INDIANAPOLIS--General Emergency Monitoring took an avant-garde approach when upgrading its automation software; the company invited its board of directors, a group of non-industry professionals from the community, to examine product options.
After the discussion, the central selected the SIMS windows-based UL version and it is expected to be running in March.
AUSTIN, Minn.--Cooperative Response Center's director of contact centers and central station Jeanne Hentges knew her operators "had to walk before they could run," when it came to a Bold Technologies Manitou upgrade.
BIRMINGHAM, Ala.--When ECS added video monitoring to its service line-up in January, the central navigated a technology that would help decrease false dispatches, work with jurisdictions that have gone to a verified response policy and improve monthly revenue services for dealers.
CLEVELAND--Quick Response, a regional monitoring provider in the Midwest, has begun incorporating access control monitoring, recently obtained Five Diamond Certification for its dispatchers and looks forward to adding video monitoring.
The central, like others, is noticing that more of their customers are systems integrators.