-View Now Ready, meaning that it can connect with the platform automatically, reducing the amount of install time.

Purpura asked the webinar audience, “What percentage of your current account base requires some sort of verification before dispatching police services?” Just under half said that verification is needed on less than 20 percent of their accounts. Twenty-eight percent need verification for 20 to 40 percent. Fourteen said between 40 and sixty percent of their accounts, and 9 percent said more than 60 percent of their accounts.

Some of these results could be due to non-response cities—areas that require verification before dispatching police. Although, Folsom said, “Additional information is just helpful regardless of the city’s response policy.”

Verification was more finely defined recently, Folsom pointed out, referencing the Texas Police Chiefs’ definition, established earlier this year

The panel also addressed the DIY market. Folsom pointed to the difficulty for 911 centers, that calls from cell phones often reach the wrong 911 center.

Folsom said DIY/MIY Market isn’t a threat, but instead an opportunity. Keen said that Protection 1 adopted DIY solutions as a way to reach customers outside the company’s network, and reach the “tech-savvy” customers that enjoys installing the system themselves. DeBiasio pointed to a potential to eventually upsell DIY customers to professional systems.

The full webcast is available on demand here.

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