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Melissa Hansen

Five Questions: Melissa Hansen


Melissa Hansen, the director of training for COPS Monitoring in Williamstown, N.J., started her career with the wholesale monitoring provider as a dispatcher 19 years ago. She now oversees COPS’ complete training program across its six central stations, including educating new employees, CSAA Five Diamond certification, proprietary training for dispatchers, customer service and disaster preparedness instruction. She also is one of this year’s Security System News’ 20 under 40 winners. In early January, Security Systems News caught up with Hansen and asked her five questions.

'20 under 40' 2014—Melissa Hansen


Melissa Hansen, 38
Training manager, COPS Monitoring, Morristown, N.J.