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UCC buys Red Hawk’s monitored accounts

Deal gives UCC 153 new alarm dealers and 20,000 new accounts
 - 
07/11/2014

SAN ANTONIO—United Central Control, a provider of monitored security services based here, has purchased the wholesale monitored accounts of Red Hawk Monitoring, a wholly owned subsidiary of Houston-based Red Hawk Fire & Security.

UCC names new head of dealer development

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05/27/2014

SAN ANTONIO, Texas—In a move to bolster dealer growth and services, United Central Control, a provider of monitored security services based here, has named Ron Bowden as director of dealer development, according to a news release.

UCC completes Stages conversion, mobile app for dealers

Company also developing expanded technical support offering
 - 
03/12/2014

SAN ANTONIO—The big milestone early in 2014 for United Central Control, a wholesale monitoring provider based here, is the now-complete conversion to Stages, a technology platform from Secure Global Systems that Tracey Ritchie, vice president and general manager of UCC, calls an “investment towards the future.”

UCC hires former CVS leader

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07/30/2013

SAN ANTONIO—United Central Control, a provider of monitored security services based here, has hired James Beaty, formerly the general manager of central station operations at CVS, to head its business development initiatives, according to a company statement.

ASAP getting closer to reaching ‘critical mass’

Central stations stepping up to speed alarm notifications to PSAPs
 - 
02/01/2013

YARMOUTH, Maine—After big strides in 2012 that put an array of technical and logistical challenges behind it, the Automated Secure Alarm Protocol is getting closer to reaching “critical mass” nationwide, according to ASAP proponent Ed Bonifas.

The best of ESX: And the winners are ...

 - 
Wednesday, June 27, 2012

Just off the show floor after a very busy Wednesday at ESX, starting with the CSAA Excellence Awards Breakfast. There were a number of great seminars throughout the day and the floor was abuzz with networking. I assume everyone saved a little energy for the ESX Crawl …

I’m about to get out there myself to sample a little of that Nashville hospitality, but I’d be remiss if I didn’t mention the award winners who highlighted the day. For those who might have missed it:

CSAA Central Station of the Year: Vivint
Honorable mention: United Central Control

CSAA Central Station Manager of the Year: Amy Becht, Vivint
Honorable mention: John Williams, Alarmco

CSAA Central Station Operator of the Year: Gale Gordon, The Protection Bureau
Honorable mention: Jorge Rodriguez, Monitronics

CSAA Central Station Support Person of the Year: David Palacios, UCC
Honorable mention: Kate Brickner, Vivint

ESX also announced its Maximum Impact Award winners for 2012. Hats off to the following:

Overall winner: 2GIG Technologies Go! 2.0

Best Access Control/ID Systems—Access Control System: Interlogix TruPortal

Best Access Control/ID Systems—Biometrics: 3M Cogent MiY-Card

Best Access Control/ID Systems—Telephone Entry Control/Intercom Systems: Optex iVision Plus

Best Accessories & Aids—Dealer Company Software: DICE Matrix Tech Service

Best Accessories & Aids—Mobile Applications: SedonaOffice, SedonaFSU Web Edition

Best Accessories & Aids—Installation Tool/Tester: Salient Systems, Salient University eLearning

Best Alarm Equipment—Alarm Signal Transmission Equipment: Telguard Cellular Communications for 3G/4G Networks

Best Alarm Equipment—Annunciators, Bells, Sirens, Strobes: Metis Secure Solutions, Metis Secure ENS

Best Alarm Equipment—Enhanced Video Alarm: Videofied-RSI Video Tech, IP Upgrade Kit with Videofied Free

Best Alarm Equipment—Intrusion Alarm Control Panels: Interlogix Simon XTi

Best Alarm Equipment—Intrusion Sensors/Detectors: Honeywell Security Group 5816OD

Best Alarm Equipment—PERS Hardware: SilverFox Link Watch/Pendant PERS System

Best Alarm Equipment—Wireless Alarm Systems: 2GIG Technologies Go! 2.0

Best Central Station Equipment—Central Station Software: DICE Matrix Fire Inspection

Best Central Station Equipment—Remote Video Monitoring Equipment/Software: SureView Systems Immix Cloud

Best Services—Alarm Monitoring: Bold Technologies UniversalConnector

Best Services—Dealer Marketing Services: BlueStar Security Solutions FUSION

Best Services—Security as a Service (SaaS): Honeywell Security Group MAXPRO Cloud

Best Services—Video Monitoring Services: I-View Now

Best Video Security—Cameras: Altronix eBridge IP over Coax Adapters

Best Video Security—Video Analytics: CheckVideo, CheckVideo HD Megapixel IP Bullet Camera (CV135)

Best Video Security—Video Surveillance System: Axis Communications, AXIS Camera Companion

That’s it for now. The weather prognosticators are calling for a summer stew over the next couple of days in Nashville, so the ESX show floor will be the place to be. See you out there …

Tuning up, tuning in for ESX Nashville

 - 
Monday, June 25, 2012

Off and running shortly in Nashville for ESX, which promises to be the biggest and most informative edition in the event's five-year history. The show returns to its roots this year after stops in Pittsburgh and Charlotte, and people are already talking about the ESX Crawl. There will be a lot of business before the pleasure, though, and here are a few highlights:

—The ESA Eye-Opener Breakfast on Tuesday will shine the spotlight on Security System News' "20 under 40" Class of 2012, young professionals who are already making their mark on the industry and likely will continue to do so for many years to come. They'll share stories of how they've gotten to this point in their careers and talk about the people who have helped them get there.

