Inspections top Hacienda’s list

Attention to detail increases business reputation
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Friday, October 1, 2004

PHOENIX - Finding a new way to increase a company’s market value is not always easy, but Hacienda Security & Sound has found one.

Seeing a need to confirm that the company’s low-voltage installation work is completed correctly, it added a full-time inspector over a year ago and from there, increased its production rate. Because of the move, the company is having an easier time retaining business through its proactive attention to detail.

“We inspect 94 percent of our production work right now,” said Steve Compton, managing partner of the company.

One of the main reasons the company finds inspections so important is because of the area much of their work is generated through - the residential construction market, which is booming in Phoenix.

This means the bulk of business comes from local construction firms. Compton said firms regularly rate companies they work with and Hacienda normally secures high marks from its partners partly due to its regular inspections.

“We have a couple big builders in the valley and we want to make sure that the jobs are all done properly,” said Bill Gustafson, the full-time inspector at the company.

The company, which has roughly 95 percent of its work come from the residential market, realized inspections were vital with new construction since problems with installation work could show up after a home was completed, making it more difficult to find the source of the malfunction. Since that is not an attractive situation - time or money wise to any organization - Hacienda takes the extra step to make sure their work is completed properly the first time.

“We go in before dry wall is put up,” Gustafson said in regards to structured wiring installations, “and afterwards as well. And then I test everything before the homeowner moves in.”

According to Gustafson, Hacienda decided to add him as a full-time inspector after the company had grown and wanted to confirm that everything was being installed to specifications. He said he is unaware of other companies in the area that offer a similar service.

Compton, who founded the business in 1980, said 30 percent of the company’s business is in structured wiring and the rest stems from other low-voltage work including security. All jobs totaled, Compton said the majority of the company’ work comes from new construction. With the hot housing market in Phoenix, he expects the job opportunities will continue to come along.

“There will be a lot more work coming down the pipe,” Compton said.