AUSTIN, Minn.--Cooperative Response Center's director of contact centers and central station Jeanne Hentges knew her operators "had to walk before they could run," when it came to a Bold Technologies Manitou upgrade.
BIRMINGHAM, Ala.--When ECS added video monitoring to its service line-up in January, the central navigated a technology that would help decrease false dispatches, work with jurisdictions that have gone to a verified response policy and improve monthly revenue services for dealers.
CLEVELAND--Quick Response, a regional monitoring provider in the Midwest, has begun incorporating access control monitoring, recently obtained Five Diamond Certification for its dispatchers and looks forward to adding video monitoring.
The central, like others, is noticing that more of their customers are systems integrators.
CORONA, Calif.--The Command Center, a third-party monitoring business, created a disaster recovery center 45 miles from its southern California location to ensure continuous operation when disaster strikes.