Protection 1 CEO Tim Whall has always been big on data and measurable metrics. It appears Protection 1 is further fine-tuning its data-driven strategy with the announcement today that the full-service business and home security company is launching a new Field Services Organization.
The new group will be led by Paul Straten in the newly created role of VP, field services. Straten, who has been with Protection 1 for 14 years, will report to Don Young, chief information and operating officer.
Protection one say the new organization "will focus on the service delivery platform to support its rapidly growing commercial and national accounts business." Straten's group will "provide actionable data through the use of technical tools to help the field organization continue to improve upon their delivery capabilities."
The goal, according to a prepared statement from Young is to provide "the most sophisticated service delivery platform in the industry.”
Working with Straten will be Marcel Van Someren who has been promoted to the position of director, field technology and Helton De Oliveira who will serve as director, field services.
Van Someren will "standardize training on the wide variety of products and services that Protection 1 offers and create educational channels that make it straightforward and impactful for technicians to access and learn." De Oliveira is charged with "the production and distribution for all reporting related to field production, efficiency measurement, and related operational reporting data. The strategy behind this position is to streamline much of the available reporting and create a universal channel of access by field teams so they have the most accurate and current data available."
Protection 1 has 2 million business and home security customers, 3,500 employees, 70 office locations and five UL Certified monitoring centers across the country. It also has a Network Operations Center with a Cisco Cloud and Managed Services Express Partner Certification.