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Carter Brothers to build new security business with new partner

After selling its fire business to Tyco, Carter looks to collaborate with a cableco or telecom
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10/31/2012

ATLANTA—Now that he’s sold his fire business to Tyco, John Carter, president of Carter Brothers, plans to partner with a large company to provide security services on a national basis.

ADT completes acquisition of Red Hawk Fire & Security

 - 
12/05/2018

BOCA RATON, Fla.—ADT announced this week that it has completed its acquisition of Red Hawk Fire & Security, a commercial fire, life safety and security services and portfolio company of Comvest Partners. In October, ADT entered into a definitive agreement to acquire Boca Raton, Fla.-based Red Hawk Fire & Security for $317.5 million in cash.

ADT to acquire Red Hawk Fire & Security

Acquisition enhances ADT’s scale in commercial market
 - 
10/31/2018

BOCA RATON, Fla.—ADT announced it has entered into a definitive agreement to acquire Boca Raton, Fla.-based Red Hawk Fire & Security, a commercial fire, life safety and security services and portfolio company of Comvest Partners, for $317.5 million in cash. Upon completion of the acquisition, ADT said that its business customers will represent 25 percent of total revenue.

ASG principal named as senior fellow for Homeland Security

 - 
10/10/2018

RENTON, Wash.—Joe Zaccaria, principal with the Enterprise Security Risk Group (eSRG) of Aronson Security Group/ADT, was named a senior fellow of the center of excellence for Homeland Security Emergency Management (HSEM).

ADT and Amazon team up

 - 
Wednesday, September 26, 2018

BOCA RATON, Fla.—ADT announced a new strategic initiative with Amazon where it will support integration of Amazon’s new Alexa Guard feature with the ADT Pulse security system.

Starting later this year, this partnership helps ADT customers enhance their home’s security capabilities by detecting specific sounds via the customer’s Echo device when they’re away from home, ADT said. Once available, ADT professional installation and monitoring solutions will be offered to customers through the Alexa Guard website and Amazon mobile app.

“In 2018, ADT set out to redefine security with innovative products and services, such as ADT Go and Digital Security. The integration of Amazon’s Alexa Guard with ADT’s Pulse security system and professional installation and security monitoring services is an exciting next step on our innovation roadmap and our successful collaboration with Amazon,” Jim DeVries, current president and incoming CEO of ADT, said in the announcement.

He continued, “Amazon’s vision to simplify the smart home experience through voice-enabled action matches perfectly with ADT’s passion for security and customer service, making us natural collaborators to ensure our customer’s smart home is a safe home. Today’s announcement will extend our footprint in the security and automation space, open new eCommerce sales and marketing channels for our products and services, and further expand our leadership in the category. We look forward to continuing to work alongside Amazon to provide innovative security solutions to our customers and broader audiences.”

ADT worked closely with Amazon to seamlessly integrate Alexa Guard with ADT’s Pulse security system and professional monitoring to enhance ADT customers’ security when they’re away from home. When a customer enables Alexa Guard on their Amazon Echo device and says “Alexa, I’m leaving,” Alexa will notify the customer if she detects the sound of smoke alarms, carbon monoxide alarms or breaking glass while the customer is away. These notifications, called Smart Alerts, are delivered to a customer’s smartphone to let them know which sound was detected, and provide an audio clip of that event. Customers with an ADT Pulse system using Alexa Guard can choose to forward Smart Alerts to ADT monitoring professionals to help determine if additional action should be taken, including dispatching first responders if needed.

“Customers love using Alexa to help make their daily lives easier, and we continue to build new voice-first experiences to make customers’ homes even smarter,” Daniel Rausch, VP, Amazon Alexa, said in the announcement. “ADT has over 140 years of experience in the professional security installation and monitoring business. We’re so excited to team up with them for the launch of Alexa Guard. Since ADT brought the simplicity of Alexa voice control to their home security systems, we’ve heard from customers that they enjoy the added convenience and peace of mind they have using the ADT Pulse skill. Now, with Alexa Guard we’re making that experience even better for customers. When Alexa Guard is enabled, customers can choose to have their Echo devices detect the sounds of smoke alarms, carbon monoxide alarms, or breaking glass when they’re away from home. When the selected sound is detected, customers with ADT Pulse will be able to forward their Smart Alerts to ADT, offering an extra layer of security.”

Later this year, ADT will offer new Echo devices directly to new and existing customers, assisting with product set-up and additional support for those who purchase the device through ADT. Additionally, ADT and Amazon are working together to provide offers and promotions to Amazon customers for ADT services and solutions, creating eCommerce opportunities for ADT while enabling customers to have enhanced home security options nationwide.

 

Digital Security by ADT launches Identity Protection nationwide

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09/12/2018

BOCA RATON, Fla.—ADT recently announced Digital Security by ADT, a cybersecurity service that will offer peace of mind at home and on-the-go by helping protect a customer’s personal identity, digital data, home network and financial information, and is backed by live operators 24/7.

ADT announces senior leadership succession plan

 - 
Tuesday, September 4, 2018

BOCA RATON, Fla.—ADT announced today that Jim DeVries, currently president of ADT, will be promoted to chief executive officer to succeed Tim Whall, who will be retiring on Nov. 30, 2018 after a decades-long career in the security industry.

