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central station alarm monitoring

Security Central promotes new managing director

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Wednesday, March 26, 2014

Brett Springall, formerly the IT director at Security Central, and one of the key architects of the company’s soon-to-launch total solution, has been named the managing director of the Lake Norman Security Patrol, of which Security Central is one of three divisions. Springall’s promotion marks the first time in the company’s 50-year history that day-to-day management will fall under the responsibility of someone who’s not a member of the Brown family, according to a statement from the company.

Ellen Brown Meihaus and Courtney Brown, the company’s CEO and COO, tend to promote people strategically from within the company, according to the statement. The two will continue to be highly visible at the company, though the release noted that they considered now “the right time” to begin shifting control over to a new managing director.

The Brown family figures to remain pivotal in terms of shaping the company’s direction—not only through the continued involvement of Meihaus and Brown, but also through the leadership of Caroline Brown, a third-generation family member who currently serves as the company's business development manager. Springall and Caroline Brown, the release noted, are the “future of Security Central.”

According to the release, Springall will wear “dual hats” for a short time during the transition, as the company, under the guidance of Meihaus and Brown, seeks a replacement IT director.

AvantGuard operator deters burglar

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03/26/2014

JACKSON, Miss.—An AvantGuard operator’s actions may have deterred a burglar in this city from inflicting further damage on a property and making off with valuables, according to a news release from the Ogden, Utah-based monitoring company.

Affiliated to unveil mobile app for dealers, technicians

It’s also exploring ways to monitor 'non-traditional devices'
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03/19/2014

UNION, N.J.—At its dealer summit in December, Affiliated Monitoring made clear that it was making a concerted push to develop its mobile aspect. The company is about to take another big step in that direction.

Meet the editors, be interviewed at ISC West

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Wednesday, March 12, 2014

It still seems a bit surprising how many folks in the industry I speak to regularly despite never having met them in person. That’s all about to change in a few weeks. And maybe for some of you, it will change within a few hours of ISC West kicking off.

On Wednesday, April 2, my SSN colleagues and I will be at the ISC West Media Stage from 9:30 – 10 a.m. for a “Meet the Editors” event. It’s a good opportunity for us to meet with readers and sources as well as newcomers wanting to become acquainted with our publication. The media stage is located just outside the entrance to the show floor.

The media stage is also where I’ll be conducting a round of on-camera interviews with those on the central station side on Friday, April 4 between 10 a.m. and noon. Through these interviews I hope to discover what’s piquing the interest of those in the monitoring arena, that is, what they’re finding of value on the show floor or in the educational sessions.

I still have a few slots open, so if you’re with a central station and want to discuss what’s new or in the pipeline at your camp, or just want to share some general impressions about the show, don’t hesitate to shoot me an email at lkothe@securitysystemsnews.com.

Another media-related feature of ISC West 2014 will be the giant Twitter wall, where readers can feel free to contribute their own discoveries and thoughts about the show. The wall will offer a scrolling display of #ISCW14 tweets.

And should you exhibit a pattern of Tweeting especially compelling insights about ISC West, you may find yourself eligible for the MVT Award, which (as you might have guessed) will be given to the most valuable Tweeter.

I-View Now, Axis team up on hosted video solution

The cloud-based service brings hosted video to I-View’s central station platform
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01/17/2014

LAS VEGAS and CHELMSFORD, Mass.—The belief that video verification and hosted video are ready for broader adoption is behind a new cloud-based service created by I-View Now and Axis Communications.

DirectView adds central station element to video offering

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Tuesday, December 31, 2013

DirectView Security Systems, a division of New York-based DirectView Holdings, is adding a video verification component its offerings to clients, which include both commercial and larger residential customers. As part of the initiative, the company plans to incorporate central station alarm monitoring and remote video surveillance into a comprehensive security solution.

In its initial announcement, DirectView stated it would provide a state-of-the-art UL-Listed facility for these services, but at this this juncture it’s not clear who that third-party partner will be. Security Systems News reached out to DirectView but did not receive a response by press time.

The impetus behind the video verification push, the company noted in the announcement, is multifaceted. As any champion of video verification will tell you, the value proposition lies in the technology’s ability to add the extra layer of security of trained professionals monitoring video footage, while saving clients money by reducing false alarms. In the announcement, the company said the solution will enable clients to also save money by reducing their dependence on on-site staff.

The verification component can also provide added urgency to a legitimate alarm, making dispatches a higher priority for law enforcement.

“We have received numerous inquiries from both current and potential clients about these services as part of a comprehensive and competitively priced security solution,” Roger Ralston, CEO and chairman of DirectView, stated in a press release. He added that the central station initiative is designed to make the company a “one-stop-shop” for comprehensive security solutions.

Axis, I-View Now team up on hosted video offering

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Wednesday, December 18, 2013

By way of a partnership with Axis Communications, cloud-based video verification service I-View Now is expanding its hosted video offering to include both cloud-hosted and central station monitored video with the release of its I-View Cloud service.

I-View Now made the announcement today in a news release. “Cloud stored video has matured as a service and product offering and coupling those benefits with central station monitoring is a true game changer,” Larry Folsom, president of I-View Now, stated in the news release.

The pairing of the cloud solution with Axis’ IP cameras offers customers a video monitoring service with the added security of central station backing. The video is streamed to the cloud then supplied to the central station for professional monitoring.

