ADT and West Corporation team up

Agreement enables enhanced emergency response for more than seven million customers
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Wednesday, December 19, 2018

BOCA RATON, Fla. and OMAHA, Neb.—ADT and the West Corporation, a global technology-enabled services company, announced that they have entered into an agreement to enhance customer experiences with 911 emergency communications. Through this arrangement, ADT will use West’s Emergency Response Link (ERL) to help ensure homes and businesses monitored by ADT benefit from the most accurate location data available so that the correct response teams are deployed even faster.

ERL is a fully managed, automated platform that uses location intelligence to identify the appropriate jurisdiction for a specific location based upon an address or geographic coordinates. This information enables ADT’s professional monitoring personnel to more quickly engage the correct local fire, police or medical response teams. Integrating accurate jurisdiction data into ADT systems is critical for timely and accurate alarm response because jurisdictional boundaries for fire, police and medical response are constantly changing.

“For ADT, the safety and security of our customers is personal,” Don Young, chief information officer and EVP, Field Operations at ADT, said in the announcement. “Given West’s long-standing reputation as a leader in the public safety space, its ERL platform is a natural choice to help ensure we are engaging the appropriate emergency teams and minimizing response times in the case of an alarm. West’s data offers advanced capabilities by mapping customers to emergency responders by location in ways that most alarm companies cannot do in-house. Using ERL enables ADT to shift our resources from maintaining an internal database of this information to what matters most—providing the enhanced monitoring services our customers rely on to help keep them safe.”

West rigorously researches, audits, verifies and manages Authorities Having Jurisdiction (AHJ) contact data based on the most current jurisdictional boundaries, and then seamlessly integrates it into the alarm provider’s internal systems, helping them route every emergency alarm to the appropriate emergency teams with speed and confidence.

“We know that in emergency situations, response time matters and every second counts, so our solutions are designed to improve the speed and accuracy of data delivery that supports public safety,” Ron Beaumont, president of West Safety Services, said in a prepared statement. “As part of West’s continued focus on utilizing our market-leading public safety capabilities for new applications and markets, we are delighted to work with the leading monitoring security provider who shares our focus on safety. ADT will be able to provide enhanced levels of service and compliance by tapping into West’s data and technology.”

The integration of ERL marks the first of several planned collaborations between ADT and West to enrich ADT’s monitoring services by leveraging the power of West’s technology and data quality.