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Monitoring

Telguard kit upgrades 2G communicators facing ‘sunset’

Commercial units can be converted to 3G/4G while preserving UL certifications
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09/26/2012

ATLANTA, Ga.—Telguard, a provider of wireless alarm monitoring solutions, has rolled out a conversion kit that allows dealers to upgrade their commercial 2G cellular communicators to 3G/4G without voiding UL certifications at the installation site.

SW24’s ‘game-changer’: No long-term monitoring contracts

Company will handle residential intrusion with monthly agreements
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09/12/2012

NEW YORK—SecureWatch 24 is entering the residential intrusion market with what it calls a “blast from the past” for the security industry: no long-term monitoring contracts, with customers owning their equipment and paying up front to cover installation costs.

Jensby back in industry at San Jose-based RFI

 - 
09/12/2012

SAN JOSE, Calif.—Mary Jensby, formerly central station and data entry director for Monitronics, has been named call center director at RFI Communications & Security Systems, an integration and monitoring company based here.

AT&T’s 2G shutdown in Oakland false alarm for industry

Frequency blackout didn’t affect alarm companies, CAA says
 - 
09/05/2012

OAKLAND, Calif.—AT&T’s move to partially disable its 2G service here at the end of August got the attention of California Alarm Association members, but the frequency blackout did not affect operations in the field, according to CAA Executive Director Jerry Lenander.

AICC: New law would supersede Delaware mandate for in-state office

Proposed federal legislation targets duplicative and ‘time-consuming’ requirements by states
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09/05/2012

YARMOUTH, Maine—A mandate for security businesses to have an in-state office to operate in Delaware would be superseded by legislation awaiting consideration by Congress, according to Lou Fiore, chairman of the Alarm Industry Communications Commission.

Security Service Company acquires Pennsylvania neighbor

Deal with Four Star Electronic Security brings $17,000 in RMR
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08/29/2012

FLEETWOOD, Pa.—Security Service Company, based here, has acquired Four Star Electronic Security, a longtime provider of alarm monitoring, service and installation based in nearby Hamburg.

Mobile’s the word at annual DICE conference

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08/29/2012

BAY CITY, Mich.—Participants set the agenda at DICE Corp.’s annual Users Group Conference, so the topics can shift to reflect what is actually happening in the field. And a lot of the buzz at this year’s event focused on what everyone in the industry has been talking about lately: adapting to keep up with the Web.

New VP looks to expand Mace CS’ footprint nationwide

Michael Joseph now overseeing California central
 - 
08/22/2012

ANAHEIM, Calif.—Mace Central Station has seen its share of change in the past three years, including the acquisition of CSSS, a shift in CEOs and the recent departure of Morgan Hertel as vice president and general manager. As Hertel’s successor, Michael Joseph sees an opportunity and a challenge: instill continuity in the company’s operations and leverage the Mace name to expand nationwide.

AT&T: 2017 end of the line for 2G

Cell carrier’s ‘sunset’ for GSM will force upgrade to 3G and 4G radios
 - 
08/15/2012

YARMOUTH, Maine—AT&T will phase out its 2G networks by 2017, setting a long-anticipated timeline for the “sunset” of the technology and giving the alarm industry a target date to upgrade cellular equipment.

Sizing up the competition

Go small for better service and big for better pricing? It’s not always that easy when comparing central stations
 - 
08/07/2012

“Don’t look back. Something might be gaining on you.”
That pearl of wisdom from baseball legend Satchel Paige could very well be applied to the world of wholesale alarm monitoring. The competition is fierce and getting fiercer, raising the stakes for central stations of all sizes. Dissatisfaction over real or perceived problems can prompt a dealer to jump ship, costing a company a chunk of RMR and maybe even a bit of its reputation.

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Poll

SSN News Poll October 2014

More and more connected products in homes and businesses increasingly provide central stations with new revenue and service opportunities to monitor those devices. But some say that to do that, centrals need to change and become more like data centers. Do you agree? Tell us what you think the central station of the future will look like.

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