Just more than a week ago, at Affiliated Monitoring’s Security Summit ’13, I had the privilege of meeting Larry Folsom after hearing him speak as a panelist about sales strategies for video verification offerings, which continue to move on a trajectory toward broader, more mainstream adoption.

One of the overarching points Folsom emphasized in that panel was the importance of determining and then targeting a specific market for which a given video verification service or platform is best suited. He’s practicing what he preaches. Judging by the company’s statements, the I-View Cloud seems ideal for small businesses with low camera count sites, especially franchises with multiple locations (the release points specifically to gas stations, convenience stores and retail outlets). As with any cloud offering, the advantages are obvious: less reliance on less reliable forms of local storage for video clips.

In the coming days I plan to follow up in greater depth on some other RMR sources within the I-View Now cloud offering, including VSaaS, guard tours and video alarm verification from one installation.

Security Partners hires new operations manager

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Wednesday, November 20, 2013

Security Partners has hired Richard Bosley III, formerly of AlarmWATCH, to be its new operations manager, a position in which he will oversee the company's development in the wake of acquiring its second central station.

Bosley held multiple positions over an 18-year stint at his former company where he said, at one time or another, he worked “every position,” doing everything from service calls, IT and data entry to marketing and dealer support.

Bosley said his top priority at Security Partners remains on track: to get the Lancaster central station and the San Antonio facility, which it acquired in August, “fully, 100 percent hot redundant.” This involves switching both centrals to the Tadiran phone system and adding Bold’s Manitou servers to the San Antonio central. The two-fold process is scheduled to be completed sometime in January. 

Beyond the primary goal of redundancy, Bosley hopes to use his experience in a diverse range of positions to strengthen the critical relationships between Security Partners and its dealers, and between dealers and end users. “When [dealers] grow, we grow,” he said, adding that Security Partners plans to “refocus the central station to give some customer service training and backup support, and be able to offer services that Security Partners might not have thought about in the past.”

Another major area of emphasis, he said, will be helping dealers grow and market themselves, thereby forging stronger relationships with customers. “If you’re not reaching out to your customers we almost guarantee another alarm company is,” Bosley noted. “We really want to help dealers become more acquainted with end users instead of just installing alarms and collecting checks each month.”

SecureNet launches cloud-based platform

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Wednesday, October 16, 2013

A few developments surfaced today out of the SecureNet Technologies camp. The Longwood, Fla.-based company, which provides video monitoring services and interactive home features, announced the launch of the SecureNet platform, a system that gives alarm providers a cloud-based management service.

The system is designed to increase the speed of alarm responses while improving their accuracy by eliminating errors caused by traditional notes-based dispatching systems, the company noted in a news release.

As we continue to see, there are several benefits for central stations who deploy a cloud-based platform. First off, it improves redundancy in the event of outages or natural disasters. It also reduces the man hours required for continual technological upgrades. Interestingly enough, while SecureNet’s platform is clearly moving with the hosted solution wave, it is also offered as a traditional on-site service.

The other piece of news, less of a strictly monitoring nature, is that SecureNet has joined the Z-Wave Alliance, a group of technology companies that design wireless home control products based on the Z-wave wireless communications standard.

SecureNet’s Interactive Gateway Modules, a line of hardware devices that integrate with the with alarm panels, is designed primarily for its adaptability to home management services. The devices use Z-wave technology to control and communicate with interactive video monitoring, access controls, as well as an array of home automation features.

In the coming days I’ll be following up with SecureNet to get a closer view of these latest developments.  

A chat with SIAC’s Stan Martin

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Friday, September 6, 2013

This morning I had the opportunity to chat with Stan Martin, executive director of the Security Industry Alarm Coalition. He proved to be a valuable font of information about the current state of the alarm industry, in particular the three-pronged relationship involving alarm monitoring companies, law enforcement and municipal governments—all of which play huge collaborative roles in responding to legitimate alarms and mitigating false ones.

When I asked him what he considers an ideal alarm ordinance, it became abundantly clear just what kind of challenges an effective alarm ordinance has to address. A whole constellation of considerations go into curbing false alarms. 

“We’ve studied alarm management issues for twenty plus years, and we know what best practices will reduce these unnecessary dispatches,” Martin said. “We list them in our model ordinance.”

A model ordinance, Martin said, should require all alarm systems to be registered with local police. It should mandate the use of Enhanced Call Verification, or two-call verification, a protocol that requires alarm monitoring stations to attempt to confirm a signal is valid before requesting dispatch. It should require that panels feature the newest equipment standards, meaning they are compliant with the ANSI/SIA CP-01 Control Panel Standard – Features for false alarms—a standard that minimizes the single biggest cause of false alarms: human error.

Martin also emphasized the tremendous importance of strict enforcement of an alarm ordinance, but acknowledged that enforcement measures vary by municipality, and are often dictated by local politics—particularly with respect to the number of free responses permitted. The SIAC recommends no more than one or two free responses. It also recommends suspending response once a fixed number, generally between the range of six and 10, has been surpassed. 

Martin says this curtails chronic abuse and holds some of the larger commercial entities accountable. “You do need to stop responses,” he said. “Otherwise, the higher-end clients, commercial clients, banks in particular, will just write the check. They consider that easier. It’s the cost of doing business. But when police say they’re not going to come any longer, they have to take some kind of corrective action.”

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