I wrote previously about Tony Wells, ADT chief marketing and customer officer, posing as an entry-level employee on the CBS reality show “Undercover Boss.” Wells told me how the experience made him really appreciate ADT’s hard-working employees. But I didn’t know until the show aired on April 12 that the company showed its appreciation to one employee in the form of $35,000.
The employee, a technician named Jesus, has an 18-month-old daughter and he and his fiancée were barely making ends meet. But Jesus showed an outstanding work ethic shown as he helped Wells—in his “Undercover” persona of “James”—learn on the job. So, when Wells revealed who he really was at the end of the show, he also told Jesus that ADT wanted to reward him.
“You told me about your hardships and how hard you were working and we’d like to do something special for your daughter,” Wells said.
He said Jesus would get $10,000 to start an education fund for his daughter, and $25,000 for his family.
Jesus appeared overcome. “It’s too much … thank you,” he told Wells.
The technician used the family money to move into a “dream home,” according to news reports.
Boca Raton-based ADT has 16,000 employees, and it’s not known what salary Jesus earns. But Glassdoor, a salary web site, lists ADT employees' average salary as $44,527, higher than the national average of $41,000, according to the Aol Jobs web site.