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Hertel named VP of operations at Rapid Response

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Monday, March 26, 2012

Morgan Hertel has been named vice president of operations at Rapid Response Monitoring.

That information, courtesy of a new posting on his LinkedIn profile, greeted me today as I packed up my laptop and headed out the door to ISC West. It marks a quick turnaround for Hertel, who just two weeks ago stepped down as vice president and general manager for Mace CS.

In a March 12 news release from Mace Security International, the company said Hertel’s departure was “for personal reasons” and that he would be “working closely with Mace CS in a consulting role over the next several months.” Hertel took over as director of operations at the company’s wholesale central station in Anaheim, Calif., shortly after the CSSS acquisition in 2009.

As for what lies ahead at Rapid, the 30-year industry veteran states on LinkedIn that he’s working on “several high-level projects and initiatives. … At Rapid Response I have many resources, some of which include a complete software development team, a huge IT and technical staff and one of the most educated and talented operations and finance groups consisting of almost 400 staff members.”

Hertel will be a panelist at ISC West at an educational session titled “NFPA 72: Are You Ready for the Changes?” If I can’t catch up with him before I get on the plane, hopefully I’ll get a chance to do so at the show. It will be interesting to see how his expertise comes into play at Rapid.  

Are you really my friend? Meet me at ISC West!

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Sunday, March 25, 2012

It’s a rainy, chilly March Sunday in Maine, and a perfect way to escape the gray weather is enjoying the beautiful artwork at the Portland Museum of Art. One exhibit currently on display there got me thinking about my trip this week to sunny, warm Las Vegas for the ISC West show … and how the show is such a good opportunity to connect with people.

The exhibit is by Maine photographer Tanja Alexia Hollander, titled: “Are You Really My Friend?” Hollander set out to reach beyond cyberspace by traveling around the world to meet her Facebook friends—she has more than 600 of them. She created photographic portraits of her cyber-friends that are now on display in the museum.

The exhibit got me thinking about how many of you in the industry I feel I know because we talk on the phone and email and tweet to one another. But in many cases, we’ve never met.

So, I'm looking forward to meeting many of my cyber-friends in the security industry in person while I’m at ISC West. I’ve scheduled the three days I’ll be at the show full of booth visits, interviews, lunches and dinners.

And I’m also excited about meeting even more cyber-friends at our “Meet the Editors” hour that we at Security Systems News and Security Director News (our sister publication) have scheduled for Wed., March 28, from 10 a.m. to 11 a.m. We've been urging everyone to start their  ISC West show by stopping by the ISC West Media Studio (booth # 27065).

And please also swing by our booth at other times to grab a copy of Security Systems News and catch up on the latest industry happenings, and to say hello to our staff. Break through the bonds of cyberspace and meet me and my colleagues!

Meet the editors of SSN and SDN

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03/16/2012

LAS VEGAS—Start your ISC West show with a stop by the ISC West Media Studio (booth number 27065) and meet the editors of Security Systems News and Security Director News.

Hertel steps down at Mace CS

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Monday, March 12, 2012

Morgan Hertel, VP and general manager of Mace CS, has stepped down for personal reasons, Mace Security International announced today. A replacement wasn’t named, but a Mace news release said Hertel “will be working closely with Mace CS in a consulting role over the next several months.”

Hertel, who was named director of operations at Mace shortly after the CSSS acquisition in 2009, could not be reached for comment. “Our clients remain in the very capable hands of the Mace CS professionals who have a high degree of technical expertise and training for the positions they hold,” he said in the company’s statement.

Hertel is a well-known figure in the monitoring world, with more than 30 years of experience and active service on many industry committees. He was a panelist for a discussion on cloud security at the recent TechSec conference in Delray Beach, Fla., and is scheduled to speak at ISC West at a session titled “NFPA 72: Are You Ready for the Changes?”

As for professional changes for Hertel, I hope to learn more soon.

 

Honeywell to name new FAP/CSS/HIS dealer group leaders, integrate business units

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02/22/2012

MELVILLE, N.Y.—Honeywell Security Products is integrating its two business units—access control/video and intrusion—into one P&L, and is planning to name new leaders for its three dealer programs before ISC West, Scott Harkins, who was named president of Honeywell Security Products in December, told Security Systems News.

'Train the Trainer' in Vegas

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Friday, February 3, 2012

What happens in Vegas stays in Vegas.

That’s good advice for anyone who lets their hair down too far after the sun sets in Sin City, but it turns out central station managers attending ISC West can take something away from Vegas, too: certification as trainers.

Central Station University is offering the recently revised SIA-APCO Central Station Operator Instructor Course from March 25-28 at the Tuscany Suites and Casino. According to the CSU, the “Train the Trainer” course has been substantially updated to reflect changes in the industry.

“Central station technologies and procedures evolve constantly with the needs of our customers,” CSU President Dera DeRoche-Jolet said in a prepared statement. “We wanted to make sure the class reflects what current operator-trainees need to know.”

The course revisions cover newer monitoring systems, techniques for false alarm reduction, a more detailed explanation of alarm signal formats, and an expanded discussion of customer service.

For managers who can’t find the time to take the course in Vegas, a second session is scheduled in June in Orlando, Fla. Additional classes also will be offered later this year. For more information, call the CSU at 888-619-6970 or go to www.thecsu.org.

Vance in Vegas; Five Diamonds for Johnson Controls

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Wednesday, January 18, 2012

The last time SSN caught up with Mary Jo Vance, in April 2011, she was contemplating taking the summer off to “ride cross-country on my Harley” after leaving CenterPoint Technologies. Vance, better known in the industry as MJ, recently let CSAA members know she is “alive and very well in Vegas” after landing a new gig: manager of 1 Time Inc.’s new central station in Henderson, Nev.

MJ says she’ll have more details soon about her latest endeavor, but the company is still building its website and sorting through “new ideas and new adventures. … Right now we can’t give you the full picture.”

MJ served as vice president of operations and business development for CenterPoint for three years before what she described as an amicable departure last spring. A well-known and respected leader in the industry, she received the CSAA’s Manager of the Year award in 2007 and the Presidential Award from the Fire Marshals’ Association of Missouri in 2010.

Five Diamonds for Johnson: Congratulations to Johnson Controls’ central station in Milwaukee, which recently joined an elite group by earning Five Diamond certification from the CSAA. The station is among 132 of roughly 2,700 centrals nationwide to have received the distinction, according to the CSAA’s website.

To qualify, all of Johnson Controls’ central operators had to pass a CSAA online training course, proving their proficiency in alarm verification, PSAP communications, knowledge of electronic communications equipment and the standards of Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and other organizations.

“This prestigious certification reflects the dedication and determination our central station operators bring to the job to help protect the many corporate customers we monitor every day in the U.S.,” Paul Pisarski, manager of field support and remote operations for the company’s Building Efficiency unit, said in a prepared statement.

Calling all duffers: Looking to get into the swing at ISC West before everyone hits the show floor? Then this one’s for you: the ninth annual Alarm Research and Educational Foundation (AIREF) golf tournament, scheduled for Tuesday, March 27 at the Revere Golf Club in Las Vegas.

The Electronic Security Association created the nonprofit AIREF in 1977 as a way to help raise money for industry research. Funding for the foundation is derived almost solely from the golf tournament, which promises players “a casual golf outing” with other industry professionals while supporting AIREF in the process.

To register for the tournament, visit www.airef.org. For more information, call 203-762-2444 or email Pat Remes at premes@airef.org.

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