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ADS increases line of credit with Bank of America

 - 
12/13/2012

NASHVILLE, Tenn.—In conjunction with new leadership changes, ADS Security has increased its line of credit with Bank of America from $25 million to $40 million, according to a company statement.

ADS growth plan: ‘one branch a year’

The company achieved that in 2012 with purchase of Mississippi security company; now looks toward 2013
 - 
10/17/2012

NASHVILLE—ADS Security’s recent acquisition of a Mississippi security company not only gave ADS an entry into a new state but also fulfilled the company’s growth plan of adding a new office each year, according to John Cerasuolo, ADS president and CEO.

Change from ‘protection to connection’ driving values

But RMR, well-managed costs and low attrition remain ‘key metrics’ for success, a panel at ESX says
 - 
07/03/2012

NASHVILLE—Connected services are changing the industry and creating new business opportunities but are also posing some challenges, such as enticing telecom and cableco players into the market, a panel of industry experts said at the Electronic Security Expo here last week.

ADS Security tour a hit at ESX

 - 
Tuesday, June 26, 2012

“Very impressive.”

That comment, made by a tour-goer gazing at the hardware at ADS Security’s central station in Nashville, pretty much summed up the sentiment of the rest of the group that visited the facility Tuesday afternoon as part of ESX 2012.

And it wasn’t just the equipment and monitoring capabilities detailed by the tour guides. It was more of what ADS President John Cerasuolo described as “a culture of recognition” at the company that has motivated its employees and translated into better service for its customers.

Cerasuolo greeted the tour group and gave a brief history of ADS, which was established in 1990 and now monitors about 70,000 accounts at its two-story headquarters. Scott Harkins, president of Honeywell Security Products, followed Cerasuolo with a few remarks about ADS and its success, with both men praising the partnership between the companies.

The tour group was then divided to allow for a more efficient look at the site. Stops along the way included a session with SSN “20 under 40” honoree Patrick Ritter, company VP and controller, who detailed improvements like the SedonaOffice daily dashboard that has helped the company keep better track of its accounts and make any necessary adjustments. ADS also provides laptops for all of its technicians, improving service and efficiency in the field, and it has established a Web portal to speed the payment process for customers.

There was also a lot of talk about technology that I won’t detail here, and well-deserved trumpeting of employee training—all 28 full-time operators are certified CSAA Level I and Level II at the Five Diamond central, the tour group was told.

The kudos reflected the culture of recognition that Cerasuolo spoke of, which has translated into a low turnover rate among operators—the average tenure is 7.6 years—and a long list of rewards for performance companywide.

 “I’ve been here four years and I absolutely love it,” one tour guide told me.

What company owner doesn’t want to hear that?

Day 2 at ESX: Looking ahead, on technology, leaders, and sales

 - 
Tuesday, June 26, 2012

“Forward thinking.” That the term that Hank Groff, national director of Pittsburgh-based Guardian Protection, used today when I asked him about his impression of the second day of the ESX show, being held here in Nashville.

Groff told me that’s a theme he’s noticing at the show, and said it dovetails nicely with Guardian’s approach to the latest technology.

“We’re really driving our dealers to sell everything cellular and mobile app technology,” he said.

He also said a Texas dealer is the first among Guardian’s dealers to go completely paperless. Every one of the dealer’s approximately 40-50 sales reps has an iPad, which they use to do everything from the presentation in the home to the contract, he said.

His comments got me thinking about other aspects of the show that also were about the industry adapting to the future.

Take this morning, for example. I attended the ESA Eye Opener Breakfast, which honored a group of Security Systems News20 under 40 Class of 2012 professionals.

A panel discussion—led by SSN editor Martha Entwistle and featuring class member Laurie Jackson, VP gaming sales, North American Video; Mike Jagger, CEO and founder of Provident Security and an alumnus of the SSN 20 under 40 Class of 2008; and also Mel Mahler, CEO of ADS Security and a mentor for the class of 2012—talked about such topics as what companies can do to encourage their employees to become future leaders of the industry. You can’t get much more forward-looking than that.

Afterwards, I chatted with Scott Harkins, president of Honeywell Security Products, who attended the breakfast and said he found the panel discussion enlightening.

Harkins said Honeywell was not introducing any new products at this show. Of course, the company just announced earlier this month the release of some very forward-looking technology:  the LYNX Touch 5100, the latest version of the company’s popular self-contained wireless touch-screen security system; and the Wi-Fi version of Tuxedo Touch, a touchscreen security and automation controller with Z-Wave functionality.

Among other activities on Tuesday, I also attended a seminar titled “Achieving RMR from Home & Building Automation,” which focused on how market leaders are creating new RMR models around home automation. The panelists were Patrick Egan, president and founder of the Pennsylvania-based super-regional Select Security, and Greg McLochlin, head of the Honeywell Security Dealer Development Group.

During the discussion, McLochlin expressed a forward-thinking idea about the entrance of telecoms and cablecos into the security market.

“Are they a threat to RMR or an opportunity for RMR?” he asked. “Are they turning over rocks we never thought about turning over anymore?”

He suggested the latter. “They have a different view of the market,” McLochlin said. “They see it as a lifestyle sale as opposed to a life safety sale. We as independent dealers can learn from them."

Tuning up, tuning in for ESX Nashville

 - 
Monday, June 25, 2012

Off and running shortly in Nashville for ESX, which promises to be the biggest and most informative edition in the event's five-year history. The show returns to its roots this year after stops in Pittsburgh and Charlotte, and people are already talking about the ESX Crawl. There will be a lot of business before the pleasure, though, and here are a few highlights:

—The ESA Eye-Opener Breakfast on Tuesday will shine the spotlight on Security System News' "20 under 40" Class of 2012, young professionals who are already making their mark on the industry and likely will continue to do so for many years to come. They'll share stories of how they've gotten to this point in their careers and talk about the people who have helped them get there.