“I am honored to have the opportunity to lead this talented team as we continue to drive operational excellence with the customer as our true north,” Jim DeVries said in the announcement. “Together, we will execute our strategies to innovate the customer experience, enhance our service capabilities, and deliver value for all stakeholders. ADT, including our dealer partners, has an exciting future ahead and I am energized by the opportunity to further establish the Company as an innovative leader. I look forward to working closely with Tim to ensure a seamless transition.”

DeVries will be appointed to the company’s board of directors following the transition, and Whall will remain on the company’s board and serve as an advisor to the Company.

“The Company has strengthened its core operations and is successfully executing on its strategy, and both the Board and I believe that now is the right time to initiate this transition of leadership responsibilities,” Whall said in the announcement. “Jim DeVries has led many of the Company’s recent operational and strategic improvements as Chief Operating Officer and President, making him well-positioned to succeed me as Chief Executive Officer. Today the fundamentals of our business are strong and I am confident that under the leadership of Jim and the current management team, ADT will continue to perform and deliver on its long-term growth plans.”

“As President, Jim has demonstrated his deep understanding of the dynamics of our business and what it takes to win in the marketplace,” Marc Becker, chairman of the ADT board of directors stated in a prepared statement. “Leveraging his strengths, including developing strategic partnerships, Jim is well suited to lead the Company’s efforts to drive innovation, expand market share and create shareholder value. The Board expects the transition to be seamless and efficient, and with a world-class leadership team in place we will continue to build on our efforts to grow the business in a disciplined manner.”

He continued, “On behalf of the Board and the Company, I want to thank Tim for his many contributions to ADT. Tim is a thirty-year pioneer in the security alarm sector, and over the past two years, has led the effective transformation of ADT operationally and allowed the Company to deliver an enhanced customer experience through faster service delivery and higher quality customer care, while reducing costs and customer attrition. Through this laser focus on customer service and retention, as well as a more disciplined and robust customer acquisition strategy, Tim and the ADT team have positioned the business for continued strength and value creation.”

DeVries, who joined ADT as chief operating officer in May 2016, has served as President since September 2017. Prior to joining ADT, he held senior leadership roles at leading companies in the insurance, financial services and telecommunications industries, including most recently as executive vice president for Allstate Brand Operations.
 

ADT adds another commercial integrator

 - 
08/22/2018

BOCA RATON, Fla.—ADT recently announced the completed acquisition of Access Systems Integration, a regional systems integrator based in Eatontown, N.J.

ADT names new CMO

 - 
Wednesday, August 1, 2018

ADT announced that former Amazon and Chewy.com executive, Jochen Koedijk, has joined the company as its chief marketing officer.

Reporting directly to ADT president Jim DeVries, Koedijk will be responsible for delivering digital and brand marketing strategies and initiatives that drive profitable business growth.
 
“Customer retention and lead-generation is significantly driven by digital engagement, and Jochen’s leadership experience with world-class organizations such as Amazon, Chewy, and Electronic Arts is an immediate asset to our organization,” DeVries said in the announcement. “Jochen is a marketing innovator, and we’re excited for him to build upon the ADT brand for our next generation of customers.”

Koedijk joins ADT from Chewy.com where he served as the vice president, marketing Previous to Chewy.com, Jochen held roles at Amazon and Electronic Arts. During his time at Amazon, he led worldwide Social Media and New Channel Advertising, overseeing a cross-functional team of more than 70 people and achieving triple digit year-over-year growth. As a member of Electronic Arts’ digital business unit leadership team, Jochen led in-house global performance marketing operations for the company’s Console, PC, and Mobile games business lines.

“Given the tremendous innovation in the home security and automation space, I couldn’t think of a better time to join ADT, North America’s most recognizable security leader,” Koedijk said in a prepared statement. “I look forward to collaborating with my colleagues to continue providing world-class customer service and scaling our business through new and disruptive channels.”

Koedijk holds his degrees in business administration and social sciences from the VU University in Amsterdam, NL.

Jamie Haenggi, who has been overseeing the marketing function as part of her responsibilities, will become the company’s chief customer officer. Customer strategy and retention remains the single most important part of the business, and Haenggi’s experience will be central to enhancing customer engagement, ADT said.

“Jamie is one of our most versatile executives,” DeVries said. “Her passion for the customer, strategic approach and vision for customer experience is instrumental to improving customer retention, maintaining best-in-class customer service and designing a roadmap for further customer engagement and growth.”

“We have made tremendous strides in our customer experience over the past two years,” Haenggi said in the press release. “I’m excited to lead the company’s efforts to further design and execute the customer strategy to deliver greater value, retention and an experience that continues to differentiate ADT in the marketplace.”

ADT, a provider of security and automation solutions in the United States and Canada for homes and businesses based in Boca Raton, Fla., employs approximately 17,500 people throughout North America.
 

ADT to be security provider for national retailer Tuesday Morning

 - 
06/06/2018

BOCA RATON, Fla.—ADT this week announced that, in addition to being the exclusive provider of security solutions for Tuesday Morning, it has now entered into a chainwide agreement for an extended service plan that includes maintenance for all security solutions.

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