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SecureWatch 24

SW24 honors vets and first responders at Brooklyn Nets games

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03/04/2014

NEW YORK—SecureWatch 24 is teaming up with its partner in the National Basketball Association, the Brooklyn Nets, to honor first responders and serving or retired armed forces veterans at the team’s home games, according to a news release from the company.

Time Warner going retail with IntelligentHome

The company is offering the home security/home management product in its stores nationwide
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06/19/2013

NEW YORK—Time Warner Cable is joining the new trend of retailing home security by offering IntelligentHome, its home security/home management product, in its several hundred retail stores nationwide, according to Adam Mayer, VP of IntelligentHome.

Month-to-month contracts: Boon or bane for alarm industry?

SSN readers divided on the risks and benefits
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04/17/2013

YARMOUTH, Maine—It’s a model that was discarded by big players in the alarm industry long ago: Pay-as-you-go monitoring, with customers covering the cost of equipment and installation upfront.

SW24 adds DIY to tap apartment market

Security provider will sell the systems at new Manhattan store and online
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02/20/2013

NEW YORK—Targeting what it sees as an underserved market—apartments, with more than 2 million in metropolitan New York alone—SecureWatch 24 is getting into do-it-yourself security and is opening a store near Rockefeller Center to sell the systems.

SW24 getting positive response to 'no long-term contracts'

New ad in metro New York generates spike in Internet traffic and calls, company says
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01/23/2013

NEW YORK—SecureWatch 24’s promotion of residential monitoring with no long-term contracts has raised eyebrows in the alarm industry, but consumer response has exceeded the company’s expectations since an ad launch on Jan. 2, according to Executive Vice President Jay Stuck.

Video 'big hook' for Monitor America

New central station getting down to business after serving as command post during Sandy
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12/05/2012

MOONACHIE, N.J.—Monitor America has moved into SecureWatch 24’s new Fusion Centre here, aiming to put itself ahead of the curve for what it believes is the future of the monitoring industry: video and managed services.

Monitor America debuts at ISC East

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Wednesday, November 28, 2012

SecureWatch 24’s new Fusion Centre in Moonachie, N.J., has a new tenant: Monitor America.

That’s the name of the company that will be operating the 25,000-square-foot central station at the facility, which served as an emergency command post for police and municipal officials after Hurricane Sandy.

Jay Stuck, chief marketing officer for Monitor America, said the company “brings together virtually all existing alarm and hosted video services available today, including video analytics, in one central point.”

Stuck said Monitor America is developing a third-party sales initiative and a traditional dealer program. It will all be anchored by the advanced technology at the Fusion Centre, with a 40-by-11-foot video display wall overlooking stadium-style seating for 36 operators.

“It looks like something NASA might put together—our dealer customers and integrators will be knocked out by it,” he said.

Monitor America is hosting a sneak preview of its new facility during ISC East and is expected to begin formal operations by the end of January.

After the storm: How did you cell carrier measure up?

It’s only been a month since Sandy, but officials are already deep into assessing its impact on everything from tunnel vulnerability to emergency communications. Part of the evaluation concerns cellular service, with FCC hearings set early next year on network performance during and after the storm.

Lou Fiore, chairman of the Alarm Industry Communications Committee, said the group plans to weigh in and is seeking comment on the following:

1) How alarm service was adversely affected by cellular carriers’ handling of the storm.
2) How cell carriers handled prioritizing restoration of service.
3) How cell carriers communicated with alarm companies about storm issues.
4) How any problems can be resolved.

Fiore said the issue will be discussed at the AICC’s Dec. 6 meeting and all comments are appreciated. Responses can be sent to Ltfiore@aol.com.
 

Preparing for the new normal in the wake of Sandy

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Wednesday, November 7, 2012

Hurricane Sandy, one of the largest storms on record and packing more destructive power than Hurricane Katrina, could very well be a sign of things to come. You can call it climate change instead of global warming and argue that the effects aren’t due to the hand of man, but there’s no denying the impact: the planet is getting warmer, ocean levels are rising and extreme weather events are becoming more common.

Coastal New York and New Jersey learned that the hard way last week. Despite a litany of warnings over the years that Lower Manhattan and the barrier islands were vulnerable to storm surge, it was business as usual until the borrowed time finally ran out. The ocean overran berms, subway tunnels flooded and electrical infrastructure once thought to be safe ended up under 5 feet of water.

“Anyone who says there is not a change in weather patterns is denying reality,” New York Gov. Andrew Cuomo told reporters Oct. 30 as he inspected water damage at the World Trade Center. “We have old infrastructure, we have old systems. That is not a good combination, and that is one of the lessons I will take from this personally.”

The vulnerability of the infrastructure hit home for New York-based SecureWatch 24 on the morning after Sandy came ashore. The company had moved its critical systems to a facility in Texas before the storm, but it still had semi-critical servers at a co-location site in downtown Manhattan. That proved to be a problem when much of the island was inundated and the power failed, said Gene Dellaglio, chief technology officer for SW24.

“They have generators on the 17th floor of this building, diesel generators,” Dellaglio said last week as he traced a time line of the storm. “The pumps that supply the diesel to the 17th floor are in the basement, which is now flooded. Manhattan is flooded. The pumps shut down. By the time we get down there, people are carrying 5-gallon spackle buckets up 17 flights of stairs from a diesel tank downstairs to get the [generators] running. It’s a bucket brigade. I said we’ve got to get out of here.”

Within an hour, SW24 had moved the servers and had them up and running at its new Fusion Centre in Moonachie, N.J., which also served as a command post for emergency responders and local officials displaced by Sandy. While the company was happy to help and was grateful that it had weathered the storm, Dellaglio said it was easy to see that a threshold had been crossed.

“I did 12 years in the NYPD. … I saw the blackout in 2004, I saw Sept. 11 up close and personal, but I’ve never seen [an emergency] as expansive as this, with everything from the gas to the stores to the [shortage of] food,” he said. “And I think there is a lot to be learned here too in the bigger picture about critical infrastructure. How do you put pumps in the basement for diesel when the generators are on the 17th floor? They evacuated Bellevue Hospital for the same reason.”

It’s something that hasn’t gotten enough attention in New York, which relies on an intricate network below ground to drive just about everything above it. But with the region facing what Cuomo calls a “new reality” of extreme weather events, it might be time to rethink the game plan.

SW24's Fusion Centre a lifeline during Sandy

N.J. central station doubles as emergency command post for police, officials
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11/07/2012

NEW YORK—With Hurricane Sandy making landfall and forecasters’ worst fears coming true, Gene Dellaglio drove out into the night on Oct. 29 to check on SecureWatch 24’s new Fusion Centre in Moonachie, N.J.

SW24’s ‘game-changer’: No long-term monitoring contracts

Company will handle residential intrusion with monthly agreements
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09/12/2012

NEW YORK—SecureWatch 24 is entering the residential intrusion market with what it calls a “blast from the past” for the security industry: no long-term monitoring contracts, with customers owning their equipment and paying up front to cover installation costs.