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Monitronics announced winners of its MFL

 - 
01/26/2016

DALLAS—Monitronics announced the winners of its Monitronics Football League, a football-inspired competition among the company’s authorized dealers.

Monitronics prefers Alarm.com

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Wednesday, January 20, 2016

Alarm.com will continue to be the preferred supplier of smart home technology for Monitronics and its dealers, Alarm.com announced today.

“We are committed to giving our customers and dealers the best technology options available and our renewed partnership with Alarm.com positions us to continue to capitalize on the rapidly growing smart home and home automation services category,” Bruce Mungiguerra, SVP of Operations for Monitronics, said in a prepared statement.

“Alarm.com’s partner services are also key to efficiently supporting and managing accounts across our dealer programs, and help deliver the exceptional customer experience that is so important to our business,” Mungiguerra said in the release.

Alarm.com’s Partner Services Platform offers customer acquisition programs, streamlined installation apps, remote troubleshooting and support capability, and business advice.

Steve Trundle, Alarm.com’s president and CEO, said in the statement, “We place great value on our long-term strategic partnership with Monitronics and we are excited to reaffirm our commitment going forward so that we can each provide great services to the leading independent security dealers in North America.”

ADT wins first round against Capital Connect

Gets prelim injunction against Monitronics dealer
 - 
12/02/2015

BOCA RATON, Fla.—A U.S. District Court granted ADT’s request for a preliminary injunction against Capital Connect, a Monitronics alarm dealer, barring the company and its sales force from allegedly making false claims to ADT customers. The next step will be to take the case to trial, David Bleisch, ADT general counsel, told Security Systems News.

Integrators '20 under 40' 2015—Barbara Holliday

 - 
10/13/2015

Barbara Holliday, 40
Senior director of dealer support, Monitronics
Dallas

Ascent ups stock buyback

Stang points to recent stock activity
 - 
09/09/2015

ENGLEWOOD, Colo.—Ascent Capital Group, parent company of Monitronics, increased its stock buyback program by $25 million, Ascent announced Sept. 4.

Jeffery Gardner named CEO of Monitronics

He brings M&A experience to company
 - 
08/26/2015

DALLAS—Mike Haislip, CEO of Monitronics, is retiring and Jeffery Gardner will succeed him starting Sept. 10.

CPI looks to add 300 employees

 - 
Wednesday, August 12, 2015

A lot of companies seem to have their employee environment on the mind, especially when it comes to designing a new space. CPI Security broke ground on Friday for its new 120,000 square-foot facility, to be built adjacent to its current building in Charlotte, N.C. Alongside this development, the company announced that it plans to add 300 employees, to its current total of 540, over the next couple years.

The new building will hold training facilities, R&D, and the company’s central station, which is CSAA 5 Diamond certified and UL listed, CPI said in a recent release. For the company’s employees, there will be a gym and a dining facility.

This news comes in at a time where others like Vivint and Monitronics are moving into new spaces—both of which incorporated a close-by body of water, interestingly enough. Vivint underlined the benefits employees get from something as simple as natural light. Monitronics talked about an open floor plan keeping groups together.

One thing I’ve been interested to hear about, from both Vivint and Monitronics, has been the process of the move. Monitronics appointed “move captains” and Vivint did it in the space of one shift.

I’m curious to hear more about how CPI will physically move into its new space, and hope to follow-up with the company soon. 

Monitronics moved

 - 
Wednesday, August 5, 2015

Eighty-seven percent of Monitronics’ 1,100 employees were fully moved into the company’s new campus by the end of July (photo of new facility on left). Now all that’s left is to move the central station, which will happen around the beginning of Q4 this year, according to Bruce Mungiguerra, Monitronics’ SVP of operations. I caught up with Mungiguerra recently to hear about how the move went.

“Obviously, moving a thousand people … is never an easy task,” Mungiguerra said. “Providing … the service to our customers without a hiccup was the important part. So, we staggered the move on a weekend-by-weekend basis.”

In these weekend time windows departments, like customer care, tech support, and dealer development, were guided by identified “move captains.” Moving groups department-by-department made the move easier, Mungiguerra said.

I’ve heard a lot about the move over the past several months. I remember talking with Mungiguerra earlier this year about what the move would add to the company’s culture. Here’s a story on that. Not too long ago, when I was at ESX I heard more about it from the company’s dealer sales and marketing coordinator, Bre Otero. "It'll be great to have everybody back in one building," Otero told me.

Now, the bulk of the move is finished. Mungiguerra, when I spoke with him recently, said he was surprised at how smoothly the process went, always waiting for the unexpected to happen—but it never did.

“I don’t think we could have even anticipated that it went as well as it did,” said Mungiguerra. “[I] couldn’t be happier with how the entire company pulled together to make it as successful as it was.”

Monitronics partners with NASCAR Team

 - 
07/16/2015

CONCORD, N.C.—Monitronics and the Leavine Family Racing shop, a NASCAR Sprint Cup Series race team, have partnered to get the shop up and running again after an early May fire damaged the facility.

How I Use My System: Barbara Holliday

 - 
06/16/2015

Barbara Holliday, senior director of dealer support for Monitronics, started at the company in 1998 as a key account manager, overseeing 100 accounts. She now handles acquisitions and dealer support. At ISC West 2015, Holliday was recognized as one of the Women's Security Council’s Women of the Year. Security Systems News talked with her about the security system she uses at home.

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