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ADT “Undercover Boss” gives worker $35K reward

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Wednesday, April 17, 2013

I wrote previously about Tony Wells, ADT chief marketing and customer officer, posing as an entry-level employee on the CBS reality show “Undercover Boss.”  Wells told me how the experience made him really appreciate ADT’s hard-working employees. But I didn’t know until the show aired on April 12 that the company showed its appreciation to one employee in the form of $35,000.

The employee, a technician named Jesus, has an 18-month-old daughter and he and his fiancée were barely making ends meet. But Jesus showed an outstanding work ethic shown as he helped Wells—in his “Undercover” persona of “James”—learn on the job. So, when Wells revealed who he really was at the end of the show, he also told Jesus that ADT wanted to reward him.

“You told me about your hardships and how hard you were working and we’d like to do something special for your daughter,” Wells said.

He said Jesus would get $10,000 to start an education fund for his daughter, and $25,000 for his family.

Jesus appeared overcome. “It’s too much … thank you,” he told Wells.

The technician used the family money to move into a “dream home,” according to news reports.

Boca Raton-based ADT has 16,000 employees, and it’s not known what salary Jesus earns. But Glassdoor, a salary web site, lists ADT employees' average salary as $44,527, higher than the national average of $41,000, according to the Aol Jobs web site.

Former telecom exec is ADT’s new chief customer officer

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04/16/2013

BOCA RATON, Fla.—ADT recently tapped former U.S. Cellular executive Alan Ferber to be its new chief customer officer, according to a company statement. He will report directly to ADT’s CEO, Naran Gursahaney.

Fire destroys home after alarm fails to send signal

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04/08/2013

VALRICO, Fla.—A family’s home in this Tampa suburb was destroyed by fire in August after an ADT fire alarm did not send a signal to the monitoring center, according to an article from ABC Action News in Tampa.

Morgan Stanley downgrades ADT rating

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04/05/2013

BOCA RATON, Fla.—A report published this week by Morgan Stanley analyst Nigel Coe downgraded the rating on The ADT Corp. from equal-weight to underweight, citing a lack of “residual upside,” according to an article from Benzinga.com, a market-watch website.

ADT’s CFO leaving company

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04/01/2013

BOCA RATON, Fla.—Kathryn Mikells, senior vice president and chief financial officer at ADT, is leaving the company in May to become chief financial officer at Xerox, according to an ADT statement.

ADT goes 'Undercover'

Company exec poses as entry-level employee on TV reality show to learn inner workings of operation
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03/27/2013

BOCA RATON, Fla.—“James” is a tough former Marine, but he found his first day working at an ADT central station daunting.

ADT sued over burglary at warehouse

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03/22/2013

HARTFORD, Conn.—ADT is being sued by pharmaceutical company Eli Lilly, which alleges a security contractor’s carelessness allowed thieves to take millions of dollars in drugs from a Connecticut warehouse, according to a report from UPI.

ADT targeted over early termination fees, unilateral price increases

A federal class-action lawsuit calls the practices 'deceptive and unlawful'
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03/20/2013

WALNUT CREEK, Calif.—It’s standard practice for security companies to charge customers early termination fees, but now a federal class-action lawsuit is targeting ADT for the penalties it imposes for early termination and also its unilateral price increases on monitoring contracts. The practices violate federal and state consumer protection laws, the lawsuit contends.

Mace Security hires industry veteran

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03/08/2013

SOLON, Ohio—Mace Security International has hired Troy Bruce as director of sales, the company announced March 14.

Incentives keep ADT in Denver suburb

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03/06/2013

AURORA, Colo.—ADT plans to expand and create new jobs in this Colorado city after the city council unanimously approved an incentives deal, according to an article from the Aurora Sentinel, a newspaper located in the city.

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