YARMOUTH, Maine—A mandate for security businesses to have an in-state office to operate in Delaware would be superseded by legislation awaiting consideration by Congress, according to Lou Fiore, chairman of the Alarm Industry Communications Commission.
BAY CITY, Mich.—Participants set the agenda at DICE Corp.’s annual Users Group Conference, so the topics can shift to reflect what is actually happening in the field. And a lot of the buzz at this year’s event focused on what everyone in the industry has been talking about lately: adapting to keep up with the Web.
ANAHEIM, Calif.—Mace Central Station has seen its share of change in the past three years, including the acquisition of CSSS, a shift in CEOs and the recent departure of Morgan Hertel as vice president and general manager. As Hertel’s successor, Michael Joseph sees an opportunity and a challenge: instill continuity in the company’s operations and leverage the Mace name to expand nationwide.
YARMOUTH, Maine—AT&T will phase out its 2G networks by 2017, setting a long-anticipated timeline for the “sunset” of the technology and giving the alarm industry a target date to upgrade cellular equipment.
“Don’t look back. Something might be gaining on you.”
That pearl of wisdom from baseball legend Satchel Paige could very well be applied to the world of wholesale alarm monitoring. The competition is fierce and getting fiercer, raising the stakes for central stations of all sizes. Dissatisfaction over real or perceived problems can prompt a dealer to jump ship, costing a company a chunk of RMR and maybe even a bit of its reputation.
HAGERSTOWN, Md.—Dynamark Security Centers, which got back into the monitoring business by opening a new central station here last September, has rolled out an account acquisition program with no monthly minimums to give dealers more operational flexibility.
FRISCO, Texas—Add Sacramento to the list of SIAC success stories.
The Security Industry Alarm Coalition, working with the California Alarm Association and Sacramento’s police department, announced last week that SIAC’s best practices have been incorporated into the city’s revised alarm ordinance. The guidelines include annual permit fees and enhanced call verification to reduce false dispatches and maintain police response.
MEDFORD, Mass.—Netwatch, a global video monitoring company now operating in the United States, has developed proprietary software that the company says will enable its 25,000 cameras to filter duplicative alarms and, in turn, reduce false dispatches and response times for its customers.
SYRACUSE, N.Y.—Double-digit growth at Rapid Response is fueling a two-pronged expansion strategy, with plans proceeding for a new central station in the western United States and $11.3 million of new construction proposed at the company’s headquarters here.