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Wells Sampson

Five-year study of security alarms released

 - 
Wednesday, July 10, 2019

Fire is the biggest risk for both residential and commercial properties, followed by burglaries, which tend to spike in the summer and winter months, according to a new study completed by American Alarm and Communications of verified alarms from homes and businesses across Greater Boston and central New England.

“Given our monitoring footprint in New England, and our systems for tracking alarm events, we use this data to understand local trends and to help people better manage risk in their homes or places of business,” Wells Sampson, president of American Alarm, said about the study. “When we decided to look at five years of data, and saw the results, we felt there would be public benefit if we released the information so everyone in our region is aware of these trends.”

The study, entitled “Regional Security Report: Five-Year Study of Verified Alarms, 2014-2018,” analyzed data collected at the company’s monitoring center that tracks activity from its professionally installed and maintained security and life-safety systems at nearly 30,000 locations, primarily in greater Boston, central Massachusetts, Rhode Island and southern New Hampshire.

During the five-year period studied, 1,644 verified alarms occurred, including 532 fire alarms, 333 burglar (intrusion) alarms, 224 elevator entrapments and 185 panic alarms (also called hold-up alarms). A verified alarm is defined as a signal caused by an actual event that posed a threat and required intervention.

The following is a summary of results:
•    Fire is the biggest risk for residential and commercial property, followed by burglary;
•    Fire alarms spike in January and February, doubling the monthly average;
•    Burglar alarms are more frequent during the summer and winter months;
•    Burglar alarms are concentrated in late evening and overnight hours;
•    Panic alarms peak in the mornings and afternoons at banks, and in the late evenings at gas stations and convenience stores; and
•    Elevator alarms are mostly from commercial buildings and clustered during business hours.

For more information on the types and timing of alarms, see the report here.

American Alarm acquires Atlas Alarm

Company expects to break $40 million and 30,000 account milestones this year
 - 
01/13/2017

ARLINGTON, Mass.—American Alarm and Communications, a regional full-service security provider based here, yesterday announced that it acquired 3,000 accounts from Atlas Alarm Corp., a fire alarm and life-safety systems provider based in Weymouth, Mass.

American Alarm buys First Stop

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11/13/2014

MANCHESTER, N.H.—American Alarm and Communications has acquired First Stop Security’s installation, service and systems monitoring business. First Stop, based in Milford, N.H., serves about 100 homes and businesses in the area.

American Alarm’s N.H. move promotes its growth plan

Customer service, jobs should increase as a result, president says
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10/29/2014

ARLINGTON, Mass.—In keeping with its plan for aggressive growth, New England security provider American Alarm and Communications expects to increase its customer service capabilities and add jobs with a new and bigger New Hampshire office.

Advanced Signal acquires life-safety division of electrical contractor

The fold-in will benefit the Massachusetts parts-and-smarts company and its parent company, American Alarm and Communications
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06/11/2014

RANDOLPH, Mass.—Advanced Signal, based here, has acquired the fire and life safety accounts of a longtime Rockland, Mass.-based electrical contractor, P.E. Caruso.

American Alarm expands in Rhode Island

The company adds density with the acquisition of a longtime alarm company and is looking to further grow its New England footprint in 2014
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01/27/2014

ARLINGTON, Mass.—American Alarm and Communications, based here, announced this week that it has acquired AAA Custom Alarm Systems of Warwick, R.I. The buy adds density to American Alarm’s existing operations in Rhode Island and unites under one roof several companies with a long history together.

American Alarm names new regional GM

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10/01/2013

ARLINGTON, Mass.—American Alarm and Communications has appointed John Tanner to regional general manager, which is a new position in the growing company, according to a Sept. 30 news release.

American Alarm expands reach in Rhode Island

It strengthens its presence in the state by acquiring a family-owned company
 - 
01/23/2013

ARLINGTON, Mass.—American Alarm and Communications, based here, announced this week that it has acquired P&J Alarm of West Greenwich, R.I., adding more than 1,000 residential and commercial accounts.

Talking mobile apps and new entrants at ESX

 - 
Tuesday, July 3, 2012

New entrants into the security industry and mobile apps where major topics of interest at the ESX show in Nashville, Tennessee where Tess, Rich and I spent the last week.

I moderated three panel discussions on three different topics on Tuesday, but both of these topics came up in all three. And they came up in many other educational sessions last week,

I moderated a panel called “Technology Trends Impacting your Business,” with Wells Sampson from American Alarm, David Carter of SNA, and Lou Fiore of AICC.

Much of the discussion centered around mobile apps. Both Carter and Sampson are proponents of offering mobile apps “at every sale.”

The new cableco and telecom entrants, and many traditional security companies, are going to be doing this, they said. You ignore this trend at your peril, they agreed.

However, it’s much easier said than done. To get his sales force on board with this initiative, Sampson took several steps. There was the educational piece, which is ongoing, but he has a staff member calling every customer to ensure that mobile apps are offered at every sale.

In addition, all of his sales people are equipped with an iPad, so that they can easily demonstrate how the apps work.

A person from the audience said that his sales people have this technology at home, and it’s made them better ambassadors for these services.

Several people questioned what the adoption rate is for mobile apps, and Sampson said the projections are admittedly low. He is not concerned with that at this point. He just wants to ensure that these services are being offered, so customers know they’re available.

I have heard figures during ADT investment calls that their new interactive services PULSE offering has an adoption rate north of 25 percent. 

And during a different panel discussion I moderated at ESX “The New Competitive Landscape: Telcos, Cable Companies and Beyond” one of the panelists, Joe Nuccio, CEO of ASG shared an interesting metric.

At ASG, from May 12, 2011 to May 11, 2012, 56 percent of new residential sales opted for “enhanced services.”

Of course, we’re talking about resi and small business sales here, but this trend is applicable to larger commercial and enterprise systems as well.

American Alarm and other SNA companies, and ASG both do a lot of large commercial/government systems, and those customers want mobile apps, Sampson, Carter and Nuccio said.

At the PSA-TEC conference in May, Jim Henry of Henry Brothers/Kratos held up his mobile phone and said: “We’re going to see more changes in the next 18 months in this industry than we’ve seen in the last 10 years.”

American Alarm expands into Rhode Island

Integrator buys traditional security company, commercial fire business
 - 
02/02/2012

ARLINGTON, Mass.—With the acquisition, completed Jan. 26, of two Warwick, R.I.-based companies, American Alarm, which is based here, now has a physical presence in the neighboring state of Rhode Island for the first time.

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