Commentary hits the nail on the head
Kudos to you for continuing to do such a great job with Security Systems News. I wanted to take a moment to send along this message to let you know the July issue was packed with a lot of useful information.
In particular, I read with great interest the guest commentary by Robert Harris, who hit the nail on the head for me by writing about the problem with customer service industry-wide. Mostly under emphasized, this is truly one of the most troubling issues we face today. Why is this not written about elsewhere and regularly?
HarrisÃ¢â‚¬â„¢ blunt appraisal of the lack of focus on this issue is 100 percent accurate. As an industry veteran of more than 40 years, I can tell you the problem is huge. Many owners refuse to acknowledge they need help along these lines, let alone admit they have any room for improvement, and a result, their over inflated egos has greatly contributed to a rather unsightly black eye bore by this entire industry. Our customers have lost faith, trust and loyalty as a direct result of our lack of careful attention and concern. Fast money, liquid paper and a multitude of greedy and calculating deep pockets have severely blemished the reputation of this once great industry.
Although I have never before written in response to something I have read, I felt I had to this time as this subject is something we have needed and missed for a very long time. Congratulations to you for having the foresight to publish this editorial, and for continuing to benefit our industry in so many ways.
Empire Security Services