—Later in the day, show attendees who want a backstage look at a CSAA Five Diamond central station will get their chance when ADS Security opens its doors for a tour of its monitoring facility in Nashville. The session is sponsored by Honeywell Security Group.

—Who will head home with the CSAA's Excellence Awards for 2012? Find out at the group's annual breakfast Wednesday morning, with awards for Central Station of the Year, Manager of the Year, Operator of the Year, and Support Person of the Year.

—Learn the latest on the evolution of ASAP to PSAP at a Wednesday morning session featuring Ed Bonifas of the CSAA and Alarm Detection Systems. Vector Security, UCC and Monitronics have taken the reins during the pilot phase of the program, but the CSAA had 75 other companies waiting to adopt ASAP at the beginning of 2012. It's an exciting time for exciting technology that is advancing every day.

That's just a taste of what ESX is serving up this year. There is a long list of seminars at www.esxweb.com, and there will be four days of networking on the show floor. And the Crawl, of course. I'll be doing my best to make the most of it. See you there ...

SIAC honors Mahler, Malice for service and perseverance

 - 
Tuesday, June 12, 2012

Longtime alarm industry leaders Mel Mahler and Maria Malice padded their laurels last week with SIAC’s 2012 William N. Moody Award, which pays tribute to those in the industry who exhibit “integrity, fairness and perseverance in the face of adversity.”

Mahler, chairman and CEO of Nashville, Tenn.-based ADS Security, was a charter board member of SIAC and is currently co-chairman and treasurer. He oversees daily operations and has helped the group clear a hurdle that long defied it: establishing a better relationship with police agencies around the country.

“SIAC’s success in building bridges to law enforcement, creating new standards for equipment and encouraging best practices in alarm monitoring and regulations would not have been possible without Mel’s dedication,” SIAC Executive Director Stan Martin said in a prepared statement. “We are pleased to add the Moody Award to the many awards Mel has received for his leadership.”

Malice, VP of special projects for COPS Monitoring and president of the Arizona Alarm Association, was instrumental in getting a statewide licensing law enacted in May in Arizona. [http://www.securitysystemsnews.com/article/arizona... [Link - statewide licensing law enacted in May in Arizona.] Alarm dealers there will soon be able to operate with one license, replacing a web of local regulations that subjected many companies to duplicative background checks and paperwork.

“No one has faced more challenges in a single year than Maria Malice,” said Jon Sargent, industry/law enforcement liaison for SIAC. “Opponents constantly tried to undermine her efforts [on behalf of the AzAA]. Maria rallied the troops, fought back with facts and traveled to numerous meetings to help elected officials understand the issues.”

Mahler and Malice will receive their awards June 26 at the ESX IceBreaker Luncheon in Nashville. Congratulations …

Say “cheese”: The Wisconsin Electronic Security Association has bestowed its annual Bill Cooper Award on Dave Simon, who recently stepped down as SIAC’s public relations chairman after being named marketing communications manager at Brink’s Inc. The Cooper Award embodies “the ultimate in hard work and fun, tenacity and getting the job done, but with a lighter side,” said Mike Horgan, former WIESA president.

'20 under 40' 2012 - Patrick Ritter

 - 
05/22/2012

Patrick Ritter, 33
VP and controller
ADS Security
Nashville, Tenn.

How did you get into the security industry?

Pet owners lapping up security

 - 
Wednesday, May 9, 2012

The American Pet Products Association reported this spring that Americans spent nearly $51 billion on their pets. The organization said that's an all-time high—and security dealers, you should be aware the pet market is a “purr-fect” marketing opportunity for you.

Honeywell pointed that out in a blog posted today during National Pet Week, which runs May 6-12. Angela Remmert, a media specialist with Honeywell Security, writes that 72.9 million homes have pets and that many owners consider their pets family.

And she said Honeywell has many products that will appeal to such pet owners. “Our wireless pet immune sensors have been providing pet owners with interior protection since 1998. Then, the technology had pet immunity up to 40lbs. Today, our IS2500 Series ups the detection with selectable immunity for animals weighing up to 80lbs. Our CO and smoke detectors offer life-saving benefits and our outdoor contact can be placed on a gate to notify the owner if a gate is left open. With environmental sensors, you can even alert them to a low temperature or flood so they can ensure a safe environment.”

She also goes on to talk about a program Nashville-based ADS Security has to developed to protect pets: “ADS Security understands what pet owners are looking for from a security company.  In fact, they’ve created a program around it. It’s called ADS Pet Alert & Watch Systems (PAWS) [and is] designed … to keep pets safe in the home when owners are away. The program monitors smoke and CO levels and the monitoring center also keeps pet profiles on file for those who want to give additional info to help emergency workers remove pets safely in an emergency. In addition, they also have distributed hundreds of PAWS rescue decals across the Southeast, which are available to all pet owners within their service area.

One of the most popular parts of the program is Honeywell Total Connect, which they market as pet cams. From the road or at the office, these animal lovers can check in and actually see their loved ones, whenever they like. If you haven’t seen it already, take a minute to watch our video … You can embed it on your web site or YouTube channel to reach the pet owners in your area.”

(You can check out Angela’s blog here.)

So, if you have yet to put your mark on the pet security market yet, consider National Pet Week a good time to think about doing so!

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