Making Honeywell 'human centric'
MELVILLE, N.Y.—Making Honeywell Security Products more "human centric” tops the to-do list for this company’s newly installed president Inder Reddy.
Reddy told Security Systems News he wants to continue to bring “innovative products and solutions to the market that provide safety and security for end users [that will also] make more profit for our channel partners.”
“But my focus and my team’s focus is going to be on the user experience for the channel,” he said.
To do that Honeywell needs to move away from its “tech-centric” approach and make its products and services “much more human-centric,” Reddy said.
Honeywell Security Products Americas is a provider of intrusion, access control and video surveillance technologies. It runs three well established dealer programs: First Alert Professional (FAP), Commercial Security Systems (CSS) and Honeywell Integrated Systems (HIS).
Not only do its products and services need to be easy to learn about, access, install, use and maintain, Reddy said that Honeywell must ensure that “every interaction with channel partners is … a very positive experience for [them.]”
In addition to product development, Reddy plans to build on several internal initiatives that Honeywell embarked on in the past few years, such as instructional installation videos on the company, other interactive features on its website, and engaging with dealers other channel partners through blogs and other social media.
Again this year, Honeywell hosts all three of its dealer programs—FAP, CSS, and HIS—at one fall conference called Honeywell Connect.
Bringing all of these groups for networking and education is one way Honeywell is striving to make the organization “richer and more impactful for the dealer,” he said.
Reddy succeeds Scott Harkins, who accepted a new role within Honeywell in June.
Reddy joined Honeywell in 2010 and most recently served as VP of global marketing for Honeywell Security Group for four years.