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'20 under 40' 2013 - Stephanie Wagner

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06/11/2013

Stephanie Wagner, 31
Licensing and compliance manager; field operations training and support,
The ADT Corp.
Boca Raton, Fla.

DIRECTV gets into security, acquires LifeShield

LifeShield, formerly InGrid, is a self-installed digital wireless system with monitoring by Protection 1
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06/05/2013

EL SEGUNDO, Calif.—Satellite TV provider DIRECTV is getting into home security with the purchase of LifeShield. Formerly known as InGrid, LifeShield is a self-installed, professionally monitored, wireless digital security system.

Your RMR on steroids

Pump up growth by adding what’s hot, experts say, and also by focusing on what might not be
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05/29/2013

YARMOUTH, Maine—Home automation and interactive services get most of the headlines when it comes to generating additional RMR, but alarm companies may be leaving money in the field if they’re overlooking more basic opportunities, experts told participants at a recent ESX webinar.

Steve Baker, other industry vets launch GHS Interactive Security

LifeLine Security is acquired as platform for growth, Topspin is equity partner, Barnes Associates advised deal
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05/22/2013

SACRAMENTO, Calif.—Industry veteran Steve Baker, who has served in executive roles at ADT, Monitronics and Westec, announced May 22 that his corporation, GHS Interactive Security, has acquired LifeLine Security and Automation as a platform for growth.

ADT dispatcher hailed as hero by woman she saved from fire

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Wednesday, May 22, 2013

A life-saving incident in April in Wichita, Kan. underscores the importance of having a monitored fire alarm. It also is a heart-warming story in which an ADT call center operator gets to meet the woman whose life she helped save.

According to Wichita’s KAKE TV, the smoke detectors that ADT had installed in the home of city resident Jerry Malone went off around 5 a.m. on April 23 after lightning struck her home. ADT dispatcher Cherry Smith immediately called Malone from the call center in Irving, Texas where she works, but Malone didn’t believe there was a fire in her house, the TV station said.

Here’s how it reported what happened:
 

"I was in complete denial," Malone said. "I heard the smoke alarm, I knew it was malfunctioning. I knew I did not have a fire."

But after telling Smith to hold the line and stepping into the hallway to survey the situation, Malone realized she had a real emergency.

"My house is on fire," Malone screamed into the phone.

"O.K., hang up the phone and I'm going to call 911 right now. I'm going to call the fire department," Smith said back to her calmly.

Firefighters arrived and saved Malone’s home from being a total loss, the station reported. Malone wasn’t hurt and hopes to move back in by July.

 

But there’s another part of the story.

Smith, who has worked for ADT for 12 years, had never met any of the many customers she’s helped. But Malone considered Smith as much of a life saver as the firefighters, so ADT arranged for Smith to travel to Wichita so Malone could thank her in person on May 16.

Here’s what happened, according to the station:

Smith handed Malone a bouquet of flowers and then shared with her an emotional embrace.

"Words can not explain to actually meet the person you talked to and know that you are a part of the team that saved her life," Smith said.

For the firefighters on that life-saving team, Malone helped ADT present the Wichita Fire Department with a check for $5,000. Fire Chief Ron Blackwell says it's money the department can use to buy equipment and buy awards for firefighters.

"(The firefighters) will tell you they were just doing their jobs but it's always nice to be recognized," Blackwell said.

And, the firefighters, the men who installed the ADT security system, and dispatcher Cherry Smith are all recognized as heroes by Jerry Malone.

"When others save you, you've got to be grateful," Malone said. "You've got to say, 'Thank you.' You've got to mean it."

 

Small intruder raises big alarm

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05/21/2013

BROOKFIELD, Wis.—A neighbor who heard an alarm activated at a nearby home May 8 was concerned about a break-in. The neighbor contacted police and went to the house and rang the doorbell, according to an article from the Patch.com outlet for Brookfield, Wis.

ADT shares upgraded to equal weight

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05/09/2013

BOCA RATON, Fla.—Morgan Stanley this week upgraded shares of The ADT Corp. from an underweight to an equal weight rating in a report sent recently to investors, according to multiple reports. The firm currently has a $47.00 price target on the stock.

Canna Security looks to grow with $1m investment

Canna exec helps Colorado, Washington write regulations for security systems
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05/08/2013

DENVER—ArcView Investments, a group of high-worth angel investors, on May 3 announced that "five companies received at least $1 million in commitments." Among those five companies is Canna Security, a company dedicated to protecting legal marijuana facilities.

ADT Q2 profit rises

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05/03/2013

BOCA RATON, Fla.—ADT said Wednesday that its second-quarter net income rose 2 percent, an increase aided by additional customers for its ADT Pulse home automation system, according to an AP report

Integration heavyweights top revenue rankings

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05/02/2013

FRAMINGHAM, Mass.—Vivint, ADT and Guardian Protection Services all secured a top-five ranking for the annual CE Pro 100 list, which recognizes the highest revenue residential integration companies in North America.

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