—Later in the day, show attendees who want a backstage look at a CSAA Five Diamond central station will get their chance when ADS Security opens its doors for a tour of its monitoring facility in Nashville. The session is sponsored by Honeywell Security Group.

—Who will head home with the CSAA's Excellence Awards for 2012? Find out at the group's annual breakfast Wednesday morning, with awards for Central Station of the Year, Manager of the Year, Operator of the Year, and Support Person of the Year.

—Learn the latest on the evolution of ASAP to PSAP at a Wednesday morning session featuring Ed Bonifas of the CSAA and Alarm Detection Systems. Vector Security, UCC and Monitronics have taken the reins during the pilot phase of the program, but the CSAA had 75 other companies waiting to adopt ASAP at the beginning of 2012. It's an exciting time for exciting technology that is advancing every day.

That's just a taste of what ESX is serving up this year. There is a long list of seminars at www.esxweb.com, and there will be four days of networking on the show floor. And the Crawl, of course. I'll be doing my best to make the most of it. See you there ...

Key piece of ASAP puzzle now in place

 - 
Wednesday, May 16, 2012

The CSAA has taken the next step toward bringing more participants into the fold with the Automated Secure Alarm Protocol by going "live" with a computerized message broker in Arizona.

The server at the National Law Enforcement Telecommunications System (Nlets) in Phoenix serves as a scrubber for transmissions being forwarded from monitoring companies to public safety answering points. It checks for errors and ensures that the information is properly formatted before sending it to the appropriate state control point and PSAP.

The Central Station Alarm Association reported that Vector Security and the 911 center for the city of Richmond, Va., switched to the message broker in mid-April. The move was seamless for the end users at Vector and at Richmond's PSAP, according to Bill Hobgood, project manager for the city's Public Safety Team.

Anita Ostrowski, Vector's VP for central stations, told the CSAA that operators at Vector required only very brief, informal training before the move was made to the server at Nlets.

Vector, UCC and Monitronics are the three alarm companies currently participating in ASAP, which speeds alarm notifications by providing information to 911 centers via computer instead of a phone call. Three municipalities are involved in the pilot program: Richmond, Houston, and York County, Va.

Ed Bonifas, vice president of Alarm Detection Systems and co-chairman of the CSAA's ASAP Steering Committee, told an audience at ISC West that Tempe, Ariz., was the next city signed up for the protocol. And there is plenty of industry interest: The CSAA had 75 companies waiting to adopt ASAP at the beginning of 2012.

With the message broker fully operational, one more hurdle has been cleared.

"This sets the stage for the future participation of additional alarm monitoring companies," Bonifas said. "Stay tuned for more information as it becomes available."

New partnership links alarm industry, police, insurers

 - 
Wednesday, May 2, 2012

What may have seemed like a pipe dream to many a few years ago—getting the alarm industry, the law enforcement community and the insurance industry on the same page—is now reality with the Partnership for Priority Video Alarm Response.

The new public/private partnership brings together all of the stakeholders in property crime to reduce losses and increase arrests through the use of video intrusion alarms. Among the participants are the National Sheriffs Association and the National Insurance Crime Bureau, with Don Young of Protection 1 and Steve Walker of Stanley Convergent Security Solutions representing the alarm industry on the PPVAR board.

"We are beginning to have credible data with encouraging results of arrest rates hundreds of times what is found with traditional alarms," said Keith Jentoft, coordinator for the partnership and president of RSI Video Technologies. "We have been working with many alarm companies, law enforcement and PSAPs, as well as insurers who ultimately pay the bill for property crime. This partnership will help gather real-world examples of what is working best for all the stakeholders."

Jentoft said large third-party monitoring companies have also gotten on board, including CMS, UCC and Rapid Response. On the law enforcement side, the Los Angeles Sheriffs Department—the second-largest police organization in the country—has joined and has designated a representative.

"If you ask people, nobody has ever heard of an organization that has brought together all of the stakeholders, so we're pretty excited about it," Jentoft said.

I'll have more soon on the partnership in the online and print editions of SSN.

Taking it all in at ISC West

 - 
Wednesday, March 28, 2012

Quite the first day for a first-timer at ISC West, and for a first-timer to Vegas to boot. Now I can understand what all the fuss was about leading up to the show.

Day One started with a “Meet the Editors” session at the SSN booth—No. 27065, stop by if you get a chance—which was followed by a full slate of media gatherings and meet-and-greets. Here were a few:

— I got the lowdown from ASSA ABLOY on what it’s doing to fill the “medium security” gap for access control, or components targeting the void between $200 and $4,000. The company sees a growth market there and is moving to take advantage.

— Bill Hobgood, project director for the Department of Information Technology, Public Safety Team, for the city of Richmond, Va., gave a firsthand account of what ASAP can do for speeding the flow of information between central stations and PSAPs. If you’re still holding on to the phone as the future, Richmond’s experience will change your mind.

— Chris Holbert, CEO of SecuraTrac, told me how the company’s new app, SecuraFone, disables social media sites when in motion—hello, distracted teens—along with immobilizing email and texting. Other features include physical tracking and more importantly, emergency response for seniors. SecuraTrac is teaming with Mace CS to expand along this avenue in the future.

— Bosch acknowledged the hectic pace of the day with a 5 p.m. session that featured a truck giveaway and happy hour refreshments, which turned out to be a real crowd-pleaser. A great way to end a long day on the floor.

My day isn’t done yet—I’m about the step out the door to attend a UCC cocktail party—and Day Two and Day Three await, so I’ll sign off for now. Much more ahead, hopefully with a decent night’s sleep to take it all in. The young and lively door-bangers in the room next door may have something to say about that, though. This is Vegas, after all …    

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