YARMOUTH, Maine—It’s supposed to be a win-win when wholesale central monitoring stations want to manage, service or purchase accounts from alarm dealers. The dealer can acquire some capital. The central station builds its portfolio. This business relationship can be sweet, as when central stations offer perks to purchase accounts. Or it can go sour when the central station and the dealer, after an account transfer, wind up competing with each other for customers.
BOCA RATON, Fla.—ADT has joined the ASAP to PSAP program, which will cause a positive chain reaction for the program, increasing its prevalence nationwide, according to Jay Hauhn, CSAA executive director.
YARMOUTH, Maine—Central station monitoring comes in a variety of flavors. What’s the difference between an installing company that does its own monitoring and a proprietary central station? Are third party and wholesale synonymous? What about new cloud technology that some say will usher in new categories of central station monitoring? In an effort to sort out the differences, Security Systems News turned to CSAA president Jay Hauhn.
EAGAN, Minn.—Featuring natural light, an expanded cafeteria with free food and a pond where employees can go fishing during breaks, Vivint’s new monitoring center is loaded with employee-pleasing amenities that translate into increased productivity and profits for the company, according to Steve Dixon, Vivint’s VP of customer experience and operations.
ORLANDO, Fla.—Eighty percent of PERS companies are expected to be represented at the Medical Alert Monitoring Association’s annual meeting this year, according to Daniel Oppenheim, a MAMA board member and VP of Affiliated Monitoring.
CHICAGO—A recent NFPA vote that may result in restriction for central stations on matters of fire alarm monitoring should serve as a wake-up call to the security industry to be more involved with the National Fire Protection Association, according to Kevin Lehan, executive director of the Illinois Electronic Security Association.
Some companies this year have discussed the benefit of moving from operating their own central stations to partnering with a third party monitoring center, including RFI Communications, Red Hawk Fire & Security and Comtronics. Will more companies switch to using wholesale centrals?