Melissa Hansen, the director of training for COPS Monitoring in Williamstown, N.J., started her career with the wholesale monitoring provider as a dispatcher 19 years ago. She now oversees COPS’ complete training program across its six central stations, including educating new employees, CSAA Five Diamond certification, proprietary training for dispatchers, customer service and disaster preparedness instruction. She also is one of this year’s Security System News’ 20 under 40 winners. In early January, Security Systems News caught up with Hansen and asked her five questions.
LONDON—The global physical security market will more than double in value to more than $100 billion between 2014 and 2019, according to a report from TechNavio. North America will remain the largest contributor to the market.
Chad Swain is the new general manager of Protection 1’s Cleveland and Columbus, Ohio, markets. His experience elsewhere ranges from commercial sales and installation manager to executive sales trainer, senior vice president of sales and regional general manager. Swain also owned and operated his own company as a manufacturer and distributor of security products including video, IP and HD cameras and DVRs. In November, Security Systems News caught up with Chad and asked him five questions.
YARMOUTH, Maine—Valuations, at least for smaller security deals, were generally higher in 2014 compared to 2013. That is one area of agreement among three security finance and investment experts who participated in a Security Systems News virtual round table.
YARMOUTH, Maine—John Loud, owner of LOUD Security believes that without a positive company culture, “nothing else matters.” SSN readers discuss Loud’s approach and issues such as cellphone policies and casual working environments in the latest SSN News Poll.