In February, Security Partners appointed Rick Guzman to the role of west coast operations manager, where he will be overseeing both the new Las Vegas facility as well as the Anaheim facility. I got to speak with Guzman, as well as Bob Schott, director of information technologies at Security Partners, about what this role will entail.
A big item currently on Rick’s plate is getting the Las Vegas location ready for its opening ceremony at ISC West.
In order to meet this date, Guzman is hoping to get the facility up and running by the beginning of April.
Anything special planned for the ceremony? Other than tours, there are a couple of surprises planned, Schott said.
“A priority is people. … Making sure that we have enough people to take care of both facilities, the current dealer base, and also to be prepared for the growth we’re looking at,” Guzman said.
Part of this growth might come from the ability to show the new facility at ISC West, they said.
“Rick is also going to be a key player in establishing that continuity between the four central stations, evaluating best practices across the organization and putting that into production,” Schott said.
Schott said this will involve weekly evaluations with the staff in each location, and “taking the best of what each of our four centers have to offer, and then translating that into a standard operating procedure for the entire organization.”
Another duty for Guzman is connecting both of these facilities with the network of Security Partners’ other facility in San Antonio, and headquarters in Lancaster, Pa. This involves a redundancy to a point where each location could handle communications from all four stations at one time.