Integrators '20 under 40' 2015—Nicole Swartwout

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Tuesday, October 13, 2015

Nicole Swartwout, 27

Partner and co-owner of CallTeks Security

Phoenix

Nicole Swartwout opened CallTeks Security, an integration company based here, in 2013.

Out of high school, Swartwout worked as an EMT. She was recruited by a local security company in Phoenix, which focused on guards and CCTV, and was later acquired by Universal Protection Services.

Swartwout attended medical school and had a choice between pursuing a medical career and opening CallTeks, “I made a really life-changing decision to go the security route. As difficult as it was, it was the best decision that I’ve ever made, and I’m incredibly happy with it.” 

CallTeks specializes in CCTV systems and access control. The company has two divisions: one for the small business market and one for residential customers. Swartwout collaborated with her husband and his business partner to start the company.

“We live in a technology-driven world, and every single day technology is changing … enhancing lifestyles,” Swartwout said. “With the integration of the IoT, as well as PERS units and the health bands like the Apple watch … we’re at a place where it’s no longer just a ‘connected home’ but, rather, a ‘connected lifestyle.’ ”

PERS units are an exciting technology in the security space, Swartwout said. She predicted PERS will move beyond personal health. PERS may be used for Amber Alerts or by campers and hikers. Specifically, she has seen hikers using PERS-like units in Arizona, she said.

“These [systems] are something that are going to have a huge impact on lives around us,” Swartwout said. “I think there are several verticals that we’re going to start seeing [PERS] technology and solutions enhance some ways of life.”

Millennials want to see the security industry as more than “just a day-to-day job,” Swartwout said. Showing customizable solutions that aren’t “one-size-fits-all” makes the industry seem more personal, she said, which can help engage younger generations.