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Monitoring

CSM to double capacity for accounts

Company to increase the number of monitoring center operators
 - 
09/01/2016

ESTACADA, Ore.—Central Station Monitoring, a wholesale monitoring center based here, is reorganizing its central to make room for doubling its operators, which will allow the company to grow.

SecurityTrax increases integrations

Company has been gaining momentum since its 2015 acquisition by Alarm.com
 - 
08/31/2016

TYSONS, Va.—SecurityTrax, a cloud-based CRM offering from Alarm.com, integrated with four new monitoring centers recently.

ADT strengthens its monitoring with deeper I-View Now integration

New API-model increases business efficiencies, ease of adding accounts in I-View Now’s platform
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08/17/2016

HENDERSON, Nev.—I-View Now, a cloud-based central station video platform, deepens product integration with ADT for video verification and central station video monitoring services.

Monitronics launches new RISE program

Program to provide support to new dealers
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08/17/2016

DALLAS—Monitronics this week is launching a new sub-dealer program, RISE, designed to assist new dealers with growing their business.

Security Central acquires third central

$2 million purchase helps company hold North Carolina's monitoring market
 - 
08/10/2016

STATESVILLE, N.C.—Security Central, a wholesale monitoring center based here, purchased Loss Prevention Services, a wholesale central station based in Clemmons, N.C., and will make it a load-balancing third location for the company.

CSAA looks for experts to form new tech standards

New standards apply to monitoring centers, PSAPs, manufacturers
 - 
08/03/2016

VIENNA, Va.—CSAA is looking for subject matter experts on a variety of up and coming technologies to join its new Emerging Technologies Committee—a division of its Standards Committee—to help form new standards.

Monitronics gears up for new charity 5K race

Acclaimed runner Bill Rodgers to be at race
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07/27/2016

DALLAS—Monitronics is joining with Mission 500 to host the Moni 5K race on Aug. 6 to benefit local schools, the first of what could be an annual event and an example of Mission 500’s new model.

MKS hires Chuck Speck

Former Bold Technologies president will focus on company growth
 - 
07/20/2016

KISSIMMEE, Fla.—As security software provider MKS’s new EVP, Chuck Speck plans to work on the internal process and communications as well as the customer experience.

Apple Watch SOS and mPERS: Apples and oranges?

PERS execs compare features, assess competition
 - 
07/14/2016

YARMOUTH, Maine—On first inspection, the Apple Watch’s newly announced ‘SOS’ feature may seem similar to an mPERS device, but PERS experts who spoke to Security Systems News said comparing an Apple Watch with an mPERS device is like comparing apples and oranges.

CentraLarm: Focus on education for dealers, customer experience

New processes, new training implemented
 - 
07/11/2016

MANCHESTER, N.H.—CentraLarm Monitoring, a wholesale central station based here, is taking a multi-pronged approach to improving customer service, focusing more on dealer education and hospitality.

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Poll

SSN News Poll January 2017

Some companies this year have discussed the benefit of moving from operating their own central stations to partnering with a third party monitoring center, including RFI Communications, Red Hawk Fire & Security and Comtronics. Will more companies switch to using wholesale centrals?