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Bold Technologies

Advances in monitoring technology changing the standards landscape

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07/18/2018

YARMOUTH, Maine—As technology continues to evolve at a rapid pace within security, monitoring companies and third party standards organizations such as UL are doing their best to understand what this means for central stations today, especially in regard to creating requirements that reflect the current state of innovation within the industry.

Bold Technologies announces new training platform, BoldU

BoldU replaces BoldGenius and includes four tiers of training and education
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04/18/2018

COLORADO SPRINGS, Colo.—Bold Technologies recently launched BoldU, its new learning and training platform.

Bold adds a new data center

Cloud services is a main focus for the company
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03/26/2018

COLORADO SPRINGS, Colo.—Bold Technologies recently announced that it is adding a second data center in Los Angeles to support its Manitou Cloud Service.

Bold Technologies integrates with 3xLOGIC

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04/20/2017

COLORADO SPRINGS, Colo.—Bold Technologies, a provider of alarm monitoring and PSIM software, has recently completed the integration of ManitouNEO, Bold’s latest alarm monitoring software, with the 3xLOGIC VIGIL video platform.

Bold releases ManitouNEO

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Wednesday, February 1, 2017

COLORADO SPRINGS, Colo.—ManitouNEO, Bold Technology's latest version of its central station automation platform, is commercially available as of today.

Rod Coles, Bold’s CEO, called ManitouNEO “the first major re-architecture of the software. … This is version two.” Bold Technologies released its first version of Manitou in 2003, 14 years ago, and Coles expects this version to hold up just as long. Bold has about 600 customers using Manitou; the upgrade is free for current Manitou customers.

ManitouNEO will be browser-based, and feature a new user interface. “The reason that we’ve chosen a browser-based application means that its portable,” Coles told Security Systems News. The software can now run Windows, Linux, Mac and even on a phone or tablet, he continued. 

“With ManitouNEO, we can use exactly the same application for dealers as well as central station staff. It’s just permissions based,” Coles said. This makes Bold’s maintenance and dealer support easier, according to Coles.

ManitouNEO is starting out with options for both a new user interface and Manitou’s existing interface. This allows companies and their employees to learn the new interface at their own pace, according to Coles. “We’ve done a lot of work to allow them to have both [user interfaces available], and they can gradually move from one to another.”

Many of NEO’s new features are also available in the previous Windows interface. Previously, Bold had offerings in separate interfaces, such as its GPS-focused BoldTrack. “Now we’ve been able to pull that and other things all into one user interface. It just brings a lot of different parts of our products together,” he said.

Bold, in addition to the new interface, has enhanced its action patterns, which give users specific instructions and information on alarm handling. These action patterns now include more conditional items, Coles noted.

Bold’s cloud-based automation platform, Manitou Cloud Services, will be upgraded to ManitouNEO as well. “This application will work within a central station, just like our existing platform does. But, of course, it’s a natural fit for the cloud,” Coles said. This upgrade should take place in the next few months, he said.

“NEO itself will improve the upgrade process,” according to Coles. “Because it is web-based application, then all we have to do is literally update the server and then all of the work stations are effectively upgraded.”

A new feature coming soon to NEO is a communications center that will allow operators multiple avenues to connect with alarm users at the same time, such as text messaging capabilities while also being on the phone.

Training new employees could become easier, as people are generally familiar with browser-based applications, according to Coles.

Virtual roundtable: Monitoring in the cloud

What are the benefits? Who’s jumping onboard?
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09/07/2016

YARMOUTH, Maine—In the past few years, several providers have introduced monitoring center software that will enable central station infrastructure to sit in the cloud. Proponents of this software say it can reduce the cost of entry for new monitoring stations to start up, bring new capabilities to existing monitoring stations and make it easier for end users to set up proprietary monitoring stations.

MKS hires Chuck Speck

Former Bold Technologies president will focus on company growth
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07/20/2016

KISSIMMEE, Fla.—As security software provider MKS’s new EVP, Chuck Speck plans to work on the internal process and communications as well as the customer experience.

Bold Technologies refocuses on existing customers

Chuck Speck, Bold president, resigns
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07/05/2016

COLORADO SPRINGS, Colo.—Bold Technologies’ president Chuck Speck recently left the company to pursue other opportunities. Speck’s departure comes as the company takes a new approach, Bold CEO Rod Coles told Security Systems News.

Bold gets UL Certification for Manitou Cloud Services

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05/11/2016

COLORADO SPRINGS, Colo.—Bold Technologies in late April received the UL 827 listing for its Manitou Cloud Services Data Center.

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