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Pinnacle Security

Pinnacle touts change in organizational culture

The Utah summer-model company says it has addressed such problems as ‘rogue’ sales reps

OREM, Utah—Pinnacle Security COO Steve Hafen said Pinnacle has designated 2011 as “the year of the customer.”
He said everyone in the summer-model company—even, say, an employee in the accounting department—will explore ways to increase customer satisfaction.