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Three out of four for Monitronics

Frost & Sullivan again names Dallas-based firm Company of the Year
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03/12/2012

DALLAS—Monitronics International has won Frost & Sullivan’s North American Company of the Year Award for 2011, making it three out of the past four years that the alarm monitoring firm has earned the honor.

Three out of four for Monitronics; Tweets for SIAC

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Wednesday, February 29, 2012

Make it three out of four for Monitronics.

The Dallas-based alarm monitoring firm was recently named Frost & Sullivan’s North American Company of the Year for 2011, adding to similar awards the company won in 2008 and 2010.

Frost & Sullivan praised Monitronics for maximizing value to clients by expanding its customer service operations and streamlining internal processes, resulting in record-low attrition for the year. The market researchers also cited the company’s “concerted efforts” to expand its dealer network, a point that wasn’t lost on Bruce Mungiguerra, VP of sales and dealer development for Monitronics.

“The biggest part for us, for our company and our dealers, is the way our program is modeled as a 100 percent dealer environment,” he told Security Systems News. “All of our business comes through our dealer network, and we really promote a high level of branding for our dealers to promote themselves and be their own local company.”

Mungiguerra said the award gives Monitronics’ dealers a big boost when it comes to marketing their services.

“Being able to have been recognized as the North American alarm provider of the year now for three years, it really helps give credibility to the dealers,” he said. “They can use those logos and that information on their branding to show what a great central station we are. … At the end of the day, our bread and butter is the ability to provide great monitoring services to retain our customers for a long time.”

Tweets for SIAC: Social media and the Security Industry Alarm Coalition? It might not sound like a match made in heaven, but SIAC sees the value of Tweets and blogs and is taking advantage of the new tools. Since launching its initiative a year ago, the group has attracted more than 100 followers on Twitter and 40 to 50 blog readers a week.

“While we have overcome many challenges, our industry continues to face significant issues in many communities,” said Stan Martin, SIAC’s executive director. “Social media helps us keep industry leaders informed on key issues in real time so that we can engage law enforcement and elected officials early in the decision-making process.”

SIAC’s weekly blog can be found at www.siacinc.wordpress.com, with Tweets at @SIACINC.

“It’s a long-term growth process to get more people involved in improving alarm management practices across the country,” said Dave Simon, SIAC’s communications director. “The first step is sending relevant, consistent information, and we believe these tools are effectively serving that purpose.”

Problems plague Platinum Protection

Summer sales company reportedly laid off employees and is now facing $2m lawsuit from Monitronics
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02/15/2012

AMERICAN FORK, Utah—Platinum Protection, a leading summer-sales-model security company based here, reportedly laid off almost all its employees on Feb. 2, including corporate staff, sales representatives and technicians.

Telguard step ahead of ‘2G sunset’

Company rolls out new 3G cell communicators, holds line on price
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02/14/2012

CHICAGO—The “2G sunset” is coming—it’s just hard to say when. But the 2G fade-out has already begun, eating into the frequency spectrum and posing a threat to the effectiveness of cellular alarm communicators.

CSAA sets Jan. 31 deadline for ASAP charter membership

Central stations that pledge will have the first opportunity to connect to the automated network
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12/01/2011

VIENNA, Va.—Thinking about getting on board with the CSAA to take advantage of the new Automated Secure Alarm Protocol (ASAP) program? To be among the stations at the front of the line, you’d better act soon–a Jan. 31 deadline will separate the haves from the have-nots.

ISI Alarms relocating to facilitate growth

N.C. super-regional plans new hires, expansion to other states, selling up to 2,000 accounts a month
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10/13/2011

CONCORD, N.C.—ISI Alarms, a super-regional based here, is relocating its headquarters and call center to a new community and a much larger space, and is planning to hire as many as 200 additional employees over the next two years, according to company officials.

Natural disasters test concept for ASAP-to-the-PSAP program

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09/01/2011

PITTSBURGH—Vector Security CEO Pam Petrow said recent natural disasters on the East Coast have provided a proof of concept for CSAA's ASAP-to-the-PSAP program.

CSAA General Meeting: 'Overall, we're in a very healthy situation.'

Board of directors approves funding plan to build ASAP program proxy server
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06/16/2011

CHARLOTTE, N.C.—The Central Station Alarm Association held its general membership meeting on June 7 at the ESX show, and the message to attendees was that while the economy is tough, the monitoring industry's association is doing okay and is pushing for action in the form of a nationwide initiative to radically revamp public safety communications.

Power Home Technologies signs up with Monitronics

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05/03/2011

DALLAS—A new partnership between “one of the top dealers in the country” and recently acquired Monitronics, one of the largest wholesale monitoring companies in the country, means only good things, according to both parties.

SGS integrates with Unified 911 for more accurate emergency services dispatch

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04/21/2011

DALLAS—A new technology partnership aims to simplify and speed up 911 dispatch for central stations. Furthermore, the partnership aligns with current efforts on the part of the Central Station Alarm Association and the Association of Public-Safety Communications Officials.

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